The complaint has been investigated and
resolved to the customer's satisfactionResolved Bowflex — Fraud and cheating
resolved to the customer's satisfaction
I participated in a 6 wk free trial period advertised by BowFlex. I received my home gym. Despite telling the rep I wasn't ready to place order. Was only calling for the specs of the home gym and find out price if I decided to keep. I said that at least 2 to 3 times. The rep made me feel as if I had to order after my cred was approved.
He told me didn't matter, I could just send back and I wouldn't have to pay. He told me all I had to pay was shipping back.( Not for their cost to ship to me, that was not made clear) I was getting bills before my free 6 wk trial period was up. Was told to disregard since I was returning product.
Got another notice stating it was now up from $20 to $80 because of late fee's. Had to pay to keep off of credit report. I was told upon receiving the gym I would be fully refunded by check. It cost me a total of $80.00 in payments. It cost me $211.76 to ship back. And now their charging me $135.24 for their cost to ship me the gym.
At first they told me it was to cover the missing pieces to the home gym(UPS lost one of the box's. How do you lose a 4ft 75lb box? I dunno), then later I was told it was for their shipping cost. So now if the Better Business Bureau doesn't step in to help me? Or the Attorney Generals Office when I can get my complaint filed I will be out a total of $427.00.
And my $80.00 that was to be returned? Well I was informed that it was applied to my bill, and left me with the $135.24 total. I have learned a hard, expensive lesson. One I could not afford. Was hoping to get refunded before Christmas. Not going to happen now if at all. Stay away from ordering anything from BowFlex or Nautilus. Their hand in hand.