The complaint has been investigated and
resolved to the customer's satisfactionResolved Broward Factory Service — WORST service, left us with NO ac, didnt take care of problem, tried to interfere in other issues without reason, no apologies
resolved to the customer's satisfaction
BFS has some of the WORST service you can imagine. We had a broken AC or it wasn't working..called the stupid techs to come- yes they came everytime but the problem was-- they did NOT do their job at all. They claimed our breaker wasn't working so they ordered another one-- came back and replaced it, however, once it was replaced--the AC unit was still acting weird, and kept not working or tripping. The stupid BFS tech kept coming and because the ac happened to be working the time he came, he acted as if there was no problem and disregarded it all. What a PROBLEM this was-- he NEVER took care of the problem or cared...just came, said it was working and left...in the meantime we were stuck with NO AC for about TWO weeks...it was ridiculous. The tech came at least 3-4 times or more... also the tech came and there was a small bee nest on top in front of my doorway...the tech came IN my place with bee spray-- without even ASKING?? tehse stupid techs think its OK to walk into people's homes with chemicals without asking them...my household members are VERY allergic to chemicals liek that and i was very upset that the idiot tech would even THINK of bringing it inside...
later when the idiot techs FINALLY came back, two of them...they figured out the problem...teh breaker we had to buy was defective...so they put in a defective breaker...basically left and didnt care to check and figure out what was wrong wtih the AC. they didnt do their job at all and worse-- they had NO apologies for it -- just didn't care at all. Worse, the stupid idiots STILL decided it was THEIR JOB to come and remove the bee nest...they came with a broom and pulled it off however...they only pulled off a PORTION of it so now thanks to those jerks there are bees or wasps ALL over my front door?? and they havent' left??? at least before they were contained and not a huge threat -- this company is incompetent or the people that work there are and don't care to help the situation out just do nothing about it and leave...this was very frustrating as we were out of AC for two weeks and it was the fault of BFS and they didn't do anything about it and decided it's their job to meddle in people's other problems and cause MORE problems for them...really bad company beware!
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