SUBMIT A COMPLAINT

Buchbinder Rent A CarCar Rental - Munich Airport drop-off September 30, 2019

Dear friends,
I write to ask why we have incurred a charge from your Company of AUD 55.50 (equivalent to EUR34) on the credit card we had used for our Rental Agreement with you - for your reference, Rental Agreement No. 776-[protected]. This relates to the rental of a Ford Focus, Lic Plate No. EU-BM 7734. We picked up this car at Munich Airport on Friday September 20, 2019, and dropped it off at Munich Airport on Monday September 30, 2019.
All required payments - including extras - were completed at the start of the rental. We were not advised that there would be any further charges due on this contract. Would you please explain why we have been charged this additional amount.
We were very happy with our rental car - and the service provided by your staff both at pick-up and drop-off was excellent. We left the car full of fuel and there was no damage to the vehicle at drop-off.
Thank you.
Philip Sinden

Ph
Oct 10, 2019

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