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1.0 88 Reviews

Bounty Towels Complaints Summary

1 Resolved
87 Unresolved
Our verdict: If considering services from Bounty Towels with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bounty Towels reviews & complaints 88

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Newest Bounty Towels reviews & complaints

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6:07 pm EDT

Bounty Towels Bounty Select a Size paper towels

I had to go back and check the bag to see I was not ripped off and bought a knock off, this new towels are awful, they feel and work like the cheap brands, yet you have to pay for Bounty Quality just to get the plastic bag... because this towels are absolutely disgusting.

I will be returning this whole bag due to quality issues and I be switching brands, whoever makes a quality paper towel will get my money, if i wanted low quality towels there is plenty to chose from... I wanted the usual Bounty not this knock off garbage.

That was my last Bounty purchase till they go back to the original quality.

Enough said, please make sure you look closely to the Bounty you are about to purchase, make sure you get what you are paying for, or switch to another brand... this new quality is terrible.

Desired outcome: I want Bounty to go back to being Bounty.

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12:00 am EDT
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Bounty Towels Bounty Paper Towels

Why did you change your paper towels? I bought my latest batch and opened one recently and the quality and texture is totally different. No more soft fluffy paper towel I have loved forever. It’s was like some generic knockoff! So disappointed why did you change your formula AND charge more for it?!

I bought Bounty Select-A-Size Triple Rolls Paper Towels,

White, 12 ct.

Item: 265249 | Model: [protected]

In Taunton MA BJ’s on September 1st

Extremely disappointed they are not the same paper towels I have loved to purchase.

Desired outcome: Change the paper towels back and give me a refund for the money I just wasted.

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7:30 am EDT
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Bounty Towels Bounty Paper towels

Bounty has completely changed the paper towels textured, pattern, feel, ply, ability to rip at the perforation- the new ones are horrible. And way less effective. Yet the price was higher. Heads up, these are not the same. I pulled out a roll from my old rolls and a new role that I just bought and they are completely different. They are rough and don’t dry spills - they just feel terrible, and don’t work as well. The plys separate by themselves and so it looks awful on the roll and they tear all over but not on the perforation. Horrible.

My photos show the difference the old ones are on the left the new on the right - does not even look the same they look cheap and trashy.

Desired outcome: Refund and explanation as to why the changes were not marked on the packaging

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Update by Blacksheeparts
Aug 24, 2022 7:32 am EDT

Here are pics of the change

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MDMarin
Boston, US
Feb 10, 2023 6:54 am EST

I have been buying Bounty for many years and have also noticed the difference. I will be shopping around to find a replacement. It feels like a cheap quality brand.

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Ames666
Middleborough, US
Sep 03, 2022 11:54 pm EDT
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Yes! Just opened a roll I got a few weeks ago and the difference is CRAZY! So rough and not thick like Bounty always was. So sad. Now I guess I need to venture out to try different brands. Disappointing.

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11:11 pm EDT
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Bounty Towels Bounty packaging claims

Bounty paper towels sold in non-Costco stores claim that there are more rolls in the package than are actually in it. Example: 8 rolls = 20. Twenty what? I count eight rolls in the package. Costco packaging does not say that. Just 12 rolls without claim that this equals some higher quantity of "regular" rolls, whatever those are. Apparently Costco won't let Bounty/P&G fake the quantity like that.

That said, Kirkland Signature towels are just as good, if not better, and contain more sheets per roll. Even when Bounty is on sale at Costco (frequently), Kirkland Signature is still a better deal.

Desired outcome: Please do not indicate there are more rolls in the package than are actually in it.

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Ames666
Middleborough, US
Sep 03, 2022 11:53 pm EDT
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Check the ft each rolls contains the same amount of square feet that 20 rolls would have. So if each “normal” roll had 50 ft it would be 125 ft in a triple roll instead of 20 rolls 50 feet long you get 8 125 feet long.

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5:34 pm EDT

Bounty Towels Bounty Papertowels

6/25/2022 -- I purchase and have been using Bounty Papertowels faithfully for years, but for the past year or so I, too, have noticed a significant decline in quality. They're less absorbent, thinner and flimsy. It takes twice the number of towels to do what Bounty would do a year or more ago. They've lowered the quality. It's noticeable. I'll start shopping around for a more-absorbent towel when the Bounty runs out. I always buy in bulk.

Desired outcome: Return to the quality towels you used to produce.

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Jeannievw
Tampa, US
Apr 09, 2023 4:07 pm EDT

They are terrible now! They were always the best, and now they don’t absorb very little, and that is only if you wait for 30 seconds! Having a puppy has proven just how bad they really are now. I’m sure like other companies they are cutting costs while charging us more.

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9:09 pm EDT
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Bounty Towels bounty Select A Size

The LCP we bought obviously had a bad perf knife. We're on about the 3rd roll and the towel rips about 3" from the end of the roll. I have attached 6 pictures.

This is unacceptable for the price we pay for Bounty Paper Towel. Purchased at Woodmans, Green Bay, WI.

We have been buying Bounty for over 30 years.

Ken Pier

1510 Beech Tree Dr

Green Bay, WI. 54304

Desired outcome: Coupon for Bounty.

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12:48 pm EDT

Bounty Towels "New" perforations don't work--- waste paper

THE NEW BOUNTY TOWELS ARE A GIANT RIP-OFF! ACTUALLY, A GIANT NON-RIPOFF. Bount came up with a "new, improved" roll that is supposed to let you tear smaller towels if you want. NONE OF THE PERFORATIONS WORK... so you end up just ripping towels into useless small pieces. SAVE YOUR MONEY. Buy the generic brands instead.

Desired outcome: Improve the perforations between individual towels to prevent this waste! You obviously did this to increase the use of paper, but we're not buyin' it.

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4:47 pm EDT

Bounty Towels Bounty paper towels

The new paper towel formula is not worth the price. I will be switching to generics, which are now far superior to the product that you have came up with. The are rough, non absorbent, and will definitely ruin eye glasses. I have used the original bounty for over 30 years to clean my glasses, which by the way are Nikon lenses. Now I have nothing but a bunch of scratches on my lenses that have rendered them useless. I would not whipe my butt with this new product. I will definitely be voicing my concerns and review on each and every social media platform. Goodbye and good riddance from a former life long customer.

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Zhappy
, US
Aug 10, 2022 10:45 pm EDT

I agree. Ruined my eye glasses also. They aren’t even close to the same product I’ve been loyal to for decades. The texture is awful. I too will be looking for another brand.

Why the change? Problems with suppliers they use? It’s a completely different product hidden behind the same packaging, with the consumer being tricked into purchasing something else entirely.

This company can no longer be trusted.

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8:07 am EDT

Bounty Towels paper towels

I bought Bounty paper towels in the 8 pack on May 7, 2022 at Harris Teeter in Harrisburg NC. I usually stick to the cheapest paper towels but theses were on sale for $12.99 and I though name brand that cheap let's pick them up, now I know why they were that cheap. Because every time we rip off a sheet of the roll there are particles of the paper towels that gets every where. Sort of defeats the purpose of a paper towel when you have to use one to clean up the mess left behind by them.

Desired outcome: refund

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Patti Q
St Louis, US
May 15, 2022 10:31 am EDT

I just purchased BOUNTY 2=5 rolls and I am completely DISSATISFIED! I have been purchasing these paper towels for over a decade and they are now MUCH smaller, they fall apart and the price is more than other brands.

What happened to Bounty?

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11:07 am EDT
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Bounty Towels Bounty Select a size paper towels

I've been a brand loyal Bounty customer for years but I'm ready to change brands for all the reasons other reviewers have given. The quality has gone downhill dramatically and the perforations are so poor you can't truly select a size because they don't tear properly. It's disappointing to rely on a trusted brand only to find the quality is no longer there.

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1:15 pm EDT
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Bounty Towels The quality of the napkins

I noticed the last time I bought bounty napkins that the texture has changed. They are not soft and not as absorbent. I am very disappointed. I pay more for them for those 2 reasons. Bounty has always in my opinion been superior to all other brands. Now they are the same and I will not buy them anymore.

Desired outcome: go back to the original

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1:32 pm EDT

Bounty Towels Paper towels

Ever since the pandemic and paper towels were in a shortage, the quality of your products has been awful. The texture is different. And the worst part is, the rolls unroll. Anything can make them unroll. A door closing too loudly. Taking a towel, turn your back, the entire roll had emptied onto the floor. They are not the quality product Bounty used to be. There are certain brand names i rely on

Bounty used to be one of these. Not anymore.

Desired outcome: Refund for the past two years

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Rachele R
, US
Mar 31, 2023 11:26 pm EDT
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For the past 2 years?😂You continued to buy the product for 2 years, knowing it’s quality had downgraded. You can’t ask for a refund for that. Don’t be ridiculous! That’s like going grocery shopping, cooking& eating the food and then saying you want a refund😂😂Grow up! The quality has definitely downgraded but I just stopped buying them, which is what you should do.

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11:27 am EST

Bounty Towels Bounty Paper Towels Select a Size

3/3/22

Purchased at Sam Club on 2/27/22

I am a loyal customer of 20 years. I am so disappointed and dissatisfied with the poor quality of this brand.

The brand has betrayed its loyal consumers with replacing the high quality absorbing paper towels with a cheaper product this is hard sand rough paper towels and they want more money for this cheaper hard still paper towels.

Bounty Manufacturers owe us consumers a refund for their own version of a Fake Bounty Paper Towels.

A very disappointed, dissatisfied and robbed customers. I have always spoken highly of Bounty Paper Towels, not now!

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10:21 pm EST

Bounty Towels Bounty Paper Towels

The paper towels I purchased from Costco just recently have been omitting a terrible off putting odor when they get used with any moisture. It seems fine when they come out of the plastic wrap and when I hold them up to my nose when they are dry, but as soon as I use them for cleaning or wiping up a simple spill the towel omits an old towel scent that is very off putting. Even plain water makes these towels just aweful to use. I feel like they are filled with bacteria the way they smell. It’s not a chemical scent… it’s very similar to the scent that is similar to a wet towel that hasn’t dried under the right conditions. I sincerely wish to be able to use your product, but this surely isn’t working for the general use it was intended for. I use them to dry my hand… clean my kitchen surfaces, and sometimes I reach for them to hold my food. I can’t with these towels.

Desired outcome: A solution to this problem so that I can use my paper towels as they are intended for.

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KrisSTL
St. Louis, US
Mar 25, 2023 10:49 am EDT
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Yes! I noticed this, too! It started happening when they changed the formula that has resulted in a vastly inferior product to what it once was. I can only recommend switching to Brawny as they seem to be the only quality brand left. For now, at least.

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R
9:24 am EST

Bounty Towels paper towel non useable

Bounty paper towels use to be the go to towel for many reasons... What ever you did to change them needs to stop NOW. Everyone is getting sick from the smell from them. Can't use around any food like we use to. Can't dry hands or anything we use them for... They at times smell like wet dog, popcorn, dirty feet, dirty personal care... They make us puke and we refuse to buy any more unless you review what has been added or removed from the clean fresh smell of NOTHING...Do not add perfumes like rose water or any perfumes at all.. Many of us are allergic to offensive odors like perfumes... Thank you for listening and I sure hope you are doing just that... Cant use your paper towel product anymore. puke, yuck.

Desired outcome: very very soon, change how you make paper towels.. be it removing the NEW ingredient someone decided was nice.... or what ever..

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10:20 pm EST

Bounty Towels Bounty paper towels

I have psoriasis, I bought a 12 roll bag and it feels like cardboard on my skin. I will never buy these towels again I don’t think I’ll be the only one not buying it.

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10:42 am EST

Bounty Towels Paper towels

We use Bounty Advanced paper towels (107 2-ply sheets) per roll from Costco in Menomonee Falls, WI.

In the past month (January 2022), we've found at least 3 rolls that just fall apart - the sheets are not attached to each other and so fall off of our paper towel holder. We had similar, defective paper towel rolls from Bounty last fall too. Totally unacceptable.

Please respond to [protected]@fireflygardendesign.com

Thank you

Desired outcome: Please send us some coupons so we can try again

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5:05 pm EST

Bounty Towels Bounty Select a Size Paper Towels

I have used these towels from the get go. However this last case I bought at Sam's Club will not tear at the perforations. I get a string of towels six feet long or end up pulling the entire roll off my holder. Is it possible there could be a manufacturing problem?

Thank you for listening.

Nancy Clemens
1581 Spencer Lane
Yuba City, CA 95993

[protected]@att.net

Desired outcome: Towels that tear apart correctly.

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Update by Acesnoopy
Jan 22, 2022 5:06 pm EST

Towels won’t separate at perforations.

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10:49 pm EST

Bounty Towels Paper towels

You say they are the quicker picker upper half a roll later im not happy sorry

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11:37 am EST

Bounty Towels Bounty Towels

In this particular batch, the towels did not separate at the perforated seams. It would appear this was an error in manufacturing. So for example, when you went to rip off a towel, rather than separating at the seams, it would have a random rip in the middle. So rather than getting a square paper towel, every time i would have a randomly ripped towel of different sizes and shapes.

See pictures below for example. One of the pictures includes the bar code information as well. This was purchased as a case of towels at a BJs in Massachusetts, and I would like a refund. They were purchased within the last 1-3 months.

Desired outcome: I used 4 towels from the case i purchased and all have the same problem. Would be nice to get a refund since the product was/is defective.

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