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CB Appliances Bray & Scarff Appliance & Kitchen Specialists Complaints #22-41
Bray & Scarff Appliance & Kitchen Specialists

Bray & Scarff Appliance & Kitchen Specialists review: poor customer service

G
Author of the review
9:07 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

1. Viking appliances (Radiant/Induction Cooktop, pop-up Ventilation system; Convection Microwave; Convection Touch Control Oven; Warming Drawer & Dishwasher) purchase 3 Jul 09. Oven was listed as backorder and customer requested to wait to do install of all appliances. Bray & Scarff failed to scheduled installation appt (1 Aug 09) with Installer (Pro Home) whereby all appliances were not available for install (Oven and Warming Drawer not available for install). Dishwasher install without anchoring the Toe Kit. Toe Kit subsequently ordered, but was on backorder (~ 4 week EDD). Stainless Steel filler also had to be custom order to complete installation.

2. Install of Oven, Microwave and Warming Drawer was completed on a 2nd visit approximately 30 days later (~ 4 or 11 Sept 09) which caused customer to lose additional time from business schedule.

3. Microwave not properly anchored/secured to framing (right side) during Sept installation causing the door to stick and damage to the microwave frame (levelling issue). Bray & Scarff technician scheduled to investigate microwave issue (~25 Sept 09). This required a 3rd home visit, causing customer to lose additional time from business schedule. Microwave not properly heating popcorn and other items (reported in early Sept). Controller board and new frame ordered for microwave.

4. Toe Kit, Filler and Microwave controller board received and 4th appt scheduled 30 Oct 09 to hopefully complete installation of appliances purchased in Jul 09. Overall, the purchase and completion of the installation is approximately a four (4) month evolution which is totally unsatisfactory for products paid for by customer in Jul 09.

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  1. Bray & Scarff Appliance & Kitchen Specialists Contacts

  2. Bray & Scarff Appliance & Kitchen Specialists phone numbers
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    Tysons Corner - Vienna, VA
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  3. Bray & Scarff Appliance & Kitchen Specialists emails
  4. Bray & Scarff Appliance & Kitchen Specialists address
    8610 Cherry Lane, Laurel, Maryland, 20707, United States
  5. Bray & Scarff Appliance & Kitchen Specialists social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2026
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Bray & Scarff Appliance & Kitchen Specialists Category
Bray & Scarff Appliance & Kitchen Specialists is ranked 80 among 270 companies in the Appliances category
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