Boost Mobile
Reviews and Complaints

I have consistently been a Boost customer for over 10 years now, I took the first phone with me to Iraq back when they had the government approved push to talk $40 phone. Didn't get to use much but that phone went through it all. Never an issue! Fast forward to now, I have the LG Stylus and only pay 30 dollars a month for unlimited text, calls internet, downloads and anything else I can find. With Sprint taking over I have seen no changes yet and I am hoping this doesn't turn into anything, maybe Sprint can learn how to keep customers from the Boost people.

I recently was "FORCED" to get a new phone - which I am not happy about. That said, I went to the store at 35th Ave & Greenway Rd., Phx, AZ.

I have to tell you ALL that I was taken care of by the most KIND, PLEASANT HELPFUL young lady "Vicky" and she took care of everything, with kindness and patience. She should be running the freakin company. I could go on and on - but she was so very kind - words cannot express how impressed I was with this young girl. Took care of my contacts, photos, etc. and would not let me leave until EVERYTHING was absolutely correct. If you are looking for a Boost Mobile Store to go to - This is the one - and it is only because of Vicky!

I have been a customer of boost Mobile when it was Ntelos. I have always had really good customer service. I want to recognize a employee of boost Mobile at 969 Dunbar Village Plaza in Dunbar West Virginia. The employee's name is Joshua Davis. Boost has a program where you can get a discounted rate on your phone bill. I had went and spoke to another employee who had supposedly signed me up for that but did not do it correctly. When I went back to see what had happened Joshua Davis helped me and he was awesome. He stayed on top of the problem until it was solved he made several different phone calls to different places to get me help after about an hour he finally got everything corrected. I had to go back once again because I myself had pushed a wrong button on my phone and it was not working so when I went back Joshua was there once again he stayed right on top of it and fixed it. He is truly awesome he is now my main boost Customer Service go to person

Don't even drive within a mile of boost mobile I'm 58 years old and love never even written a review. If the phone works it so so, if your phone it's self is defective forget it. They have by far the worst customer service that lve ever seen and I've had bad service from others but they are beyond bad. I'm pretty sure they do it by design lm not going to tell you.my experience only to say it was new out if the box, 3 days old, and they still would give me a new one cuz l tried 5 different phone numbers and the all said no they told me to call the manufacturer It only costs $300.00 it wasn't a 1000 dollar I phone I guess l could under stand that. If you buy a brand new $50.000 car even they will give you a 30 day warranty and give you a new one no questions asks. Don't go to any one connected with this company. T mobile or any one l hope the executives read these reviews cuz if they don't the won't be in business much longer. And it they are reading them they can all eat a bag of $#*!s. Have a nice day

Boost said their new 5G network with t-mobile will not work on my samsung s10e and for some reason they are not able to unlock it. 14 months later I requested my current to be unlocked from march 9 2023 to now April 8 2023. Each rep would have a different story. It got excalated to their matter specialist depth 4 times. Each time wait 48 to 72 hrs with no progress. The other 4 times never happened (never got excalated). One day one would say, oh your phone is totally unlocked on our end. The next day, oh its still locked and we're really really really sorry. The last one said call samsung and have them unlock it. I called and samsung can't unlock it because it's locked to boost network. Samsung says boost dont want to unlock it because they will lose customers so they lie to their customers. I don't recommend boostmobile to anyone for dishonesty and lies and also scamming their customers. Everyone need to take their business money to any other carrier other than boostmobile. This my last month with this dishonest rip off company.

For those out there like me, I delayed the purchase of a cellphone for as long as I could. I wanted to keep out of an expensive contract, hefty monthly bills, and have plenty of calling options. When I first saw a commercial for Boostmobile, I was skeptical. So I waited (and waited)to see if the company would go under. It didn't. So, I searched for the right phone. I had to have unlimited everything: calls, text, media mail and data but not at an insane price. Being able to eat too is necessary. That's where Boost comes in. No contract phones AND unlimited plans with SHRINKAGE. So my once monthly bill of fifty dollars will be shrunk to thirty-five in five dollar increments. I have already hit some of those shrinkage milestones, and I have yet to have even ONE dropped call. Coverage across the US is vast, which I need because I travel frequently. And since I waited, my phone, which was listed as an eighty dollar phone, only costed me forty! I love Boost mobile and would recommend them to anyone in need of a new, no b. S., less-costly cell provider.

I signed up for boost mobile service reluctantly, intending to get mint mobile. However, I urgently needed a sim card and the only one available at best buy was for boost mobile. I have been very pleasantly surprised with their service. It is surprisingly fast for an MVNO, with speeds reaching over 600mbps, and has been quite reliable. During the 3 months I have been using their service, I have had only two minor connection issues, both of which resolved themselves within 2 hours. Additionally, their customer support (through the live chat on the website) has been great. When I found out I am going to have to switch to t-mobile because of travel (boost mobile does not offer international roaming except to mexico), they refunded my advance payment for the next 3 months once I was able to get a live agent. Additionally, when I needed my port pin and account number to port my number, I was able to get those in less than 15 minutes, even though it was a Sunday.
All in all, I have been surprisingly impressed with boost mobile. Additionally, since their cell plans are very affordable (I was paying 30 dollars a month for unlimited with 12gb of hotspot) I would highly recommend their service.

Rule #1: DO BE NICE TO THE CSR! I've been with Boost for a loooooong time. Other providers started offering twice as much data for less money. I called Boost the first time and followed all the prompts to FINALLY get to a CSR and the gal put me on mute then sent me to CLAIMS when I was calling to adjust my plan. That was unskilled professionalism. I hung up and dialed back, pressing the heck outta "0" and I got an AAWESOME CSR named Lorenzo, who actually cared about my call! He reviewed my account (which was past due by one day, and service was already restricted), told me that he saw how long I had been with Boost Mobile and asked me to wait for him to check some options. I got that far with the first CSR, so I was hopeful but not expectant. Lorenzo came back with a deal better than I contacted them for and I WILL remain a Boost Mobile customer.

Remember- always be nice to your CSR- they're just a person trying to pay their rent, too. And always be hopeful. Each person's account is unique and there are different options for each caller. I used to be an inbound CSR for nearly every American (and many Canadian) businesses. It did give me the "warm fuzzies" to say goodbye to someone I'd helped and related to- we are all people. :)

I been a customer 20 years plus. The customer service and loyalty appreciation can't be beat. Upgrades every 4 months are unbeatable. Boost mobile is great and its because of the agents of the company well representing and make boost overall easily on a level on its own. The representative helping me at 7 pm even though she was already supposed to be off helped me get what I needed and was patient even though I had to call the bank even using her personal number for a way to let me be capable of verifying my card to make the purchase. If it wasn't for her professionalism and ability to cater to someone who needed help but was too late and she made sure she went above and beyond to remind me that boost never fails and customers are always leaving and deep down know they will return because such great service is just routine compared to any other phone company
I left my old phone because I was in a rush so I will return to get it tomorrow and I hope the representative helping me is there so I can thank her for proving I'm never wrong thinking that I'll be with boost for life. I was at 1627 mermaid at 7pm on august 27. I hope my that employee gets recognized for her excellent representation of a prototypical sales representative I'd want to market my product
I spent double and because of the informative comparison of the choices and the representative explained what deals are available and how to earn future perks. 10/5 stars is a understatement, unquestionably going above and beyond should be never overlooked but I took my time to review because not saying anything is a crime for someone you know is off work but never ever said anything until I noticed she was leaving after I had no more concerns or needs.

A customer of Boost Mobile gave them an incorrect email address that happens to be mine. After several attempts to call Boost mobile, they refuse to remove my email address from the account, telling me only the account holder can do that. They are one of many web companies that don't do an email verification step when creating accounts for new users of their service.

Because of this, Their customer is not getting any of their emails from Boost Mobile about their service and account. I am!

I do not live in the US.

Via the Boost website I applied for an eSIM. I paid and was told that, to activate it, I should call the Call Boost.com activation line (833 502-6678) and quote my order number. On arrival in SFO I called the number and was told that I would get a text message on my new Boost number to verify my identity. Of course, I could not receive the number because the SIM was not yet active.

I was transferred to the verification department who, tried the SMS route. Since that didn't work they said that they could verify my identity by asking me some questions based on my credit history. I explained that, since I did not have a US social security number, I had no credit history. They said that I could come into one of your offices with photo ID to confirm my identity. I explained that that would not work for me since I needed to leave to a small town in California.

In short, there was no way for me to activate the card. I ended up buying a SIM card from a booth at the airport.

I later called customer support to request a refund of the fee I'd paid for the SIM. They could not give it to me since they could not verify my identity! The support agent that I spoke with agreed that the best way for me to get the money back would be to dispute the charge with my credit card company, which I did.

On March 7 I was charged a further $26.70 for the card I could not use. Now back home I started a chat with an agent who... wanted to send me an SMS to verify my identity! There then followed a call to your verification department and the same fruitless procedure I'd gone through while in the US. There was no way to refund my charges or to close my account due to the vicious circle of being unable to verify my identity. In the end, your agent advised me to:

1) Turn off auto-pay.
2) Dispute the charge with my credit card company.
3) Then the account would automatically be closed when my next payment was not made.

This seems like a very round-about way of doing things, to say the least.

I cannot be the only would-be customer from overseas who has run into this catch 22. If you have found it tedious to read my account of this process, imagine what it was like to endure it! It makes it effectively impossible for a non-US resident to use the Boost service, but there is no way to discover that unless one goes through this lengthy and frustrating process.

If I can make a concrete proposal, Boost should either:

1) Institute a verification process that is viable for non-US residents (perhaps via email), or
2) Make it clear in your application process that the service is meant for US residents only.

I would welcome any comments you might have regarding this message.

BTW I initially sent this message to [protected]@boost.com.au, an email address I received from one of your account specialists! It is for a separate company in Australia(!) that has no connection to Boost USA.

I cannot send or receive texts or calls. i called customer service and i was hung up on then left on line for over n hour after calling back! service is below standards and payment is outrageous esp as long as i have been with them. to put it bluntly...shame on ur company and how long term customers are treated! going with another provider that dosent waist my time n money. i lost money waiting on ur so called customer service

In December 2024, I responded to a promotion of a year's free service with purchase of a new cell phone and a 2nd line at 50% for the first year. I purchased a new iPhone 16 Pro Max that qualified me for the years free service. Attempting to add a 2nd line (bringing an existing phone) was not so simple. The online system they offer would allow me to add the second line but would not show the 50% annual discount. I called and spoke with customer service for assistance. They tried to assure me that once the order was placed, the system would show the correct promotional rate. It didn't, which prompted another call for help. I was then told the billing would indicate the correct rate. It doesn't! Several hours and escalating through 3 representatives, I was given the following information:
1. The 2 lines were not purchased at the same time. They were but due to their system it would not allow me to add both lines on the same order.
2. The promotion only applied to prepaid accounts and my account was a postpaid account. This is not what was advertised and was confirmed to be in error by another representative.
3. The 2 lines weren't activated at the same time. This would have been impossible since the newly purchased phone was activated using an e-sim and the 2nd line required them sending me a sim card which was used to activate upon receipt.
4. I could not get 2 promotions with one purchase. Again, this is not advertised that way and the representatives that helped in the beginning never indicated that, in fact, just the opposite.
5. Finally, and the reason for my complaint, is the last supervisor I spoke with claims that they had done everything correctly and would not change the billing as I excepted them too. Then she promptly said she was closing the complaint and hung up the phone! Offensive customer service in my opinion.

Joined Boost 10/08/24. said i could pay 6 months ahead. Said i'd get new number.Called 17 days later to pay in advance, said cant do.I cancelled services. had 30 day trial. Said id get refund in 5 days. Called back next week.Said couldnt get refund back because didnt port over my number. Than said i didnt cancel until 47 days later. I said check my number ,you will see i only made 4 calls from boost and NONE were after the date i cancelled, 13 days b/4 my trial was up. Too many lies. All corp, numbers gived are fake, there ARE no corp. numbers. Numbers for corp. go to a call center, Whats that tell you?

My phone has had no service for 2 days have spent 5 hours yesterday with 6 different customer service people got charged each time for this service got no help still no working phone now again today still no service have to wait for 4 hours for people to answer the phone get charged another fee wait 4 hours speak to 10 people and still no service you are the worst company I have dealt with

This is the message I last sent to them via chat: "I was sent the wrong phone some 3 weeks ago when I tried to upgrade, when I received the phone it was the wrong phone, I tried for two weeks to have a return label sent to me but to no avail, then a representative in AZ told me they wouldn't issue a return label, that I must send it back at my expense and then submit a refund request for the shipping cost. Now I've called twice and both reps told me Boost would not refund the shipping cost. So, what are you going to do? If you don't refund the shipping cost and cost of the phone, I'm going to the Public Service Commission in the state of Alabama." The last rep said they refunded the phone cost, $10.99, I'll have to check, but they absolutely refuse to pay shipping costs for returning a phone THEY mistakenly sent to me. It's the principle of the thing, the AZ rep flagrantly lied to me, then the reps all lie, they hang up or disconnect, they cannot speak English to a level where I can halfway understand them, and this is not hyperbole, it's true!

I am trying to buy aSamsung Galaxy A25 5G from boost mobile. i was sent today Setp that phone is $99.99. they are charging me $299.99. what gives since I have not even received the phone yet ! Phillip a resolution manager at boost said they can not refund or take the money off the phone I purchase but not received. they have no control over their warehouse ? $25/mo.

Unlimited Talk, Text & Data

No Contract Required

$25/mo. Forever.

Buy Now, Pay Later Available

30GB of Premium Data

My device was stolen so I called boost to report the stolen device. Boost mobile failed to suspend the stolen phone for some reason and the theif is using the stolen device. A replacement device was only $9.99 but I was charged $86 at the store. To date my plan was changed by store employee without my permission. I never authorized any changes to my account and boost mobile refuses to fix the issue. I have paid in excess of $140 n one month and still have no data. Boost mobile refuses to use my oveages for data so I want a refund so I can go to another provider!

We took our UK mobiles on holiday to Florida &, when we couldn't connect to a US network, we purchased a Samsung A15 IEMI: [protected] on 12th May 2024 for $122.44 & a rolling contract $10.00 from a BOOST outlet @12285 Collier Blvd, Naples 34116 with mobile number [protected]. Although we'd provided our email address as [protected]@gmail.com, we received no copies by email of our contract or T&Cs with BOOST. On our return to the UK, we called BOOST on 10th June 2024 to cancel our contract as we couldn't access a network in the UK with BOOST. The contract was cancelled but we received no confirmation by email. On 24th June 2024, we transferred our O2 SIM card to the Samsung A15, but there was a lock on the network. We called BOOST for an unlock code, but Stormy advised that this code wouldn't be available until May 2025. Ticket No: 4727644 for this call. We paid in full up front for the Samsung handset & our BOOST contract is cancelled, so we don't understand why we now have to wait 12 months for the lock on the network to be released so that we can use our Samsung A15.

This is the second time I’ve had to fill this out because I kicked off. When I first activated my phone, I said it multiple times that the only network I can receive in my real area is AT&T network, which is a known fact & your system needs to looked into if it’s saying I’m able to receive service under T-mobile network. I’ve lived here over 15 years now & when I moved in I actually had boost mobile but I didn’t have any service and I would have to stand in the middle of my street to make a call which was a extremely bad connection so I then decided to switch to a different company & I just got a home phone then because I worked from home & our small town everybody knows what network works & what doesn’t & when I have friends over & they have t-mobile network there phone doesn’t work at my house at all so that another reason I know it doesn’t work & so I was very clear I needed to be under AT&T network I said it multiple times & I also said I have xs max so I’m able to use a eSIM (in which it should be a piece of cake to be able to activate AT&T network w/a eSIM I mean you are a cellular phone company right)but anyway I need to get my phone activated right away & if for some reason i couldn’t that I need to call a different cellular company that can help me because first of all my mom was in the hospital & she wasn’t doing very well & we thought we might loose her & that the following morning I had to be somewhere important or I’ll loose my $200 dollars & that can’t be refunded & I needed a working phone & I need to be able to use my maps for Bluetooth directions because I don’t have anyway of getting directions because I didn’t have Wi-Fi at that time plus I needed activation in case the hospital calls & so then the rep then tells me that there “not allowed”to tell me what network I’ll be under which is not true because like me I’m in a rural area & where I’m located I know that I can only use AT&T network so I then asked to speak with a supervisor because she obviously didn’t know what she was doing & I needed to make sure I could get AT&T Net & so I was given a eSIM & something happened I can’t remember exactly but I literally had paid for a plan & something went wrong so then they had to refund me in which I then had to wait several days for my money & then I had to provide another email & start another account & pay again but after doing what they said that all I should have to do is just hang up with them & restart my phone that my phone should then work well it didn’t work so I had to call back several times and I was disconnected on several times & I called sometime before 2pm to activate my phone & before I knew it was after 8pm & so I was then transferred over to your tech rep & I explained him that I’ve been on the phone since before 2pm & I haven’t had dinner yet because I’m been on the phone w/y’all all day & that I was tired and I had a extremely long drive & day tomorrow & he went over a few questions & then asked me if there’s a different phone he could call me on & so I had to borrow a neighbors phone & he then put me on hold & acted as he was gonna call me so we could troubleshoot my phone & so I’m still on hold waiting for him to call & it’s getting closer to 9pm at this point & im saying hello,hello he then gets back on the phone I go what’s going on why is it taking you so long to call me on the other phone & he never did say he just said he was gonna call now and so I waited & waited & then the phone was disconnected & I never did get that call from him to fix my phone & so I called back & y’all are now closed so I know exactly what that disrespectful rep did he literally kept me on hold until it was time for him to clock out & go home & he didn’t even care that I was a new customer or that I just paid for a service that doesn’t work he didn’t care about me as a human being & I even explained I’d been trying to get my phone activated since before 2pm & that it was really important that it gets activated & he still didn’t even care he literally put me on hold until he had to clock out & if he worked for me he would definitely be fired because that not how you treat any customer! And so after loosing my $200 because I didn’t have a working cellphone to use for the following morning I then made several calls the following day and was disconnected on every single call in which has happened to every single time I call. So after I’m being told I’m under AT&T network I thought it would be a easy fix especially since I had a eSIM and after several attempts later I’m told there gonna send me out a SIM card and I’m like why because it’s no different than a eSIM so I was completely confused and they said there was a error and so I wait for the sim to come & I was sent a T-mobile SIM card & I needed a black AT&T sim & so I’m still without service no bars no data & im using my neighbors Wi-Fi at the time to just make a call using a phone app and then the second bill was now due so I pay it & I attempted to call again & again just trying to get someone to help me activate my phone I had done several troubleshoots again & then I’m being told your network is being worked on & once it’s fixed I should just have to turn off my phone & then turn it back on and I should be good to go well that didn’t work and then I’m being told after all that Ive already been through that your system automatically picks the network that’s best for me in my area in which I know isn’t true at all because first of all I have no service at all & I know -T-mobile doesn’t work at all where I live it would show a tiny bar every once in a while for split second & then disappear and show zero bars/no data it doesn’t even show boost at the top of phone. So after several more attempts of calling & just being disconnected on I got real sick of being shuffled around & you would think if you’re a cellular phone company you shld be able to fix this situation on the first call & you would think as a new customer you would wanna do everything you can to make things right if you wanted to keep that person as a customer & not make me jump through hoops to get the network I need to be on & make me spend hours & hours on the phone just to be disconnected on & not one representative has called me back knowing all I’ve been through which is honestly mind blowing to say the least. So yesterday I’m once again trying to get my phone activated & I’m hoping I’ll get someone who knows there stuff so I can finally have a working phone & then I get a rep that I was on the phone with for many many hours he tells me that he will refund me for the last two months I’ve obviously paid for & haven’t been able to use I’m then thinking that’s great but I need to be able to port my number so then I’m being told that I need to then drive to a boost store & there isn’t one real close to me and my transmission recently started going out so I don’t have any transportation at this moment but he said if I go to mobile store and activate a new account in which I’ve got to pay out of pocket for he says once you’ve activated the new account under AT&T network to then call back & he will then refund me however I’m thinking this doesn’t sound right,he then tells me he will create my account so instead of refunding my debit card he’s now gonba credit my account and I’m like so I now have to find a way to get to the store because we don’t have public transportation where I live I then have to pay out of pocket to activate a new account and then call y’all back & then I’ll get the two months I’ve paid credited back to my account and I’m sorry I do not think that’s right especially after everything I’ve been through since day one & then guess what happens next I once again get “disconnected” on & so I call back and after being on phone with this representative he didn’t have one note on my account of anything he had offered to help my situation & I had a feeling that was gonna happen and that’s why I didn’t feel comfortable going to the store paying out of pocket for a new account & trusting I’ll get my refund and so I asked why can’t you refund my debit card so I can use that money towards the new account & he said because if he did it that way it wouldn’t be on the new account the money would be on the old account which would then be disconnected so at this point I’m thinking this is down right ridiculous and I’m now suppose to trust that will happen in which Thank God I didn’t do it because he didn’t leave any notes on my account regarding the hours of Communication we had and what he had promised me and the next rep/supervisor then tells me she can only refund me $10 bucks and at this time she says she wants to troubleshoot my phone so she has me reset my phone then we delete my eSIM and we’re going through this long troubleshoot & when I say long it was hours and my bill was once again due by 12:00 midnight or I loose my phone number and I even got my port number and account info because I was gonna try and switch phone companies but by the time I looked again at the clock it was after 8 pm and I’m like I didn’t realize what time it was and now everything is now closed & if I don’t once again pay my bill I’ll loose my phone number so I was getting extremely frustrated at this point so we continue to troubleshoot my phone and were waiting because it’s still showing activating and she’s still on the phone with me and then 930 rolls around and guess what I get disconnected so then I pay my bill last night before midnight still without service so now I’ve paid for 3 months of phone service and I still don’t have any service on my phone. So I’m hoping writing this will get someone to help me because I feel I’ve have been extremely patient but I do not feel I have been treated right at all & I do feel I need to be refunded and I need help getting a eSIM for AT&T network because if I’m unable to get AT&T network then you shouldn’t advertise both AT&T and T-mobile network & tell people they are on AT&T because basically I feel like if your a customer service you should be able to fix any kind of cellular service problem because I know other cellular companies would of had the problem fixed day one not 3 payments later and I’m still not getting anywhere or anyone to help me Address the situation.

I signed up for Boost Mobile in 2021 in Florida. In October of 2022 I Moved to Vincent. Alabama. On March 18th 2024 I ordered a Celero 5G+ 2024 from the Boost Mobile Website as I was due an Upgrade. Later that day I received an e-mail from Boost saying my order was processed and will be shipped to: _______New Port Richey, Fl. I Imediately called Boost and explained they were shipping to the wrong address, I was told by Boost CSR they can not change shipping addresses. Next Day UPS had package I called Boost again explained the entire situation and asked them to contact UPS to provide correct shipping address before they ship to complete strangers. The CSR for Boost instructed ME the customer to contact UPS ( As an Operations Manager I know this to be incorrect information as we do not have our customers contact our shippers we handle that since we ship the packages). So I went along with it for giggles and called UPS upon giving them the tracking number and stating I needed to change the address and I was the recipient UPS informed me they can not change shipping address for the Recipient the shipper needs to contact them to do that.

I called Boost again going to who they claimed was the Higest Level CSR Supervisor there was and basically he could do NOTHING, Could not change my address to correct address, could not contact UPS, Could not issue refund, could not ship me another phone to my correct address. Basically Boost entire CSR department from answering calls to Management and Supervisors are poorly trained and extremely restricted as to what they can do to assist a customer with problems.So finally UPS delivers my Celero to the Wrong Address in the Wrong State. I Contact UPS and the instructed me to file a claim. I filed a claim. Contacted Boost said OK, so the phone you shipped to the wrong address was delivered by UPS to the wrong address NOW can someone please ship me a phone to my correct address, No not until UPS Closes the claim. March 25th 2024, UPS Closes claims, states they retrieved the phone and they are sending phone back to Boost. I Contact Boost March 25th 2024 via Chat to no avail, Chat Supervisor no avail. Contacted Boost via phone finally got a Supervisor and she alleges if she sends me a phone it will ship to same address again as Boost uses the address the customer gave when opening their account. So it sounds like Boost Mobile Customers are Never supposed to buy a new home a move. Bottom Line I have no phone, No Refund, and the level of incompetent, Ill-Trained Reps is astonishing for such a large company. As a Customer and with a strong background in shipping and Operations Management I would like to offer Boost some assistance with Training and Have the IT department update the Boost App to allow Customers to change their own shipping addresses as well as Have IT department change the restrictions on Boost CSR's Computer systems so they may actually be able to assist customers properly and update addresses. I'm wondering how many phones Boost Loses a year due to the inability to change shipping addresses. I am contacting Corporate tomorrow. I wish Boost would simply Send me my Celero 5G + 2024 to my correct address in Vincent, Alabama.

Purchased a "deal" online. They said they wouldn't charge my card until I put the sim in my phone and activated it — that was a lie, they charged me right away. The very next day my account showed up as ACTIVATED on their website, but the SIM hadn't even shipped yet. They also issued a new phone number when they were supposed to be activating my current number. Called customer service — no help, and they refused to transfer me to a supervisor.

I finally get the SIM. The first step is to enter the ICC ID on the website. I did this repeatedly and kept getting that the number was not recognized. Called them the next day — again, they check the SIM, and tell me that the SIM doesn't work on their network. WHY WOULD THEY SHIP OUT SIMS THAT THEY KNOW DON'T WORK ON THEIR NETWORK? I told them to cancel my account and refund my money (as I had never activated the phone or used the service) and they refused to issue a refund. Told me I'd have to contact my bank. WORST experience ever with customer service. They could have had a new customer for life, but instead they choose to lie, ship out non-working products, and steal my money. I'll be posting this experience everywhere I can to discourage people from switching to Boost.

I wanna start with saying I do like their service, it's a great price and they don't price gouge. But sometimes things go wrong with mobile services, and every time anything has gone wrong, I've (very politely) reached out to Boost Customer Service to ask for a solution. Normally they'll start with something like "Okay, I am pulling up your account so that I can look for solutions to your problem that can be solved by my looking into your account, so I would just like to confirm that you need a solution to your problem with your account so that I can start looking for solutions and by pulling up your account I should be able to see the problem and look for the solution to the problem with your account to further the progress of finding solutions." Every sentence is just "filler" - I got stuck in a call like this with an agent for 40 minutes where he was just BS'ing and filling time. The issue was, I have two phones (one for me and one for my daughter) on a single plan, and I got a text message saying I had gone over on my data. I needed to know if it was my phone that went over, or my daughter's so we could adjust how she uses data. For 40 minutes I explained this again and again and each time the solution was to put me on hold, come back, and tell me that he was looking for a solution. I asked if he had my account pulled up and could simply check data usage - he wouldn't answer. Just kept saying things like, "I understand that you want to know which line used the data, and I understand that you would like a solution in knowing how the data was spent" And I kept saying No, I just want to know which phone went over for data usage. He kept putting me on hold. Would come back and say he was still looking into it. 40 minutes later he says "You can look in the app and see your data usage" I said I know this, but it doesn't show which line. It just shows all data as one line. He then said that I could use that to determine how much data was used. Right, I know that. I can see how much data was used. I needed to know, again, which phone used the data. I know when I was with Verizon they'd simply tell me in less than a minute. He said "There is data being used by both phones and the data from your daughters phone is part of your plan." At the end I asked, "You can't actually see my account data usage on your end, can you? Nowhere in my account is there a screen that shows data usage for both lines? It's not on a screen in front of you?" and he said, "No. But I am very happy to help you and I do understand that you would like a solution to..." and I said "Why couldn't you just tell me that 40 minutes ago?" I called again today with a new issue, but knew full well that Boost CS wasn't going to be able to help me but I had the time so I figured I'd try. My daughter's line is not receiving text messages today. Her messages are sending, but none are being received. I called and was transferred a few times, waiting to get to someone who would tell. Me that they can't help. Sure enough, the same issue as before. Just beating around the bush for 10 minutes saying that they are here to help in about 400 different ways. The same sentence repeated in different orders so it seems like they're having an actual conversation with the customer. The last person I was transferred to said "She would be happy to help me with the issue and will be solving my issue today and is here to help me find a solution to my problem." lol okay - so I give her my information and tell her "I told the last person I was speaking with that I do not have my daughter's phone on me to troubleshoot, and he said you would be able to see what the issue is and fix it anyway." The girl said, "I'm so sorry about that you've had problems with the service. I'll be happy to help you troubleshoot without the phone. Can you look at her phone and tell me..." and I said "I don't have her phone on me" and she said "Oh I'm so sorry that you don't have her phone on you (why would you be sorry about that?), i can help you troubleshoot this without the phone and we can find a solution to your problem. I'm going to give you some steps to take once you have her phone" I'm like "Since I don't have her phone on me, can you just email me the steps?" She says "No. We do not have access to emailing you" WTF lol okay. And I said "I can just tell you my email address now, or you can look at it if my account is pulled up on your screen, and simply write me the steps to use later when I do have my daughter's phone" and she started the long winded "I'm so sorry that we cannot email you but we can solve the problem of your issue if you have her phone on you and any further issues that we can solve we will solve so that you are happy with your service." So yeah. Never solved anything, just spoke in circles and nonsense sentences about how they were there to help people. I've never had a phone call that ended with "Oh, that's exactly what I needed!" but instead they will keep you on the line to tell you how much they love solving problems for hours if you let them lmao if they like it so much, you'd think they'd know how to solve one by now.

I paid my bill early due to low data; I was told that there is nothing that can be

done to assist me until the payment cycle is over. As I explained I have to work using my phone and I must have data usage to be able to do it. I then asked that he apply the amount I had paid to add data to my existing service so that I could use my data and he replied that he could not.

The Resolution Specialist told me that there was nothing to be done, he also told me that there was no one else that could help me and refused to give me any information for supervisors or the corporate office and how to enter a customer complaint. I have been a customer for years and I had always spoke highly of the service however, with this I will be forced to discontinue my service and find a more accommodating service provider.

I believe that customer service is valuable and that unbendable rules are an ridiculous expectation that all things can be resolved in the same manner.

Date: 2/22/2024

Time: approx: 8:15am

Delray Beach January 15 2024

On June 2022 I did order an Apple IPhone 11 from boostmobile.com in amount of $199.99 plus activation fees and taxes in total $248.49, which was paid with my Citibank Mastercard Debit Card .

At the time of ordering their web site wasn’t give the option to fill their order page for residential and shipping address so the only option was to put the residential address ( Hollywood Fl 33020) and have call the costumer service manager which I did ..

I did explain the situation also requested that to NOT DELIVER the package to residential address cause we don’t receive mail or delivery doing that we are traveling very often ..

Manager ensure me that will not doing so and follow my request and agree to deliver the package to the address I did provide to him for shipping as : 2512 North Federal Highway suite 101 Delray Beach Fl 33483 ..

The package never arrived, more than dozen time contact the Boostmobile costumer service manager but not positive result was outcome..

As I never get the package I did call costumer service again requesting to cancel my order and credit my $248.49 back in my my bank account .

As time passes I receive additional $50.00 service bill from Boostmobile , yer the money owe me tops a total of $298.49 , money that Boostmobile refuse to credit on my bank account no matter how many times I did requested it ..

I was turning to my Citibank for help but they credited $ 248.49 ( $ 50.00 bill was not ) , but after a few weeks they withdrew the credit back from my account claiming that UPS was delivered the package on the porch in Hollywood..

First we don’t have porch , the onli step to the enter door of the house is about 12 feet from the sidewalk where anyone pass by can graves it , especially that in the last year the property neighborhood become porch stilling crime hot spots ..

Boostmobile know where their device are , can have its location in no time but don’t do nothing about ..

Second the Boostmobile copy of delivery provided to Citibank Fraud Department isn’t accurate, don’t show my residential address..

I did the best I can to recover my money but I couldn’t do it ..

I didn’t have chance to handle this matter earlier as I did have heart inflammation and other illness Covid 19 Pfizer vaccine complications.

As a today date Boostmobile owe me total $298.49 and I ask you to help me ..

Thank you very much for your time ..

Sincerely Viorel Berar

July 31, 2023, I went to 5637 West Washington St., Indianapolis, Indiana.

I took the phone back on Aug. 3, 2023. I did not like it. They took the A23 Galaxy and then ran me out of the store, speaking in a different language. I tried to file a police report, but they gave me no receipt. Now, the FCC has been notified. The BBB can't help, and the FCC said I would get a call resolving this matter of $166.19. About me... I'm a 62-year-old man on disability. I get one check a month. I was easy pickings for them. They think they can do it again!

I will go higher up.

They told my bank that it was after 30 days, which is not true.

That is all the info I got from the bank.

It's been very ruff with trying to get someone in customers services to understand my husband and I were lied to us were told that we had the best service in our area, so we hooked up 1 I phone 15 and 1 I phone 15 plus we were told if we decided to cancel at any time there would be no problem. I wasn't able to connect phone due to my sickness. So, when we did try and connect, we had a terrible time our cell phone was dropping their calls. so, when we did connect after 2 days our service was horrible during and call talking to my sister it dropped call twice as it did my husband while on a business call, he was so unset. We called to disconnect our service. And was told. We could but had to pay for phones. That wasn't what was told to my husband and I when we connected with Boost. Infinite I called customer service. And while talking to customers serve it dropped my call more than once I had to keep calling back my husband and I are on social security, we were told we could return phones if we disconnect with Boost. I was so upset to be told we are having to keep the phones and pay for them please help us we don't have that kind of money and the phones were used 1day. [protected] [protected]@gmail.com please help us. Thank You Cathy Theriot

Your boost one app is a rip off. First of all it goes down from 3 to 7 days at a time when somethings wrong and then nothing is ever compensated for it. You guys have reduced the amount of videos from 20 to 5 a day. Meaning you can only make $.10 a day watching your Excruciating videos. In a lot of cases, you don’t get your login bonus. The wheel you spin, often freezes up, especially if you win a larger amount. I recently went through a situation where I got to my seventh day spin, and it did not give me my 75 coin bonus. You guys used to claim that you could earn free wireless, but I guess greed has got the best of you at this point. If I have to pay my bill each month, I’m gonna get a better service

Hello my name is Keisha,
I went into the Boost Mobile store at 123 Main St
Paterson NJ phone # [protected].
I bought a phone for my father, at the time we were rushing the store was about to close. We were there around 5:40pm and they were closing at 6pm.
I accidently left my wallet at the location.
I called and spoke with the same 2 employees the next morning and they responded, they don't know that someone else could have taken it.
Also, me and my father were they're last customers for the day.
They did say they would have they're district manger review the video and have him call me the next day.
I never received a phone call from the manger.
I work as an EMT my work id and certs, debt cards, cc cards were in the wallet.
I would greatly appreciate you're help in regards to this matter.
My phone number is [protected]
My email is [protected]@gmail.com