Boston Market Corporationmanagement at woodbridge #646

D Nov 11, 2018
This review was posted by
a verified customer
Verified customer

At drive-thru on November 10, 2018; ordering kids meal and asked for apples as side. Informed by cashier that apples not available. The Opening Manager interjected on headset to ask if sign was outside. I told her no and wouldn't have asked if there was notice of sign. Opening manager proceeded to interject & interrupt my ordering by repeating, "Wow", several times. Next, adamant to inform that she was a manager and was just asking a question. I reiterated enough with the nonsense and wanted to place my order. Manager interrupted the cashier again stating to have some respect. This manager doesn't understand that respect is given when earned and just because you're management doesn't mean entitlement. Things escalated, screaming ensued, cursory words exchange and informed that I would not be serviced. This situation could have been avoided if opening manager had done her due diligence and checked the outside menu board to update any changes. No reason to ask a customer about a sign in the middle of ordering; simply apologize for the inconvenience and follow on with service. Absolute deplorable and disgusting behavior should be addressed and she should be terminated.

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