Menu
Write a review
File a complaint
BE FORWARD Profile

BE FORWARD

www.beforward.jp

Learn how the rating is calculated

1.0 1 Review 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

BE FORWARD Reviews 1

ComplaintsBoard
J
12:58 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

BE FORWARD Buyer beware

I recently had a terrible experience with this company, below I have included an email I sent to them to give them every chance to rectify the situation, I got absolutely NO response, not even an apology. They lie and have ZERO accountability for what they sell. Buyer beware!

I recently purchased a vehicle from Be Forward and am very disappointed with not only the service I received from your Zambia office but also the condition of the vehicle upon delivery. I have to say that the service up until the point the vehicle reached the African continent was exemplary. I would have very happily recommended Be Forward to my friends but I can no longer do that in good conscience.

The Zambian office was terrible at communication and clarification. They would send emails threatening fines if I didn’t complete an action with no clear direction on what needed to be done, then they would not answer repeated emails/calls/texts for days at a time. They were rude, unhelpful and unreachable. I have documentation to prove all of this!

Not only that but when the vehicle was finally delivered it was in deplorable condition, the car was filthy, the gas tank was completely empty and someone had left mucus (boogers) and bitten off finger nails all over the drivers side of the car (I have pictures if you want to see).

Also, upon arrival the car was not in the condition that was reported to me upon the inspection. The trunk is not working (as it was in the pictures shown to me), the passenger side window is not working (as it said on the inspection), the infotainment system is inoperable (was reported to be working on the inspection) and the suspension system needs to be replaced though the car was reported to be “in good condition and ready to drive.”

I am unsure how a company that treats customer like this is able to stay in business? I hope this was all a mistake and not standard practice? Be Forward should rectify this situation, not only for me but for future customers. The Zambian office needs reprimand and retraining. I expect Be Forward to compensate me for the repairs needed to make the car what they told me I was buying.

I am writing this email to give Be Forward a chance to improve their business practice, I hope you can make this right with me and better for future customers. If reviews like this get out and experiences like this continue you will not have any customers after long.

I look forward to hearing how you will make this right with me.

Recommendation: You do NOT want to be their customer!

Read full review of BE FORWARD
View 0 more photos
Hide full review

BE FORWARD Complaints 4

ComplaintsBoard
E
10:31 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I first made a payment for Toyota Fortuner from beforward, to which a few days later after acknowledgement of the payment they said that the car was sold to another buyer. On the same mail, they then gave me the option to either chose another car or get the refund. I chose another car. After which they sent me the confirmation that the car was successful...

View 0 more photos
Read full review of BE FORWARD
ComplaintsBoard
E
8:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BE FORWARD Fraudulent Company (BEFORWARD)

Beware! Fraudulent Activity
Beware! This company has just stolen $15,680 USD from me and not refunded me, its been 5 months today. I have been contacting them since 12 November 2023 and now 12 March 2024. BEFORWARD still have my $15,680 USD and not sending it back. I'm now having to contact my bank to process fraud against Beforward and appointing an attorney. How this business is still operating with such dire standards is beyond my belief. The stress they have caused me over the recent 5 months has had a detrimental effect on my health and wish no one to go through the same trauma. Now I will leave it to the law and banking system to resolve and warn all others do not buy from this company.

Read full review of BE FORWARD
Hide full review
ComplaintsBoard
C
7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BE FORWARD Be Forward is a scam and a FRAUD - DO NOT PURCHASE FROM HERE

I purchased a car from Be Forward and paid them more than $10,000.00 from New Zealand. Then after the Auction, this person from Be Forward (Takuma) contacted me and advised that the car had damage, which he previously told me was no damage. The then started sending me spam and lots of adverts from the address ***@beforward.jp. He refuses to give me my money back and does not reply and keeps making excuses like we need your ID etc etc,,,and wont pay me back. DO NOT PURCHASE FROM HERE - GO TO ICM INSTEAD. I have spoken to this person Takuma, he has been rude to me in emails and does not do what he says - he has not refunded the money. Marcus
They continuously keep sending me spam promo pictures - attached.

Read full review of BE FORWARD
Hide full review

Is BE FORWARD Legit?

BE FORWARD earns a trustworthiness rating of 77%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests BE FORWARD is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with BE FORWARD, take the time to review customer feedback and the approach to resolving complaints.

Beforward.jp has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Beforward.jp has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Beforward.jp appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on beforward.jp. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • BE FORWARD protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • BE FORWARD has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to BE FORWARD. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
N
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NINETY NINE Logistics Ndola Zambia Email: [protected]@gmail.com WhatsApp no: +[protected] Dear Beforward. Reference: [BE FORWARD] INVOICE 2788865 / Kai BP450294 TOYOTA Hilux (Zambia/Dar es Salaam) We, Ninety Nine Logistics, are writing to express our deep dissatisfaction and frustration with the recent experience we had with your...

Read full review of BE FORWARD

Overview of BE FORWARD complaint handling

BE FORWARD reviews first appeared on Complaints Board on Oct 14, 2023. The latest review Buyer beware was posted on Oct 13, 2024. BE FORWARD has an average consumer rating of 1 stars from 5 reviews. BE FORWARD has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. BE FORWARD Contacts

  2. BE FORWARD phone numbers
    +81 80-9977-7144
    +81 80-9977-7144
    Click up if you have successfully reached BE FORWARD by calling +81 80-9977-7144 phone number 0 0 users reported that they have successfully reached BE FORWARD by calling +81 80-9977-7144 phone number Click down if you have unsuccessfully reached BE FORWARD by calling +81 80-9977-7144 phone number 0 0 users reported that they have UNsuccessfully reached BE FORWARD by calling +81 80-9977-7144 phone number
  3. BE FORWARD emails
  4. BE FORWARD social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  6. View all BE FORWARD contacts
BE FORWARD Category
BE FORWARD is ranked 1 among 30 companies in the Used Vehicles category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.