The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

B&Q / Customer Service


B&Q plc

B&Q House, Chestnut Avenue, Chandler's Ford
England, Hampshire
United Kingdom - SO533LE

Customer Support Phone Numbers

+44 333 014 3357(Home Delivery) 1 0
+44 333 014 3098(General Enquiries) 1 0
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 5:00 PM
Sun10:00 AM - 4:00 PM

B&Q / Complaints & Reviews

B&Q / / Don't use this company to fit anything!

Charlotte_louise on Oct 25, 2016

My parent's bathroom was supposed to be completely fitted by the 5th October. So far they have had 1 overpayment charged, 2 incorrect deliveries, 1 broken shower tray, 2 days to which the fitter failed to arrive and now they have half a bathroom. Their original bathroom was ripped out...

B&Q / Price of paint

M&F on Oct 14, 2015

My son recently purchased a flat to rent out. It needed some decorating so my husband and I helped them out along with a professional decorator who was quite expensive so we ditched him after some initial work. We needed to buy some extra paint for the walls which was Dulux emulsion...

B&Q / Work end of line sale

Bobfair on Mar 21, 2015

the store advetised in the national press there would be a clearancs sale of (Work trade name) electric Drills and electric Srewdrivers I went to my local b&q store for three consecative days afteri was told they were waiting for a delivery and to day i was told the would not be getting...

B&Q Bury / Poor Customer Service

John Kershaw on Nov 26, 2011

We purchased a bath which was delvered damaged in July, but we did not discover this until we installed the bath some time later. It is clear to us that the damage was caused because the product was not secured properly in transit from the branch to our house. The representative at the...

B & Q / Never again

lihg on Aug 14, 2011

Having read some of the archived comments about the B&Q service received by other customers, I was keen to add my own comments regarding the ongoing saga of my bathroom installation. The story so far... February 2007 - visit local B&Q store to arrange a home design consultation. Agree date for...

B&Q / Shocking service

We paid for a vanity unit in the farnborough store. £360, pounds paid with the understanding out furniture would be delivered within 4weeks, however seeing everyone elses complaints this sounds like the beginning of the lies. I rang after 4 weeks to enquire after the product and wa...

B&Q treviso toilet / repackaged as &new&

Do you know how much a complete toilet in a sealed box should weigh? I don't. All I know is I bought a toilet to go in a big heavy sealed box. It was heavy and I needed help lifting it. It never occored to me to open the sealed b&Q box to make sure everything was in it. 4 days later, the...

B&Q / Reserved online - drove 50 miles and didn't bother to tell me item wasn't in stock.

Bought a discounted toaster by reserving online to collect at the York outlet. Drove 80 miles in the snow to collect; decided to call and ask them to put to one side to hurry things through. Was then told the item was out of stock, and someone should have called me. 160 mile round-trip...

B&Q / Awful experience


I purchased a kitchen from B & Q on 01.06.09. I was told I would be informed of delivery date as I wanted it to be delivered on a Thursday. I was told if all items were in stock it would come direct from store, if not it would come from a depot. On Friday 19.06.09, while I was not at home...

B&Q / Worst company ever


Having read some of the archived comments about the B&Q service received by other customers, I was keen to add my own comments regarding the ongoing saga of my bathroom installation. The story so far... February 2007 - visit local B&Q store to arrange a home design consultation. Agree date...

B&Q / delays in delivery


Mid-August, I wanted to build a simple carport and went to the neaest biggish B&Q. Amazingly they did have all the bits and pieces in stock, but promised me delivery within 3 or 4 days. Well, it took close to a month. <br /> I phoned in repeatedly and was given the runabout each...

B&Q / Product not fit for purpose


We recently bought a shower enclosure from B&Q with an integral wooden drying board. We had it fitted by our own builders but within one month the board had warped and gone moldy. In addition the enclosure does not enclose water so it sprays across the bathroom when we are showering. We...

B&Q / unfinished work

i ordered a new kitchen from b&q and they came last mon 4th may to install it, 4 days i was told its now 13th may and still waiting for appliance to come, walls to be smoothed down w, machine to be plumbed in as f/f too dish washer also which they sent wrong one and had to have unit...

B&Q / Poor Quality

I had a new kitchen out in in June 2007. Ever since the beginning bits have been falling off. Now, one of the cupboard doors is hanging at an angle and there is a hole appeared in the back of one of the cupbpards. I need someone to come and fix it ASAP, otherwise, it's just going to...

B & Q / Terrible company


Bought a shower bath and glass door with side panels in the so called sales - supposedly had 50% off the original price - well that was written on the price ticket at the time. Had lots of problems with delivery (too many to mention). On one of our many revisits to the shop concerning...

B&Q / Bathroom Installation


I am very upset with the service i have recived from B&Q, I purchased a Bathroom Suite and other iteams for the bathroom, when it came to making the full payment on these products B&Q was more than happy to take my money and i had serveral calls to make payment from the staff. Once the...

B & Q / Missing items!


I ordered and paid for a kitchen back in july as i was told offer going to end of 50% so did so and paid in full. There were items missing, and i have been waiting since... !!! they have given me 5 delivery dates where family members have had to wait in!! All day as they don't have time...

B&Q / Everyone appears to be &passing the book&...

I have recently experienced a number of problem with both B&Q and one of its suppliers GE Capital/Money. We are regular users of B&Q, as have recently purchased a brand new house. We have spent over £2,000 recently on garden furniture, outdoor heaters/lights and other DIY...