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I would like to voice my complaint and frustration about the service at the Braum's Ice Cream and Dairy Store in Tulsa, OK. On Garnett Rd. My husband, daughter and I made a special trip for a meal and ice cream treat at this store. When we went inside there were several customers randomly standing around the counter in no special order. We got in, what we perceived to be, the line behind the two signs that stated 'Order Here'. Customers continued to come in and were and were repeatedly waited on at the ice cream counter while my husband, daughter and I were standing right at the cash registers under the "Order Here" signs. We noticed people getting frustrated and walking out of this store because of the chaotic way of making an order. They were only interested in waiting on customers who were crowded around the ice cream section. Which was Not a noted order section. There were 3 or 4 staff members who only catered to the ice cream counter customers and totally ignored the cash register order lines. There was one man, whom I perceived to be the manager, who spent the entire 20 minutes we were at this counter with his back to us making a milkshake and talking on his head set. Not once acknowledging the customers right behind him and under the two "Order Here" signs. I do not remember how many customers were lost that night, but I do know one of them were us. We will never return to this location ever again. I'm not certain that I ever want to give my business to any Braum's locations if this is what I can expect for service. I will take my business elsewhere and get treated the valued customer I am. My guess is that this company does not want or need the business of anyone that is not ordering ice cream first. We were planning on eating at this establishment and enjoying an ice cream after our meal. As it was we left and had a very nice meal at the Tally's Food Cafe farther down the road on Rt.66. Thumbs down on this establishment. You have lost a very good customer and we will not be recommending this establishment to any of our friends.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Braums at Mustang Rd. And I-40 served me a raw, pink, cold burger the manager on location was more helpful then corporate when I tried to contact them on their policies. They do not care about customer satisfaction, I got a generic email which gave a lot of lip service saying how concerned they were and how a DM would contact me to fix any problems I had, and guess what no response from anyone. To me if the cared about the customer they would give you an actual number at corporate to contact someone to fix problems that a store cannot fix instead of only providing an email so they can contact you at their convenience or choose to not contact you at all. Anyway after a raw burger and poor customer service I am done with Braums and looking forward to the Dairy Queen opening up in Yukon, Ok. So I can give them my business. It looks like the story will be in reverse this time, like a poster commented earlier on how when Braums was on their game the DQ's started to thin out in the area, but looks like now it is going to be the other way around. I will do my best to spread the word on my disappointing visit and how upper management at Braums handles problems with their customers.
I went to the Braums in Van Buren Arkansas on Pointer Trail today to get an ice cream that was wrong in the past. A couple of months ago I paid for a Chocolate Almond and got a PLAIN Chocolate waffle cone. I called them and they said I could come and get another and would write my name down. So, I went today to get it and I was told I couldn't have it replaced because it has been over 30days. NO ONE told me I had to get it with in 30days and the manager didn't even come to the window to speak to me. Poor employee had to listen to me complain which shouldn't be his job. I was to the point were if I wld have got it I wld have just thrown it away just to prove that it was my money to do what I want with it and if I want a Chocolate Almond and pay for a Chocolate Almond thats what I should get! If I want to throw it away then its my money and I can do that too! Not just give it to BRAUMS...
And I thought the *terrible service and shockingly rude and disrespectful behavior by many Braums employees was restricted to the locations in TX. Looks like it's a company-wide policy. Do NOT reward this terrible company with your business. Ban them like I have.
Today I went to the Braums in Arlington, TX of Matlock Rd. I have never experience anything like this before. Braums Management Staff treating customer wrong. How can you oversee a staff when you don't have the customer service to train your own staff.
We have a nearly new store in Elk City Oklahoma. REally sad to see it getting dirty and not being cleaned up. Sitting at one of the booths, we say dirt on the window ledge and the blinds were filthy. Please do some checking and keep it clean.
We were treated rudely by the manager when we noticed we were being over charged, and the food was bad! @brand new location 2001 Nw 164th St Edmond OK
My wife and I purchased a 3 pint tub of peanut butter cup yogurt at Braums.To make a long story short she choked on a gray 1/2 inch by 38th sharp on both ends metal object.Yes no exageration on both counts sharp and chocked like a 46 year old child!I was shocked too put it very lightly when we seen this object. The size and sharp piercing ends you could see this was a part of machinery broke off "Mine and other's opinion only"Now for you skeptics that our thinking suck it up and drive on!I attempted to take several picture's of this object and notify company as to be alert and possibly alert public.I am a amatuer with photography due to size and lighting on object.But you can get the jest.I received a reply back to give object to them.Is this the proper response.I made conversation at work and church for the peanut gallery's thoughts".The curse word layer came up every time, .I am stating facts here to this and asking if anyone else had this in their frozen yogurtI crunched some numbers as I know staff by name;.We spend no less then $1500:.00 a year at Braums/.I mean who is kidding who the 1% milk is better then any whole milk out on the market".This happened 4th July 2013 what gets me is my children, Grandchildren will only drink this milk"Cant even fool them"What if this was a child anyone's child choking on this?.As it was scary seeing a adult of excellent health choking as it shamed me with my reaction as I took light of it till I seen the situation was more then a piece of butter cup;.Has anyone had this as well?
Yep, greedy kids syndrome indeed.
It is a shame that BRAUMS fired good management it there store to keep the horrid management in there store in Midwest city, ok where I live this is the case at all 3 stores we need dairy queen back in okc, ok and maybe BRAUMS will get the service back that put dairy queen out of business. Drew and Elain Braum which are running the company should be ashamed this is not what Bill Braum built. Greed kids syndrome.
jeez, grow up already junior
ME52589
Why don't you go back to school and learn how to form a complete sentence. If you aren't mentally [censor]ed, then you should be embarrassed. I read that stupid comment of yours 3 times and got more confused each time. Well done, [censor]tard.
THE BRAUMS IN HARRHA OKLAHOMA SUCKS THEY GOT NEW MANGER. AFTER THEY HURT AND SLAVED THE OLD ONE THAT MADE THAT STORE.THEY WORK THERE MANGERS LIKE DOG SLAVES
ANY WAY THE GOOD MANGERS .THEY LIKE WOMAN BECAUSE
THEY WONT KNOCK THE HELL OUT OF THE [censored] DMS THEY CANT GET A REAL JOB ANY WHERE ELSE.THE SORRY [censor]
ITS LIKE WORKING FOR HITLER