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Brookdale University Hospital and Medical Center
reviews & complaints

Brookdale University Hospital and Medical Center
reviews & complaints

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12 complaints
3 resolved 9 unresolved
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R
5:44 pm

Brookdale University Hospital and Medical Center - front door information no good.

my wife is in there on the 9th floor, first my daughter went to visit her mother and they gave her a hard time to see her, given her all kind of excuses and false information only to let her go after all the drama. Today April 13, 2,022 I went to see my wife, after taking all my information I was told that there is a 2 persons minimum per visit per patient and that there was already 2 people up there, I call my wife to let her know I was down stairs and that since they said the 2 minimum rule if she could have one of her visitors come down with the pass so i could see her, my wife told me there was no one up there with here since there are no place to sit I because I have bad back and can not stand for too long had to go back home with out seeing my wife. Your service is lacking in professionalism, human dignity and just a lack of common sense altogether.

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R
8:57 am
Verified customer This complaint was posted by a verified customer. Learn more

Brookdale University Hospital and Medical Center - ER/Admitted to hospital but no one has updated me on his status

My father Royston Smith has been at Brookdale hospital since Monday January 3rd, 2022. He went to the ER and so far all I've been told is he's waiting for a bed. Whatever that means. I've called relentlessly to get an update on his status to no avail. I've constantly been told that a doctor will call me back and no one ever does or I'm transferred to several phone numbers and eventually hung up on. Every single day Im told only the doctor can speak to me but they are busy. All I want to know is what is going on with my father. It is unconscionable the way a family member cannot visit, speak to, or find out the status of their loved ones in the hospital. My name is Rashida Smith attorney and counselor at law. 516-695-8782. If anything has happened to my father, expect a lawsuit.

Desired outcome: To find out what is going ton with my father.

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B
2:06 pm
Verified customer This complaint was posted by a verified customer. Learn more

Brookdale University Hospital and Medical Center - Brookdale Eastern Parkway clinic Administrator and doctors

I have been a patient for over 20 years and the treatment has become subpar at best. The neurologist, DR. FRIEDMAN, told me during my last appointment that he had no time to read the results of a MRI that i had recently taken. He said whatever dr. gave the authorization should be able to help me out. I have had issues with this man for 2 YEARS. He is either late for appointments (4 hours and better) or he brushes off my issues. I am in pain (back, hip and leg) and I am being ignored.
The administrator, Mr. Toppin, has done much of nothing to resolve this behavior. The doctor that I have been seeing, Nurse Belle, has left the hospital and I was given a doctor, Dr. Patel, that I do not like. She has no bedside manner whatsoever. This hospital is PURE TRASH. There is no respect for the patient or their needs. This is UNACCEPTABLE. We won't get into how this clinic does not answer the telephones when you call. This place needs to be SHUT DOWN.

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G
9:32 pm

Brookdale University Hospital and Medical Center - Faulty wiring

I have a laptop that has been damaged because of faulty wiring. My grandson was a patient in the facility on December 20. On said night my computer was low on energy and I went to plug it in to charge it. Instead of charging the battery died and now it does not come back on. Who is responsible for this? It is a pre-owned laptop yes but it worked perfectly.

Desired outcome: Replacement or laptop of equal value

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Update by Granny2021
Dec 21, 2021 9:34 pm

I an not the first person to have a complaint but I also hope I am not the only one who feels this is important.

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C
10:20 pm

Brookdale University Hospital and Medical Center - Not pickup phone or transfer call and hangup

To whom it my concern:     Emergency Concerns
My name is Charles Branch, this is in regard to my mother Barbara branch. She is a patient at your Brookdale hospital in the emergency department. She was admitted on Monday early afternoon by ambulance.Monday someone called from brookdale hospital to find out information and what type of medication for my mother because she does not go to brookdale hospital. I did not have the information they needed at the time. So the person said they would call back at 12 noon, I never received a call back at all. Her primary hospital is Long Island Jewish Northwell Hospital. The ambulance brought her to brookdale because of her condition. For the last two day, Me and my brother have been trying to contact the brookdale hospital. We have been calling and getting no information just the run with transfer calls to other extensions. No one ever picks up the phone or picks up and hangs up the phone. My brother this evening finally got through, but got nowhere. The person told him they can not give out any information because we don't know who you are, you might be the IRS.

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M
5:56 am
Verified customer This complaint was posted by a verified customer. Learn more

Brookdale University Hospital and Medical Center - Missing property

Im mellisa Williams. My boyfriend Anthony Sneed 's belongings is missing. Came to brookdale before 11pm March 25. Transferred to kings county March 27 before 2am. That's when the nurse or staff noticed his belongings were missing. He's in critical going to sicu for possible kidney stone removal. In excruciating pain.. He was alone, I had to work Nypd school safety for the 75 precinct. Being his medical state, his belongings should've been monitored more carefully. No ones searched and ready to hand me a form. He was transferred in his drawers and a gown. He didn't come that way. This is unacceptable and someone should be held responsible. Items: black short goose coat with hood, black hoodie with yellow logo ps224, blue pants with draw string, gray t-shirt. Wallet with bank card Carter Bank, drivers license, other cards, company car keys, house keys, mailbox keys, 1 pair of black and white 33 Jordan's size 8 and a half 9.

Desired outcome: To find his belongings.

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K
2:49 pm

Brookdale University Hospital and Medical Center - Complaint

Service at Star clinic — receptionist Christin — due to this lady — this same problem exists, and today I was kept on HOLD 0221 pm for 15 minutes... I just HUNG UP. I will call somebody else tomorrow when this lady does NOT WORK. (03/17/2021)

I have lost all confidence and I am not able to get an appointment for a patient — it is depressing for me — BUT WHO cares.

Kanna Raj

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D
2:54 pm

Brookdale University Hospital and Medical Center - Star clinic

I work for the department of health and my job is to link patients who are out of care to Star clinic. My name is Kanna Raj

There is one female front desk receptionist (Christin) who looks after the scheduling the patients — and she behaves very rude to me-whenever I call and I tell my name — she keeps on hold for a long time, and after having been tortured like this I decided to spell out the patient's name and ask for an appointment - and this methodology used to work.

Now she realized that I was calling and she started acting out. What is more important for me is my patient needs an appointment and I don't need any argument with any staff and I am helping the hospital in increasing the OPD strength and that way you get paid and the patient is also linked..

This lady Christin need not advice me as to what I should do?

Desired outcome: Do whatever your policy states !!!

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K
Mar 17, 2021 3:00 pm

this same problem exists and today I was kept on HOLD 0221 pm for 15 minutes... I just HUNG UP.. I will call somebody else tomorrow when this lady does NOT WORK.. ( 03/17/2021)
kanna Raj

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K
Mar 17, 2021 3:00 pm

this same problem exists and today I was kept on HOLD 0221 pm for 15 minutes... I just HUNG UP.. I will call somebody else tomorrow when this lady does NOT WORK.. ( 03/17/2021)
kanna Raj

Helpful?
0 0
C
11:16 pm
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Brookdale University Hospital and Medical Center - Forced Hospitalization

To Whom It May Concern: I have a very serious matter. My name is Clyde Philippe and I am healthcare provider working in Virginia. My sister, Sophia Philippe, was admitted to the Brookdale Hospital, Adult Comprehensive Psychiatric Emergency Program for observation; because the EMT reported that she was a threat to herself and her family. When I spoke to my...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Brookdale University Hospital and Medical Center - Unprofessional staff-unreasonable wait for care

yesterday 8am, my mother had an appt with the neurosurgeon at Brookdale. upon exiting the bus, she fell and hurt her foot. she went to the dr's staff and told them what happened. they told her if she goes to the emergency room, she would miss her appt. she decided to see her dr and when she did he sent her to the ER at 1145. she had an xray which confirmed...

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O
8:48 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Brookdale University Hospital and Medical Center - This hospital abuses and neglects it's patients

I was admitted to the emergency room at Brookdale University Hospital on 6/24 for a drug overdose. Later I was transferred to the first floor psych ward involuntarily. The next day when my mother tried to come to see me they turned her away and told us that patients who are in the first floor holding area are not allowed to have any visitors. I only wa...

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R
3:18 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brookdale University Hospital and Medical Center - This hospital is dangerous and should be closed

I was a patient at Brookdale University Hospital in Brooklyn, NY on 10-30-06. I was in the coronary care unit. I received practically no care, coronary or otherwise. My roomate was deranged, and yelled continuously. I was across from the nurses lounge, more properly the bar and lounge. The noise, laughter, and chatter was unbelievable. I pushed the call button, and pulled out all my monitor leads, without any response.Some nurses supervisor came by the next day and took notes, but never furnished me a promised copy. Of course I never received a survey form. This hospital is dangerous and should be closed. e business location and detailed comp

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The complaint has been investigated and resolved to the customer’s satisfaction.

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K
Aug 18, 2019 3:00 pm

There is a STUPID security personnel maned Steele who stops me from doing official work and this this stupid security even tried restrain me from entering the building by blocking the door, I complained to her supervisor-who was even more STUPIDER than her, I gave up because it was a waste of TIME

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K
Aug 17, 2019 3:00 pm

There is a STUPID security personnel maned Steele who stops me from doing official work and this this stupid security even tried restrain me from entering the building by blocking the door, I complained to her supervisor-who was even more STUPIDER than her, I gave up because it was a waste of TIME
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Brookdale University Hospital and Medical Center contacts

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+1 718 240 5600 +1 718 240 5000 More phone numbers
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Most discussed Brookdale University Hospital and Medical Center complaints

Faulty wiring
1
(posts on this topic)
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