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Boot Barn Customer Service Phone, Email, Contacts

Boot Barn
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www.bootbarn.com

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4.3 13 Reviews 27 Complaints
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Boot Barn Complaints 27

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R
3:52 am EST

Boot Barn don't use this website

Don't use them if you don't want to be poorly treated.
I purchased shoes, paid for an expedited shipping and was immediately charged. A couple of days later I found out that the shos I ordered were unavailable and nobody knew when exactly they would be in stock. The representative I talked to laughed at me and said that it's kind of silly to be frustrated because of it. Oh really? You took my money for something you don't even have, stupid [censored]s!

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11:33 am EDT
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Boot Barn incredibly difficult ordering process

I don't have time to sit on hold and talk to someone for the 3rd time on this issue so I decided to email them. I ordered a sweater, it was cancelled on their end with no reason, I called and reordered, the wrong item was sent, I had a $30 coupon (due to boots I purchased in the summer) was charged the correct amount of $15.26 on 10/5. Now I see 2 pending charges of $33.29 on 10/16 and $41.97 on 10/22 which I shouldn't be charged ANYTHING - I haven't even received the correct item yet and the wrong item has been returned. I don't even want the sweater anymore, just give me money back and stop charging me!

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8:39 pm EDT

Boot Barn poor customer service

Treated very poorly. Manager at the Ocala, Florida Boot Barn has zero customer service skills in my opinion. What an attitude.

I found the employees to be friendly and helpful. The manager showed up, and immediately it was a [censor]-fest. Wasted an hour trying things on. Abandoned my potential purchase due to her poor people skills. I'll shop elsewhere.

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11:10 am EST
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Boot Barn customer service

I placed an order on-line December 7th, order still hadn't shipped by the 12th! I called to inquire, I was told that my order was shipping that day and I would receive an email confirmation. 5 pm came and still no email. I called again and was told it hadn't shipped and it would take 5-8 days to process the order. I then asked if I could upgrade my shipping and was told no changes could be made! My package didn't ship until the 14th, it is now the 19th and I still don't have it! These items are Christmas gifts that still need to be wrapped ( not an option)and shipped out of state, needless to say I will never order online from this company ( who recently bought Sheplers) and the kids won't get their presents before Christmas!
Terrible Customer service!

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5:38 pm EDT
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Boot Barn return

I ordered my husband a pair of boots for Valentine's Day online. I noticed the order never went thru so I called. They said the order didn't show in their system so they had me place a second order. I received both orders. The boots didn't fit so I sent one back for an exchanged and was promised a call tag to send back the second pair since it was their error. 2 months later calling them repeatedly I finally today got a label by speaking with a supervisor. She said that they didn't have my email correct even though I have confirmed my email with many reps prior to her. I asked if they had a discount or anything for my troubles and as a slap in the face offered me a 10% coupon off my next order. NO THANK YOU! I will NEVER recommend Boot Barn to anyone ever again and am seeing if I can file a formal complaint with the better business bureau.

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S
4:52 am EST

Boot Barn Seller fooled me and hasn't sent my order

The website www.bootbarn.com is total rip off and their shoes are awful. I ordered a pair of boots, paid for them and waited for confirmation email or the tracking number. The seller never sent the shoes, so I sent several emails and asked about the status of my order. Later I found out that he charged my card twice. I sent more emails, but no answer from them. I fed up with their silence. So I wanted to open a case against this seller, please leave comments if you haven't received your purchase.

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Boot Barn
Irvine, US
Feb 18, 2015 3:17 pm EST
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Hi sandra28,

We apologize for just coming across this review and for your experience with our customer service. We would be more than happy to help you out with your order or any questions you have. Please email us at socialmedia@bootbarn.com with your order number, first and last name and phone number in order for us to help you.

Thanks,
Boot Barn

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4:16 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered from Bootbarn.com & complained to the online delivery headquarters in Laguna Beach, Ca. That the UPS 3 day shipping that i was charged for, came in 8 days instead! This was a major cost, as the jacket i was buying cost 119.00 & total cost came to 157.00! When i contacted bootbarn delivery headquarters in Laguna Beach, i only received a short ...

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About Boot Barn

Screenshot Boot Barn
Boot Barn is a leading retailer of western and work-related footwear, apparel, and accessories. The company was founded in 1978 and has since grown to become one of the largest western wear retailers in the United States. With over 250 stores across the country and a robust online presence, Boot Barn offers a wide selection of high-quality products for cowboys, cowgirls, and anyone who loves the western lifestyle.

At Boot Barn, customers can find everything from cowboy boots and hats to jeans, shirts, and jackets. The company also offers a range of workwear, including steel-toed boots, flame-resistant clothing, and other safety gear. In addition to clothing and footwear, Boot Barn carries a variety of accessories, such as belts, wallets, and jewelry.

One of the things that sets Boot Barn apart from other western wear retailers is the company's commitment to customer service. The company's knowledgeable staff is always ready to help customers find the perfect pair of boots or the right piece of clothing for any occasion. Whether customers are shopping in-store or online, they can expect to receive top-notch service and support from the Boot Barn team.

Another key feature of Boot Barn is the company's dedication to quality. The company works with some of the top brands in the western wear industry, including Ariat, Wrangler, and Justin Boots, to ensure that customers are getting the best possible products. Whether customers are looking for durable work boots or stylish western wear, they can trust that Boot Barn has carefully curated a selection of high-quality products that will meet their needs.

Overall, Boot Barn is a trusted and reliable retailer that offers a wide range of western wear products for customers of all ages and styles. With a commitment to customer service and quality, the company has become a go-to destination for anyone who loves the western lifestyle.
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Overview of Boot Barn complaint handling

Boot Barn reviews first appeared on Complaints Board on Jan 5, 2012. The latest review Mixed Experiences, Proceed with Caution was posted on Mar 7, 2024. Boot Barn has an average consumer rating of 1 stars from 205 reviews. Boot Barn has resolved 0 complaints.
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  1. Boot Barn Contacts

  2. Boot Barn phone numbers
    +1 (888) 440-2668
    +1 (888) 440-2668
    Click up if you have successfully reached Boot Barn by calling +1 (888) 440-2668 phone number 0 0 users reported that they have successfully reached Boot Barn by calling +1 (888) 440-2668 phone number Click down if you have unsuccessfully reached Boot Barn by calling +1 (888) 440-2668 phone number 0 0 users reported that they have UNsuccessfully reached Boot Barn by calling +1 (888) 440-2668 phone number
    Phone Support
  3. Boot Barn address
    15776 Laguna Canyon Rd, Irvine, California, 92618, United States
  4. Boot Barn social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Boot Barn Category
Boot Barn is ranked 11 among 262 companies in the Clothing and Accessories category

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