The complaint has been investigated and
resolved to the customer's satisfactionResolved Brookdale University Hospital and Medical Center — Unprofessional staff-unreasonable wait for care
resolved to the customer's satisfaction
yesterday 8am, my mother had an appt with the neurosurgeon at Brookdale. upon exiting the bus, she fell and hurt her foot. she went to the dr's staff and told them what happened. they told her if she goes to the emergency room, she would miss her appt. she decided to see her dr and when she did he sent her to the ER at 1145. she had an xray which confirmed a chipped bone in her left foot and a dr would splint it for her. she saw dr. gaines at 730 pm. why did it take so long for someone to help her? she is on seizure medication and did not have it with her since she didn't expect to spend 8 hrs in ER. She did not eat, nor go to the bathroom because she was afraid to miss the dr. when she asked nurse Estes what was taking so long, the nurse replied, "if you don't like it-leave!"