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Remodel USA
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3.2 9 Reviews 15 Complaints
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Remodel USA Reviews 24

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3:18 pm EDT
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Remodel USA Run Away

Run away! Fraud, deceit, incompetence are some of the hallmarks of this business' plan to suck every last bit of your patience. The salesman will give you the phone numbers of the all the people who are supposed to care, from the President of the company, on down. No one cares if your 3-day Kohler LuxStone project takes 4 weeks and has to be redone because they didn't follow the contract, and ordered the wrong materials. No one responds when, during this 4-weeks, your combat-disabled, bronze star spouse has to sponge bath, or go to an ADA accessible hotel to shower. In short, they hire subcontractors, give them your address and don't follow-up until they think the work is done, then try to sell you on the deviations from the contract saying how nice the uneven tile, curb (supposed to be zero-entry shower) and pooling water look so nice. They also ignore the adhesive left all over the surrounding floors, vanity, and damage the walls. Only when they have to tear out the original work do you discover they used screws, not pipe hangers, to secure your water lines (would wear a hole in a few years), they don't actually use Kohler except where you can see it on the shower heads, but, even then, not the handles. I now wonder if the panels are even the Kohler LuxStone. After months without contact and zero effort to remedy the damages, they will still submit to the finance company for full payment. Unfortunately a negative rating was not available.

Recommendation: Get anybody else to do the work

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Remodel USA While Martin was very nice and gracious throughout the entire process, the business model and price quote were well outside the norm

While Martin was very nice and gracious throughout the entire process, the business model and price quote were well outside the norm. Their inability to provide an itemized list of costs made my wife and I question the true cost of the remodel that they provided. Additionally, the business model made us feel like we were being pressured to make a deal with the salesman that day rather than allow us time to collect all quotes (of which this company was the highest we had seen yet). Price difference was approximately 30-40% more in cost the moment the salesman left the house. How that is a sound practice still confuses me.

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W. Blanda
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The salesperson was informative and helpful. The materials he brought were helpful and he was able to show us a lot of things in different ways. He was sensitive to the historic nature of our home. We are looking forward to having the work done on our home.

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C. Smitham
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First interaction with this awesome company from the get-go was HONESTY and TRUST. In todays world of business, it is hard to find these values especially with a big project that involves a lot of money. I was beyond blessed to say the least, that i accepted them with both hands to do this project.

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R. Quitzon
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The sales person explain to me everything that would be done to my bathroom. He is very knowledgeable. Good job.

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C. Ondricka
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Mark L Was fantastic and very knowledgeable on our remodel adventure

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Remodel USA Remodel USA, Inc

Remodel USA, Inc. replaced our 47 year old bathroom tub with a Kohler walk-in shower. They had to work with a tiled bathroom, 4 ft. on walls and 6 ft. in shower. The workman did an excellent job of accurately cutting the tile so the walls would fit perfectly. He did an excellent, although noisy, job of hammering the the tub to pieces to remove it without damaging the tiles that were to remain. Once the wallboard was removed in the shower stall. he got with us to determine the preferred heights for the grab bars, and where we would like the shelf positioned. He and his helper rapidly got the bathroom back in shape, making sure that everything was sealed properly. The third day was just final touch ups and check. Overall we are fully satisfied with the product and the service rendered, and look forward to the ease of using a walk-in shower. Gary R. Eck, Richmond, VA.

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A. Ritchie
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Daniel B was excellent. He explained everything from start to finish. He showed us great samples and explained the work process. So excited to go through the process with Daniel.

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M. Kuhlman
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David was extremely informative. He answered all our questions and was very professional. He cared about our needs. I most certainly will use Remodel-USA for all my Remodeling needs. This team is the team to have .

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K. Muller
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Great experience friendly explained everything very well knows there job expectations

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S. Torphy
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Dana was very informative and very professional. Would definitely recommend her for any of your remodeling projects.

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Remodel USA I was extremely pleased and impressed with the presentation given by a young gentleman named Adrian

I was extremely pleased and impressed with the presentation given by a young gentleman named Adrian. He demonstrated the excellent quality of the materials which would be used to replace my old bath tub with a walk-in shower. He also gave me a detailed description of how the walls behind the current tiled wall would be treated and repaired, checking for any mold or possible damage and then restructured. If I was able to afford your product, I would have signed the contract today. However, I am a senior citizen, living on a fixed income and cannot possibly afford your outstanding product and workmanship. Thank you for sending a representative who is both knowledgeable and possesses outstanding communication and salesmanship skills. He presents himself in a manner of one who would be quite a bit older with many years of experience. Thank you. Best regards, Elizabeth W.

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O. Miller
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Jason S was great in explaining everything from start to finish. He showed us great samples and explained the work process. He also went over the quality of their products in great detail. Jason went over a couple of payment options and gave us both a high-end option and a more budget friendly one! I would def. recommend this company to my friends, family and coworkers!

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E. Gaylord
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Stephen Wenger explained the product & process very well. I am excited to see my new shower.

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N. Feest
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I am impressed with his professional. He was patient with me as he answered any question. He would be highly recommended.

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C. Skiles
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We just finished our meeting with Aaron F what a lovely experience. He is so knowledgeable and answered all of our questions 100%. You like to feel a connection with someone when you're spending this kind of money and he did that for us. I'd give him more than 5 stars if I could!

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Remodel USA Remodel USA is the worst company in the business, We signed a contract with them in May to build a sunroom

Remodel USA is the worst company in the business, We signed a contract with them in May to build a sunroom. They did not start work until October . Despite several calls to them, and messages through emails, they used the current COVID pandemic as a reason for the delay. Since they started work, the workers have only shown up about 3 days in a three weeks period. They put up part of the structure, broke off part of the deck, and left the area unsafe with ladders lying around the floor. Their communication, and customer service has been appalling, and leaves me with regrets that we fell for the sales pitch from a company that is not fit to be used to build a rat's trap. I will never use them again, and hope that prospective customers read and take heed. When i spoke with the project manager and asked about the workers, he responded that he thought they were working on the project. This leaves me to believe that he did not know where his workers were. The company is not to be trusted. Star rating is minus 1

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G. Langosh
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We got our first shower installed a few months ago and love it! So much in fact that we are getting a second one done Stephen Wenger and Martin Rabone where very helpful and patient walking us through the selection process

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K. Bartoletti
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Clifton Beach was very helpful in assisting my elderly mother with a bathroom. He was very professional and caring about what she would like when trying to change her tub to a walk in shower. I would recommend Mr Beach again for any family members that are getting older and would like to change their bathroom.

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B. Cummerata
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Very through in his presentation, and ability to work with our needs

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C. Romaguera
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Excellent sales appointment to pick everything out and price the remodel.

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Remodel USA Nine months and twenty days after contract signing and we still don't have a fully functioning bathroom

Nine months and twenty days after contract signing and we still don't have a fully functioning bathroom. Not to mention, despite their assurances at the high pressure sales meeting, that they would help us with the AC ducting and plumbing issues under the house and then refused to, forcing a lengthy delay while we got another contractor to do the ducting. Communication is a skill this company needs to learn desperately. The sales people don't talk to the supervisors who don't oversee the project or talk to the customers. Other than one 10 minute face to face with the first supervisor to initial some paper about parts, we have yet to meet the new supervisor. The only one who seems to get stuff done is the Vice President in Maryland whom I've spoken to several times trying to get things moving. Now, the installer was awesome. He bent over backwards to meet our expectations and seemed very skilled. I wish I had read some reviews before hand but we were given the hard pitch, this price is only good until I walk out the door spiel. Do yourself a favor and look elsewhere for bathroom renovations.

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Remodel USA I regret having contacted Remodel USA & went under contract to redo my bath area by replacing tub with walk-in shower

I regret having contacted Remodel USA & went under contract to redo my bath area by replacing tub with walk-in shower. I contacted this company in Dec' 2021 and went under contract by paying 1/3 of the payment on the terms that they will complete remodeling my bathroom by end of Jan 2022 in a day but that did not happen. I had to contact them several times to get all the appointments lined up and then they drop off material in Feb of 2022 and took other 1/3rd of the payment. After few phone calls they set up a date on Thursday to redo bathtub but missed that date and came the next day which was Friday and they were not able to complete the job on the same day as promised. I have 3 little kids at home & we had to spend our weekend in the dust as the bathroom was in our hallway. they came back on Monday & finished the work, but when I inspected the final finishing, I right away noticed 1 inch gap between the glass doors & the walls. when I asked the reason they said that my walls are bent. I was in the impression that they will take measurements at different heights of the wall but they never did that. After all these years of experience don't have any idea that the wall can be bent as these are wood walls? As soon as the contracting men left I received several calls from the company, which I missed as I was busy with my office work & when called back they were closed. Yet, they asked their sub-contractor to reach out to me & asked me to call them back to make the remaining 1/3rd balance payment. I said I will not make any further payment unless the glass doors are fixed. they said they will but they never called us or answered our calls. they charged me a total of $20k of which they took 2/3rds of it. while working on in the bath area they damaged my 1st floor celling in the coat closet & never notified. $20K is not a small amount yet we trusted them & went into contact. I would not recommend this company. Personally, I feel that I was robbed by this company.

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Remodel USA We had requested some quotes thru home advisor for a kitchen remodel and Remodel USA was first to setup a consultation appointment

We had requested some quotes thru home advisor for a kitchen remodel and Remodel USA was first to setup a consultation appointment. The sales guy seemed nice enough and built rapport, but was supposed to be here 3 hrs on a Saturday, he was here for 9. Our day was gone... He then pressured us into signing a contract to lock the the price of the kitchen we designed, as there was a SATURDAY special going on, and said that we had to decide before he left our house...to lock in the "savings".. He said average kitchen price for my area is 23k... I live in a condo with a small kitchen, so assumed we should be under the average, as the only top of line product we chose was granite countertops... Although he said all the products are top of the line... I verified with home depot professionals that most of the products are meh.. Unfortunately for me, this was after we signed... He told us we could get out of the project and cancel before we ordered the materials, which was setup for a week later with the project manager.. When they arrived onsite a week later, the project manager told me that not only am I not getting the top of the line sink and other products promised, but also there is no transferable lifetime warranty that I was promised, nor was I able to back out and cancel the project. When I confronted the sales rep who decided it would be a good idea to come back, he said he didnt think he told me those things and "had to check with his manager" about cancelling the project bc honestly he seems shady... Manager told him that I had to pay them 30% of the total project price to get out... Before anything was ordered... $8k to CANCEL! Rep thought it would be a good to basically call me a liar in my own house.. I kicked him out and apologized to the project manager, as I understood he had nothing to do with the lies and promises from the sales CON-sultant. I highly recommend not using this company... After bringing this to the president's attention, he has yet to call me even though I have reached out twice to speak directly with him.. 3 plus weeks later, still nothing.. Pathetic.. My own fault was trusting the sales rep.. I'm in sales, and when I go over contracts I tell my customer exactly what they are going to get. This dude lied about every aspect of the project, from materials, to timeline and expectations.. Then knowing full well my wife was in early stages of pregnancy, made this whole thing stressful and honestly not worth it.. Maybe the president will reach out now, but I doubt it... Do yourself a favor, and go somewhere else.

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Remodel USA Can I give 0 stars?

Can I give 0 stars? I will start by saying that I wish we REALLY did our homework before working with this company. I feel a little bad that during these times in our country (pandemic) I am writing a negative review for a company but I truly feel taken advantage of by this company. To make it as brief as possible let me simply bullet what our issues have been from the beginning: - the salesman, was generous to come back and give his speech to me (after all ready giving it to my significant other THIS WAS GREAT!), however staying entirely too long passed your welcome was not ok. I was clearly annoyed and tired after working all day and sitting trying to have you convince me to sign on the line at 10pm at night - he also told us to buy a new garbage disposal because the old ones don't tend to work with the new kitchen, knock on wood, it's been 1 yr and we still have the same one (I did tell him to just buy since he was accounting for my $) - when our work was finally scheduled to begin we got notice that our salesman was no longer working for the company (should have known) - they mistakenly threw away my dishwasher, although I specifically said we were keeping it, but they did replace it! Believe it or not our biggest issues came once the work was completed. - We had to have them come back because the cabinets weren't even. There is no way they didn't see it! - If that wasn't bad enough there is an area of the floor that needs to be adjusted due to something (seems like a nail) protruding from under the flooring. We made several calls, leaving messages on a voicemail that we later found out didn't belong to anyone. We finally spoke to someone (after having to call them back) and was told that we'd hear from a contractor. Approximately 2 - 3 weeks later we scheduled an appointment for 3 more weeks later. The day of the appointment, there was NO CALL AND NO ONE SHOWED UP! The number that we had was going straight to voicemail. I reached out to the customer service manager and she informed me that the contractor resigned and gave less than 48 hours notice, she didn't even know we were scheduled. It seemed like she really thought I was going to be sympathetic, but I was too angry for that, especially since schedules were rearranged to be available for the appointment. If that wasn't bad enough she told me that she couldn't even reschedule our work because they have to hire someone...WHAT!?!?!?!? At this point, I feel that this review, and the one I may do for the Complaintsboard.com, are my only recourse. They already have their money, if I don't pay it is a negative against me and won't affect their business at all! I WILL NEVER, PLEASE HEAR ME...NEVER USE OR ENCOURAGE ANYONE ELSE TO EVEN THINK ABOUT USING THIS UNPROFESSIONAL, UNRESPONSIVE AND POOR COMMUNICATING COMPANY!

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Remodel USA Complaints 15

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12:27 am EDT
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Remodel USA Cancelation

Can I cancel a project if I have put down a deposit but have not ordered materials or did pre inspection? I have been trying to contact someone in the financial department for four days now, starting the day after the consultation, but have yet to get in contact with anyone. Is this to trap someone into not being able to cancel? For 21K I deserve better customer service and I did not ask for a warranty or get asked about a warranty but I see I have a warranty. That's not fair at all.

Desired outcome: Cancel and refund

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Remodel USA Shower

Our shower install was one of the worst mistakes I’ve made in my life. It was installed using the wrong silicone as glue. Of course the walls are failing, the shower head is separating from the wall, and the drywall around the shower is completely destroyed. The company will send out employees to take photos and “Order supplies” and then you won’t hear from them again when you reach about a month. We’ve complained to every source possible and customer service has not been able to resolve this in the 10 months since installation. I believe they targeted us as a military family with limited income. Our next step will have to be the news and probably JAG because we can’t fix this on our own and the company won’t honor their warranty.

Desired outcome: We would like the shower removed and sent forgiven.

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Update by JessDE
Oct 07, 2023 6:35 am EDT

I wish I could do negative stars. They hire poorly trained subcontractors to install their showers. Then you won’t hear from them again when something inevitably fails. The contact information on their website isn’t accurate and I believe they targeted us as a military family with limited income. Our bathroom has water in the walls, the drywall is mush, and it’s going to cost us thousands to repair ourselves because the company won’t honor their warranty. We are likely going to have to rip out the entire shower and we’ll still have the $20,000 in debt from financing with them. They simply do not care about their customers and will take advantage of you. For the sake of your sanity, health, and marriage RUN!

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1:58 am EDT

Remodel USA Bath shower floor shower pan

I had the shower remodeled in 2013. About six months ago I noticed the floor of the shower was sinking in the front. I called them and they sent a person who said it was their fault. They did not do it correctly and hidden needed to be replaced, a few weeks later, when I did not hear anything, I called to find out if that person who was the service manager had been fired, her assistant was fired also. They claimed that they had no record of my work being done. I sent the manager of Remodel USA a letter of which I got no response. I kept calling them and they sent another man who said it was the insecurity of my house and they were not responsible. In the meantime I had had three other companies,com, who said that they did not do the job correctly. I called once again and sent my email again and got no response. A few weeks later Remodel USA called to ask if I had anything that I needed to fix. I told them exactly what happened and that person said they were only looking for new jobs. I called and spoke to the receptionist, who once again said we have no paperwork on you and we cannot do and will not do anything, once again, I sent the owner my email and to this date June 4, I have gotten no response. All of the other companies told me that the Payan should be guaranteed for life and that the work they did was shoddy I would not deal with them again for any reason they do not stand behind your work.

Desired outcome: The shower to be fixed. When you go in the shower, you feel like you were falling down the hill I suspect the fiberglass is going to crack in half. All of the water was in come down into my first floor.

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Is Remodel USA Legit?

Remodel USA earns a trustworthiness rating of 98%

Highly recommended, but caution will not hurt.

Our conclusion: Remodel USA stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Remodel USA's reputation as a trustworthy leader in their field. Customers can rely on Remodel USA's services, assured they're dealing with a highly reputable and fully legitimate company.

By resolving 73% of 15 negative reviews, Remodel USA is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Remodel USA has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Remodelusainc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Remodelusainc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Remodel USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Remodel USA has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Remodel USA Contract signed in April and work started July 8th because they said all supplies were in for a kitchen remodel

Contract signed in April and work started July 8th because they said all supplies were in for a kitchen remodel. Replacing cabinets and countertops. Cabinets missing, shabby workmanship, wrong counter installed and crooked, used dishwasher panels as island panels, screwed holes in cabinet drawers, broke new appliance so had to call service in before I could even use it (took a month to get repaired), wrong cabinets installed making off center with other doors, screws hanging down from underneath cabinet lighting that looks commercial vs. residential, wood showing around dishwasher when you open door, missing mounding, asked for breakdown of pricing never received. The only react when I contact them. They call back 2 weeks later or longer with excuses to blame each other. I told them that the first project manager *** we didnt want back because I was doing his job and wasnt getting paid because he never knew what was going on and I think he was racist. We got another one in September and the same with no response along with *** ( not his real name ). No response from this company in 4 weeks and were at the end of October

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K. Effertz
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On 8/31 we contacted Remodel USA to inquire about a Master bath shower remodel. The very next day a salesman visited our home and showed us video after video of high-quality products and even something I was not familiar with, *** Mold resistant drywall. We were impressed and signed our contract. 10/13 a 3-person crew showed up for the installation, 3rd person acted as helper/interpreter. Interpreter had to leave for a while cause Locker didn't fit and 1 individual was left alone to do plumbing and demo work. He also installed the shower base then the other 2 showed back up with the correct Locker. I asked the interpreter how long the water would be off since the kids hadn't started school and were home and was instructed to turn the water back on. After about 20 minutes of the water back on I went to my desk in the basement where I heard water and saw it pouring out of the ceiling fan. I turned off the water and ran upstairs and alerted the crew we had a problem. The lead person wanted to start cutting holes in the finished basement ceiling so I called the Remodel Production Manager and asked him to come look at the mess and he assured me that repairs would be made as good as new. After an 8 X 8 square was cut out and all wet drywall and insulation was removed it was discovered that *** fittings was defective or not properly installed. The fitting was replaced and visually verified that it no longer leaked. The Lead and interpreter left again for hours and left the guy that cause the problem to repair. While the ceiling was opened, I noticed an HVAC duct had been cut when the floor had been cut for plumbing. The repair to the ceiling was made without the duct repaired, insulation replaced and the 8x 8 area is about 1 thicker than the rest of the ceiling and green board was used behind the shower with gaps in-between. Plaster mud was left all over the floor furniture and workout equipment. The sales rep was sent pictures of all this and we were to

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R. Kiehn
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We remodeled our bathroom 4 years ago and spent $37,000.Last month, our bath tub started to leak into our kitchen ceiling right below. We cannot use the tub. Had someone come out after charging us $75 to tell he didn't know it was a free standing tub and needs an extra man to cut the ceiling dry wall. I have been trying to call for 3 weeks to reschedule a service person and no one returns my call. The customer service rep states she gives my information to her supervisor; however, the supervisor never returns my call. They charged me $75 the first time and they didn't fix the problem. I call multiple times a day, sent emails, leave voicemail messages, and no one returns my call.

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B. Tillman
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Receiving annoying phone calls to *** . They do not leave voice mails nor pick up when we answer. Our phone # was given to them by mistake.

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G. Smith
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On June 9, an agreement for my kitchen to be remodel. completion were to be completed 14 weeks . I gave a deposit of $8943.00 and as of today, no work done because of issues they are having. I have ask for my deposit back and they refused. I have called The President, production managers, etc and they just keep leaving me on.

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Remodel USA In January I entered into a contract with the company for a basement remodel

In January I entered into a contract with the company for a basement remodel. In total, I spent over $97,000. My partner has acute myeloid leukemia and needed that space if he got a bone marrow transplant. The work was finally completed in the fall of 2020. In June , I received a letter from Harford County that the work had not been inspected. The inspector came on June 15, and the building, electrical and plumbing all failed. I contacted the company immediately and followed up on June 30 and July 7. On July 27 they asked the person overseeing the project to follow-up. He said once they finished the present job, they would take care of the permit issues. I followed up with him an additional seven times. I got a notice from Harford County on November 6 that my permit would expire in December. I contacted Remodel USA again yesterday and was told a supervisor would return my call. There has been no return call and no resolution after five months. I cannot get another permit and this may impact my ability to sell my house in the future. Please help me as I do not need this aggrevation while trying to help my partner deal with cancer.

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D. Senger
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On nov 22 2021 i had a new shower installed on dec 4 my shower leaked to the bottom floor and cave my living room ceiling in contacted the project manager *** who never came out to assess the damage and he sent some one out at the end of the day who did nothing i am now without a shower a damage ceiling and water logged carpet remodel usa has done nothing to correct the problem and I spent well over 11000 for this shower and i keep getting the run around

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M. Wilkinson
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During the time I signed the contract with Remodel USA the sales person assured us that they would meet any lower bid. I have received a lower bid. I contacted the salesperson via email, called the 800 number, sent email to the CFO and have yet to have anyone contact me. This has been going on for over a month.

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Remodel USA I had a master bath gutted and remodeled Oct 14 - Nov 2 2019

I had a master bath gutted and remodeled Oct 14 - Nov 2 2019. I was scheduled for hip replacement 11/4 so I had many Dr. appointments during this time. Due to many communication problems between project manager (PM) and workers, I had to be onsite as much as possible to prevent errors. PM ended up being MIA and a new one assigned. Many times I had to call the owner of the company to get something done. There were several mistakes I caught that were corrected. Once the project was finished (11/2), I provided a punch list with some pics to company service representative 11/4 who opened up a case. On 12/5, after a month of healing, I contacted new PM and told him of punch list. Told him to revisit in Jan after more healing. Another customer service representative called 1/5 and I explained problems to her. Spoke with PM 2/4 and sent him punch list on 2/5. No response. Called owner 3/5 with conference call with PM. Made it clear to PM that no work is to be done until his comes onsite. PM arrived 3/6 and said products will be ordered to repair punch list and he will call to schedule once in. COVID hit! No response from company. 8/11 Called PM - phone not working. 8/19 - Called owner. Another new PM assigned. Spoke with new PM and schedule onsite visit between 8/26 and 9/3. As of 9/11 - no response from new PM.

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L. Willms
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I used Remodel USA to get my shower remodeled in November . There is now a bubble in my wall and the shower bar is unstable. I called Remodel USA in August because of this issue. To this day, on 28th of October , I still have not heard from them about the repair. They have sent one person out in September who apparently did not report back to the company so they did not have any information on my repair.

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A. Wiza
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We entered into a bathroom remodel sales contract with this organization representing Kohler Bath Products. Gave a $3000 deposit check to ***, after midnight on October 19,2021. My wife and I decided to cancel the contract within a day and notified the company via their requested method , a telegram delivered to their corporate office in Capitol Heights. We then signed a cancellation order with their representative on Oct 26, 2021. In the meantime, *** deposited the check and it was cashed by our ban in the evening of Oct 21, not even two days after the order and well within the rescission period.We have been contacting *** and the Remodel USA people every day for the past two weeks and have not received our deposit back. The contact name at Remodel is *** at

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R. Hartmann
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I had a walk in shower installed by Remodel USA about 3 weeks ago and have several problems but I can not get in contact with anyone to come check and fix the problems. I paid $20,000.00 for the shower and would expect someone to call me back but not no has. The problems I am having is when I take a shower the shower is leaking in the back corner of the shower forming pools of water on my floor during the shower. The sliding door on the shower continues to slide open while taking a shower causing water to get all over the floor. There are two areas where the shower was caulked that have sank and left an opening that needs to be fixed. Also, they never sent the any final documentation on where and how much a paid and my signature showing I signed saying the work was completed and how much I paid which I need to get a grant from the ***. Please help me find someone I can talk to to come and fix these problems. Thank you.

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Remodel USA On or about November 21 I had the entire bottom level of my home waterproofed

On or about November 21 I had the entire bottom level of my home waterproofed. Then Remodel USA came and finished the walls in my kitchen, dining area and living room. On January 5 due to water damage, the walls had to be removed. I promptly contacted the water proofing company and upon arrival they noticed that the waterproofing had been damaged. Per the water proofing company Remodel USA damaged the waterproofing by nailing 2X4s through the black plastic that is supposed to protect my walls. I received a quote to repair the damage from my waterproofing company and contacted Martin at Remodel USA by leaving a message regarding the issue. Martin did not return my call but he did pass the message on to Francisco who told me that his engineer said that it was done up to code and correct. Francisco said that he would come to my home when the waterproofing company came but he did not show up. I contacted Francisco again but he just repeated that his engineer said the work was correct and there was nothing else/no other way to attach the drywall other that nailing the 2X4s to the waterproofing. I sent an email to the owner and Martin detailing the problem and attached pictures of the damages as well as the proposal from the waterproofing company (which clearly states that the damage was caused by 2X4's being nailed to the black plastic). I have not received a response from Remodel USA.

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F. Braun
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On August 25th My bathroom electricity was not grounded, which is extremely dangerous. I found this out because I was having some other electrical inspections done on my house, Since my bathroom was remodeled by Remodel USA Inc, I contacted them and informed them. The subcontractor was also doing more work on my house so I, already obtained the cost of the electrical repairs from him. We spoke to *** a project manager from their Poughkeepsie office. We reached a settlement for a release of liability. The 2000 dollar check was supposed to be released 10 days ago. Knowing my experience with the company's service, and management. I know that I would have to contact the Bureau. I want my settlement as promised, with a USPS tracking on the check.

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M. Macejkovic
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I signed a contract with Remodel USA Inc. on June 21 for a New *** shower to replace my current tub/shower unit. The price of the project is $18, 410.18. I put down a payment of 33%, which is $6,045.36. This was done with their salesman, Mike H. The project manager, Issac W, came to the house to look at our project on July 12. I called on Issac on July 15 and told him that I need to cancel the project because I am having an electrical issue with my house. According to the contract, I would forgo up to 30% for cancelling at this stage of the project. This means that I am due a refund of $522.30. They are refusing to give me the refund. I have send a certified return receipt letter requesting my refund to be sent to me asap. They call me trying to pressure me to continue the project. They also tell me that I don't get a refund and I need to read the contract. I told them I did read it. The section is on page 27 section #11.

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R. Cremin
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In late April. We contracted with Remodel USA in the first week of May . Todays date is October 12 and our kitchen remodel still has not begun. Over the last few months we have received the run around from Remodel USA. The kitchen remodel was finally scheduled to begin today but when I called to find out what time the crew would arrive I was told that my project manager had been terminated. The project was originally slated to begin 8-12 weeks after we signed the contract. Five months later and I am still without a remodeled kitchen, still under contract, and at a $5k lost for my deposit. Remodel USA has the worst communication and some very nasty employees with attitudes when you inquire on updates on the project. I have received numerous excuses as to why the project hasn't begun. I made an attempt to call Remodel USA's corporate office to file a complaint and I was hung up on 2x. The main number ***, just hung up on.

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Remodel USA Back in September, a RemodelUSA sales person provided me with a quote for remodeling my kitchen

Back in September, a RemodelUSA sales person provided me with a quote for remodeling my kitchen. I was assured by the salesperson that the materials will be secured by December and that the work will start promptly no later than the first week of January, which is exactly what I wanted. by the end of December, I called REMODELUSA to enquire about the status of the order, and was informed that materials will not arrive until January 15. I was also informed that the project manager would be submitting the request for the authorization to remodel, which was done sometime in December. Since then, I have not received any updates, and when I called again, the person who responded was kind enough to ask the Project manager to call me. The project manager responded on January 20 that he would check on the status of the permit approval by the county and informed me that from that point on, I would have to deal with a different Project Manager, who was supposed to call me that same week. Until today, I have not heard back from the new project manager. I called the office several times, and end up being sent to their voice mail. At this point, I have lost all confidence in the professionalism of this contractor due to their lack of responsiveness and inability to stick to the timeline that we agreed on for this project. I would like to stop my relationship with this company and to cancel the job altogether. The cost of this small Kitchen was really high, but I accepted it with the understanding that their service will be effective and prompt, so far, it has not been.

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Remodel USA I entered into a contract with Remodel USA, Inc

I entered into a contract with Remodel USA, Inc. in October to renovate the kitchen area located in my primary residence. To my understanding, this would be a small project with a completion time of two weeks. I submitted payment upfront (check) after an initial home visit. And another payment (check) when a Project Manager (PM) assigned to my project came to do a design. Since that last visit, I have not heard from this company which prompted me to call the PM (Don)last week. This was last Monday. He answered and said he would call me back in the afternoon which he never did. Last Friday, I called Remodel USA, Inc. and the phone was answered by "someone" who sounded unorganized and unsure of how to handle the call. Shortly thereafter, I received a call from another PM (Michael) who informed that Don was no longer with the company and he would be taking over my project that was just assigned to him. He said he would contact me Monday afternoon. After much thought over the weekend I decided I no longer wanted this company to handle the renovation. Too much time had passed with no communication and I've lost confidence. Following my instinct, I contacted this PM on Monday morning (yesterday)and I asked for the money I've committed to date back. He said he could not authorize that and would relay the message to the appropriate person i.e. President of the company. I have not heard back from anyone as of today (11/10). So far, I've submitted payment of around $6K and some change. I would like this refunded to me within 3 to 5 business days so I can proceed with another contractor.

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Remodel USA We contracted with Remodel USA to insulate and finish our basement, which was just studs

We contracted with Remodel USA to insulate and finish our basement, which was just studs. The contract agreement calls for "tie in HVAC with flexible ductwork." Although the ductwork was installed in the main room it does not work properly. Additionally, no ductwork was installed in the bathroom which was being installed by a separate contractor. That contractor (he will verify, if needed) was instructed to finish the bathroom ceiling by the Remodel USA HVAC technician and that Remodel USA would come back later and install the ductwork and vent in the bathroom. That has never happened. In the main room, virtually no air comes out of the vents they installed and the room is often up to 10 or more degrees cooler than the rest of the house. We remodeled the room to use as a bedroom. It is too cold for comfortably sleeping. We have paid in full for the project. We notified Bill C, project supervisor when we made our last payment on Nov. 9 and in writing on Nov. 13 of this problem. A worker (not HVAC professional) did come in January and made a small adjustment which has made no difference. They were informed that this was ineffective. Since then there have been many communications, including just a couple of weeks ago with different Remodel USA staff (Don). We are always promised that they will send an HVAC technician to assess and fix the problem. Additionally, Timika from Remodel USA called several weeks ago to see if we were satisfied with the job. WE told her of this problem and she promised that someone would follow up with us soon. We made several calls to her to follow up and left messages. Nothing has ever come of that effort either.

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Remodel USA We signed a contract on 8/31 with a promise that our project would be finished in 6-8 weeks, we had a follow up visit from our project

We signed a contract on 8/31 with a promise that our project would be finished in 6-8 weeks, we had a follow up visit from our project manager the following week, and never heard another word. At the 8 week mark, we began trying to contact the company to get the issue resolved. We input communication via website chat feature on 10/22 and received a call saying that someone would call us later that day to discuss the issue. Nobody ever did. On 10/26, we sent an email to the company's president (contact info provided in a "welcome" folder) - no response. 10/27, we try the website again, and at this point, we want to cancel our project, we no longer trust the company with our home since they will not properly communicate. They call my partner, and try to schedule a date and say that someone will call to schedule a time that afternoon - which is not what we asked for. Again, no follow up response. 10/28, I called customer service directly and am told that someone will pass my info up the chain, not for the first time. on 11/03, we sent a communication via email, through website chat, and a paper copy to the business' address. We've laid out our complaints and notified the company that if we do not receive sufficient response to cancel our project and provide a deposit refund within 7 business days, we would be filing complaints. That day, Tamika (CS) calls and says again that she'd pass the info along. Additionally, the PM (Ed) that had visited our house for that follow up called, saying that he had just been given our project the day before - lie, as he was in our house - and proceeds to try to pressure us into letting them do the project. These are the only responses that we've received, attempts to pressure us into continuation. We do not feel that we are being listened to, and have not been given a reasonable response.

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Remodel USA Date of transaction is September thru December

Date of transaction is September thru December . I entered a contract with Remodel USA for a walk in shower. Contracts were signed and 10% amount was paid. Destruction began on November 4th. I had been called out of town due to my brothers illness and subsequent death requiring a longer period of absence. Upon my my return I found the shower had been installed.I could see right away that there was problems that needed attention. Neither of the shower doors closed properly. A gap that was more than noticeable. The right side of the shower for flush against the wall while the left side did not. There was a gap of 1/2 inch at the top to over an inch at the bottom. The extended shower walk did not reach the floor, leaving a three inch gap. Further inspection revealed the fight side door was installed backwards. The shower world properly although a small amount of water would spill out on the floor on the right side.A call was placed to the job super about the problems. He came by, looked at the obvious problems and stated that was not done properly and would be corrected. The construction duo did come back and looked at their job and said they could not do anything. Wooden shims were pulled from the left side of the wall and they left. Another call with more promises and this is not they say we do things were made. A construction worker, of the original duo, came by with adhesive tape and placed them over the gap in either side of the doors, hiding but no fixing the door problem. Another call. Crews are busy on other jobs.They would get to me at a later date. Date came and went. I never received a call from Remodel USA. All the calls were initiated by me. I received promises but no results.I even went so far as writing the finance company and telling them that I would not pay until the problems were fixed. I would like my shower to be finished so I can finish the bathroom update. Can you help me?

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Remodel USA When I signed this agreement I was told my cabinets would arrive in a month

When I signed this agreement I was told my cabinets would arrive in a month. After 2 months they finally arrived. They called me to inform me the project manager Don would call me to schedule. Don never called, so after 3 weeks I called back looking for Don. Don and I communicated that the project would start in 2 weeks, early November. He stated that as the PM he would be on-site but when day 1 and 2 came around I never saw Don nor heard from him again. On day 2 the worker Alfredo showed me his instructions that stated I wasnt getting a backsplash (1st error in paperwork). So I called my sales person Bobby and soon after I received a call from Garret and his boss Martin, stating Garret was my new PM and he came to visit the following day. Later on I am told they lost the backsplash I picked (2nd error in paperwork) but they somehow found it and I had to confirm it was the right one. Garret came back one evening to give me a estimate on more backsplash leading up to my ceiling. I showed him my newly installed trash cabinet has a small crack and he promised me it would be replaced, a week later today- he is telling me it will be fixed with touch up paint. On Saturday they delivered my countertop. In my contract Bobby wrote two different countertop finishes but at the time I didnt know they were different (3rd error in paperwork). I assumed I could trust Bobby transfers information correctly- afterall he is a branch manager & he's been for years. My contract states *** and ***. They delivered ***. After letting them know this is not what I picked out with Bobby, they said I'd have to pay $3k for the replacement. My husband and I specifically remember this conversation with Bobby when we picked out the *** because it sounded like *** and we shared with Bobby that my father in law has one. The *** has 3 scratches on it that I expect to come out. I've had nothing but patience after each mishap and I am shocked/dissapointed how this is being handled

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Remodel USA I hired this company in December to do a renovation and remodel of my kitchen

I hired this company in December to do a renovation and remodel of my kitchen. They told me my job would start around the end of Feb 2020 and take about 6 to 8 weeks to complete. Starting around mid Feb I contacted the company to get an update on when and how long it would take to get the ball rolling on the work. They told they would start soon so I went ahead and placed an order with a flooring company so they could come in behind remodel usa once the work was done. End of Feb comes and goes and I reach out for update. The company sends out new people to do different measurement and I meet a different project manager, and time keeps ticking. I keep calling them and leaving messages and I get vague responses of how someone will get back to me. Now June has arrived and finally it appears that my project is finally going to get going. The dumpster arrives and the load bearing wall and existing cabinets come down. But they never tarped of the work area so my entire house is covered in demo dust. I don't raise a stink cause at least the work has started and I"m excited that in a few weeks I will finally have the kitchen I dreamed of. Then the beam goes up. Not what I envisioned exactly but I'm assured by the company everything is going to be fine. Then some plumping work appears to happen on a following day. Then the work stopped. I reach out trying to find out what was going on. I get the run around. Find out I need to upgrade electrical. Pay half on that right away so work could continue. And nothing. I call and text and call and text. More run around. Now flooring company is pressing cause it has been 6 months and are threatening to cancel my order. Yet again Remodel USA is dragging their feet when I contact them in a panic about the possibility of losing my flooring and money. They give me the run around but an electrician comes and does some work and then after more texts and calls a guy patches up the floor in the demo area. But flooring wont install with more demo needing done and the cabinets not in. So again I'm waiting. I text and call and get told people are coming or they will get back to me but then nothing. It is now August and I basically have a beam and holey walls. I want my home back.

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Remodel USA 7 months ago my husband and I entered a contract with this business to remodel our 70 square ft bathroom

7 months ago my husband and I entered a contract with this business to remodel our 70 square ft bathroom. The remodel is still ongoing. After ignoring us for a few months, our project manager was suddenly changed. This new manager refuses to reply to emails or texts and has left the only bathroom in our townhouse in limbo for months on end. No one from Remodel USA is willing to properly oversee the project and when workmen are suddenly sent over with less than a 24-hour notice, we have to be our own foremen. The workmen sometimes don't seem to understand what they are there to do and a language barrier has created issues with communication. We were toilet-less for a week (Remodel USA didn't even inform the workmen that there would be no toilet on site once they removed the old one). The bathroom isn't airtight enough to keep smoke from our neighbors seeping in through cracks in the walls. Our shower has (what we were told would be) a temporary valve and the valve we ordered has yet to be installed. Remodel USA still hasn't repaired the lights and smoke detectors they removed from our second floor hallway and adjacent rooms. The area behind our washing machine was left completely unfinished because they probably thought we'd never look back there. Debris and extra materials, including three shower walls and an entire door, have been sitting on the property for months on end despite promises by Remodel USA to dispose of them. An extra outlet that we agreed to pay extra for has yet to be installed. These are some of the major issues, there is also a multitude of minor issues regarding the quality of the products and craftsmanship provided by Remodel USA. I tried contacting the president of the company in hopes of fixing the damages done to our home during the remodel and addressing the unkept promises made in our contract. The president of Remodel USA also refused to reply to emails and when I finally got him on the phone he spoke down to me in ways no professional should ever speak to a client. He bragged about how much money he was charging us and threatened to hang up on me when I questioned his professionalism. We've tried asking directly to have our contract either nullified or adjusted to no avail. The bathroom is still unfinished and our project manager is still leaving our messages unanswered.

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Darrell Roeters
, US
Aug 01, 2023 12:22 am EDT
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Not even a year old and found a six inch crack. Was taking a shower looked down and saw what I thought to be a long hair my son and I have short hair. So i reached down to grab it not there. Ran my fingernail across it and caught a nail. Bingo a crack.

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Darrell Roeters
, US
Jul 24, 2023 10:21 am EDT
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Right in area you stand.

About Remodel USA

Screenshot Remodel USA
Remodel USA is a reputable home improvement company that specializes in offering top-notch services to clients looking to revamp their homes. The company has been in the industry for many years, and this has enabled them to build a solid reputation based on excellence, quality, and customer satisfaction. From their website, it is evident that they provide a wide range of services that are tailored to meet the specific needs of their clients.

One of the key areas that Remodel USA specializes in is home remodeling. They have a team of highly experienced professionals who work closely with clients to understand their needs and create custom designs that align with their vision. Whether it's a kitchen, bathroom or basement remodeling, Remodel USA delivers quality and stunning results.

In addition to remodeling, the company also offers other services such as window and door installation, roofing, siding installation, and even whole house renovations. All their services are carried out using the latest technology, equipment, and techniques to ensure that their clients are satisfied with the end result.

Apart from the excellent services that Remodel USA provides, they also pride themselves on their exceptional customer service. Their team of experts is always ready to listen to their clients' needs, provide professional advice, and answer questions to ensure that their clients are well informed throughout the process.

Overall, if you are looking for a trusted and reliable company to handle your home improvement projects, Remodel USA is the perfect choice. With their years of experience, skilled professionals, and a wide range of services, they guarantee stunning results that will leave you satisfied for years to come.

Overview of Remodel USA complaint handling

Remodel USA reviews first appeared on Complaints Board on Mar 10, 2023. The latest review Cancelation was posted on Oct 29, 2023. The latest complaint Contract signed in April and work started July 8th because they said all supplies were in for a kitchen remodel was resolved on Apr 10, 2023. Remodel USA has an average consumer rating of 4 stars from 24 reviews. Remodel USA has resolved 11 complaints.
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  1. Remodel USA Contacts

  2. Remodel USA phone numbers
    +1 (240) 619-7320
    +1 (240) 619-7320
    Click up if you have successfully reached Remodel USA by calling +1 (240) 619-7320 phone number 0 0 users reported that they have successfully reached Remodel USA by calling +1 (240) 619-7320 phone number Click down if you have unsuccessfully reached Remodel USA by calling +1 (240) 619-7320 phone number 0 0 users reported that they have UNsuccessfully reached Remodel USA by calling +1 (240) 619-7320 phone number
  3. Remodel USA address
    605 Hampton Park Blvd, Capitol Hgts, Maryland, 20743-4924, United States
  4. Remodel USA social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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