Brown & Brown ChevroletBait and Switch

This review was posted by
a verified customer
Verified customer

Brown & Brown Chevrolet advertised this truck for $29, 966. After getting the ok from my wife which cost me a new washer and dryer ($3, 000) and after 3 phone calls to make sure they still had the truck in stock and the price was right I drove across town to wait for what seemed to be an eternity to meet with Phil Jackson [protected]). He introduced himself as the Internet director of sales. I handed him a copy of the ad with the truck and price listed. He called over to make sure the truck was there and then we too the long walk over to where the truck was. I spent about 10 minutes looking at it and said there is no need to haggle I will take the truck and have cash to pay in full. Now he starts to give me a story about how cheap the price is. We get back across the street and he prints off the invoice leaves for a while then comes back in to tell me the truck is actually $10, 000 more than it was advertised for. Classic Bait and Switch. So here we go with the sales manager to try to con me into paying another $10, 000 and tell me what a good deal it is. When that does not work, they bring out this other guy (Dennis Navarro) [protected] who says he runs the Auto Nation stores but excuse how he is dressed because he just came off the golf course. Again I am told if I want the truck I have to pay another $10, 000 and again what a great deal it is. These guys must really think the public is stupid and who knows this scam may work on some people but I will tell you this. I will never buy or go look at another truck from any Auto Nation store.

With about $18 billion in annual revenue, Auto Nation ranked #122 on the 2007 Fortune 500 and is America's "Most Admired Automotive Retailer" five out of the last six years.

Pretty sad that they are admired for how much money they make and not how they take care of their customers. Its no wonder they make 18 billion dollars a year if they rip buyers off for an extra $10, 000 on every truck they sell.

If you have a minute to help out a hard workin stiff. Call (Dennis Navarro) [protected] and ask him why he and auto nation won't honor the price advertised on their own web site and give Ron his truck. By the way, I have never owned a new car or truck in my life. This was to be my first.

I plan to contact the Attorney General, Better Business Bureau, Arizona Motor Vehicle Dealer Licensing and anyone else that will listen. Bait and switch is no fun when you are on this end. I am not going to make it fun on Auto Nations end.

MSRP*: $31, 903

Online Price: $29, 966

Brown and Brown Chevrolet

Call us: [protected]

Vehicle Overview:


VIN#: 1GCJK33678F154083
Stock #: 8F154083
Model #: CK30943
Engine: 6.6L V8
Trans: Automatic
Exterior: White
Interior: Black
MSRP: $31, 903
Online Price: $29, 966

* Accessories and color may vary. Price good for 2 days only,

More Brown & Brown Chevrolet Complaints & Reviews


  • I experienced the same tactics with Auto Nation Chevrolet in Mesa AZ. They're had a truck on the internet for 3-4 weeks at an advertised sales price and when you call they quote you the sales price but when you're ready to see the truck they"hymm & haw" trying to locate the truck, while offering other trucks. Typical Walk-in customer "bait and switch"

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