Superior Sleep Experience
reviews and complaints

My wife and I purchased a split Queen adjustable bed from them, we had to buy a plush matress topper to make bed more comfortable, The mattress is not the same as at the show, their customer service sucks, very rude warranty department, was sworn at by manager. Also thinking workers there at warranty department are not it a safe environment. We are now stuck with it, Salesmen was nice though, I think he doesn't know, what the company is doing to his customers or maybe he does, not sure. Wish I could give back...not HAPPY.

LIARS! Went to 3 demos and all 3 lied! Got my mattress and hardly any gel in it, mostly plain foam. No gel top either. The bed does not cool at all. Very hard to roll over. Gave me very bad back pain and shoulder pain. I gave up after 5 nights. I was told I would be sleeping great on it in no time. Now I’m told it takes 4 to 5 weeks to get used to it and it can hurt during this time!

Called Superior sleep , they had me call the warranty company, they don’t Handel any warranty claims, they have a separate company that does that. After sending pictures they determined no defects so I was lied to.

They wont giver me a refund either. I’m contacting the attorney general to report them for fraud.

The mattress is made in Mexico! It says this on the mattress tag.I thought with the high cost it was American made. Labor is very cheep in Mexico.

I was not given a weeks notice for arrival, I was given 20 minutes!

Mattress is very bouncy.

Bought the split king. I was told the mattresses would not move but they do. It came with straps to hold the legs together so the base does not move. There mattress does, big gap between the 2 in the AM.

I am very disappointed with Superior Sleep. I do not recommend them. Zero stars. I’m stuck with a mattress I can’t use and the company wont do a thing to make it right. Testing it out and sleeping on it are 2 different things. I should of known better to trust a company with no return policy . Most other company’s offer a 90 day or more return policy if your not happy.

I bought a mattress from these folk 8 days ago at Shrimp Festival in Orange Beach Alabama.

I’m 77 years old and they told me they would deliver mattress to my garage and then leave.

After much thought on it, I decided I needed to cancel and buy from someone who would set it up and remove my old mattress .

I called them to cancel and they told me they wouldn’t!

It’s suppose to take 4 to 6 weeks to get it, so I’m not in possession of it, or even on the delivery list.

They want a 25% restocking fee to cancel.

Mattress hasn’t even been made!

Flim Flam business.

Don’t buy from them!

Terrible people!

The service I got was amazing. Mr. Virgil T was super helpful and patient. I really recommend him. He did everything he said he would, and even more.

We ordered a split king with base from K. Crages at the *** home show on 3/27 with delivery in 2-4 weeks. Here we are at 5 weeks and still haven't received the bed.

I bought a mattress from Superior Sleep Experience, LLC at a home show and it has been amazing. I've been sleeping so well ever since. Goodbye to my old uncomfortable bed and back pain. I'm really happy and the mattress is really comfortable. I wish I had bought it sooner. The staff, *** and ***, are the best!

Purchasd supiror sleep adjustabl bed from *** and her husbnd. In Yuma, and sor back each morning is now gone grt product. The srvic we recivd and follow up with upgrding base was abov and beyond. Grt product, grt srvic we highly recommend this product and dealer. ***.

Me and my hubby got our first bed from here and it lasted like 9 years! We just got another one from them. We really dig their mattresses. They're comfy, last a long time, and the best part is they don't cost an arm and a leg. The staff always goes the extra mile to help you pick the right bed. Other places rip you off, but this joint gives you what you pay for!

My husband and I bought a Xl twin/king adjustable bed from the *** in IA. Our bed arrived in 7 days and it was packaged really good. We got one free set of sheets and bought a second one, but one of the sheets had snags, so our rep is replacing them. On our old bed, I would wake up with a backache, but since day one on our new mattress, I don't have any pain. It's weird to be so far apart from my husband, but we both sleep really good. *** and

I bought a mattress from Superior Sleep Experience, LLC at the *** Home Show. They showed us a really comfortable mattress, but what we received was completely different. The one we got is as hard as a brick, not like the one they had at the show. My husband and I have injuries, and just two hours on this rock-hard mattress has made everything worse. It feels like they tricked us into buying something else. *** told us that we could get a refund and only pay a $100 fee if we weren't happy, but that's not true. They don't give refunds. They lie and will say anything to sell a mattress.

Don't buy this bed! I bought mine almost 3 years ago from a home show in ***. The bed delivery service won't even bring it into the garage, let alone the house. They leave it in front of the garage outside, and mind you, I'm not home, so it has to stay out there for almost 8 hours until I drag it into the garage. The bases weigh at least 200 pounds each. Okay, enough said about that. Now, six months or so go by and one of my mattresses starts to get furballs, like the polyester mattress top is falling apart like a cheap shirt. Of course, I complained. It took nearly 6 months, but they finally sent me a new mattress. This isn't enough, though. A year goes by, and the same thing is happening, but this time it's much worse. My wife tries to contact them to tell them what's going on, and also that her side of the bed is creaking terribly. This was at the beginning of Covid. She finally gets someone who tells her there's nothing they can do because of Covid, and to try again later. Months go by, and nobody answers the phone. Finally, I find my original receipt and contact the salesperson who sold me this piece of ***. Back and forth, he keeps telling me somebody will call me, but nobody calls me. Once again, finally, someone calls. Turns out he has some sort of district manager, but not for my area. He assures me that they'll stand behind this bed and *** be able to get me new mattresses once I show him the pictures of it. I send him at least a dozen pictures from different angles of the bed showing the damage all over the mattress. He tells me there should be no problem and that they'll get new beds to me very soon. In the meantime, he tells me what to spray to get the creaking to stop. I get the creaking to finally stop, and lo and behold, two months later, it's still creaking once again. I still don't have mattresses to replace the damaged ones, and he won't answer texts or his phone. I told him I'll do just this, report it to the ComplaintsBoard.com, as well as take him to small claims court for the full value of the bed. This company is terrible! Don't walk from them, run from them!