The complaint has been investigated and
resolved to the customer's satisfactionResolved Bray and Scarff — incompetence
resolved to the customer's satisfaction
Searching for an upgraded gas cooktoop, we responded to a flyer from Bray and Scarff by dropping into their store near our home in Alexandria. An uninterested and uninformative dolt eventually roused himself from his slumber and showed us a few things -- but not the Bosch cooktop advertised. Since we were going to be in Arlington, we visited their store there and found a much more energetic, personable and informative salesman. We ordered the cooktop, including installation, although the price was a bit more than available from internet suppliers, in the interest of supporting a local business. The salesman informed us that someone would have to come out to inspect the proposed location before actual installation. A few days later, a remarkable individual appeared -- easily the dumbest human being I have encountered in 78 years of life. He couldn't find the cooktop listing in the out-of-date catalog he brought with him; he ignored the cutout measurements the salesman had carefully noted on the invoice; he was completely baffled to find that our cutout had to be enlarged by about half an inch; and after taking numerous pictures, he left in total confusion, saying that the experts back in the shop would have to decide what to do. Shortly afterward, we called Bray and Scarff and canceled the installation -- if this was the type of technician they employed, we didn't want them fooling around with flammable gases! I then got a nice Mexican guy who does work for us to enlarge the cooktop cutout to the correct dimensions for the Bosch unit -- a task that took about 20 minutes. Then came the saga of actually getting the cooktop. First, it was coming on Tuesday, then on Friday, but it was out of stock, so it would come on another Tuesday, then Saturday, then it was still out of stock and wouldn't be available for some weeks -- but there was a display unit that we could have, and they'd wrap it up for us to pick up. We did arrive to pick it up, but it wasn't wrapped up, and some accessories were missing. SO, we've finally said "To HELL with you, Bray and Scarff" and cancelled the order. Gangs like Bray and Scarff that just can't shoot straight DESERVE to be forced out of business, and I for one am extremely happy to assist in the process. I've just order the cooktop from an outfit in New York that has five of them IN STOCK, and at a price 10% lower that BS's. Moral: If you value your sanity, stay away from Bray and Scarff. They are the most uncoordinated and thoroughly screwed up business operation I've ever dealt with.