The complaint has been investigated and
resolved to the customer's satisfaction


I was sitting in the floor in the children's section of Books-A-Million in Sevierville, TN this weekend when my daughter says "Gross...why are they licking their privates?" You can't imagine my horror when I realized she had found a Penthouse magazine on the bottom shelf of the children's section and was looking at a full page photo of a woman performing oral sex. My six year old daughter now has been exposed to pornography thanks to Books-A-Million!! It is bad enough for pornography to be sold in the same store as children's books, but to have it randomly sitting around is outrageous!! After several phone calls and e-mails I have learned that most major book stores sell "adult magazines" and this Books-A-Million store has received several complaints from parents whose children have found them in the children's books. I do not think Books-A-Million is trying to correct the problem, so be aware when you take you children to the book store.


  • Re
    Reviewer41428 Nov 30, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Gave my cc number to a magazine seller without my permission. Fraudulent charges resulted.

    0 Votes
  • Er
    Erin B. May 26, 2015

    The negative reviews on here do not surprise me. BAM is a poorly run book store. During my last visit I asked not one buth two members of the staff if they had any more books by Agatha Christie because there was only one copy of her books at the very bottom of the Mystery section (many of their book sections are not chronologically in order). Neither of the employees knew who Agatha Christie was. One of the employees started at first before she said she didn't know and the other employee aasked me "Who?" And actually asked me did I check their humor section?!! These were two grown women who work in a book store and they didn't even know who one of the most popular authors In history was! After I realized that book I was hoping for was not going to obtained, I decided to just get a bookmark. But They didn't even get that right! At the cash register one of them tried to get me to pay for their magazine subscription to the tune of 2 minutes. After I finally got the total of my item I found I was charged twice for it! I had to correct her mistake before I left, and even then she still tried to get me to sign up for that magazine subscription! This book store is beyond ignorant and irritating. I won't be back.

    0 Votes
  • Tr
    Traci guidry Apr 08, 2015

    I'll never shop at books a million again !! A couple of months ago after purchasing my books and checking out the cashier asked if I wanted to try 3 magazines well I was hesitate and asked her if I would be charged for anything ?! She assured me I would not !! Months later they are taking money out of my account for these magazines !!! I really hate being lied to !!! NEVER GOING BACK STEALING FROM YOUR COSTUMERS IS WRONG !!!

    0 Votes
  • Ts
    TSM Aug 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Firstly, I hate BAM. I will never go back there and I agree that their mag scheme is a scam (write your state legislators and tell them about it!), however, the staff can't be held completely accountable for porn mags being left lying about. There are hundreds of people through there in a day and it is not surprising that books and mags would be left in random places.
    It's not the end of the world if a kid sees some naughty pictures, anyhow. I see kids' bibles sold there and those contain rape, incest and genocide. Adults frequently buy kids that book. No one ever seems to complain.

    2 Votes
  • Nu
    Number 34 Jan 23, 2017

    @TSM Your stupid
    The Bible has nothing to do with this

    0 Votes
  • Ca
    carlhere Oct 21, 2013

    Books a Million is one place I refuse to shop any longer. They have people working for them who seem to have NO training in dealing with the public. They are rude and obnoxious. They give bogus information about their discount cards. So beware if you are planning to buy one. Don't take their word for anything!

    0 Votes
  • Tr
    Trying hard Aug 22, 2012

    I'm a current employee. In almost three years I'm on my third GM, fourth DM and third RVP. Get your act together.
    MFM - It's a scam. No employee wants to puch it because it's a scam. Ditch it.
    Discount cards - Not a bad program, with notable exceptions. Still, if you want better sales, decouple spiff from store goals and raise spiff. Good things will happen. It will empower emplyees; they will effectively be working for themselves. This seems obvious, so I have to think the folks sitting around the corporate table don't want to pay spiff.

    3 Votes
  • Cv
    CV101 Dec 31, 2010

    As a previous Books-A-Million employee I have to say there are weirdos and creeps out there who like to do nasty things. I have found pornos in the changing station in the bathroom and in the holding tank of the toilet (not to mention a blow up doll), but what these jerks really like to do is mix porno in with the christian books and the childrens books, gross I know. It is not something the store condones nor encourages but it is a simple fact that there are bad people out there and you can't stop every one of them no matter how hard you try. BAM does need to make several changes though, If you think it is bad as a customer you don't even know what you go through as an employee. The company DOES encourage you to deceive customers and cram discount cards and magazine subscriptions down their throats. If you don't meet your outrageous "quota" your job is threatened. While I was with the company I saw the "quota" go from 3.9% to 4.5% then to 5.0% (during a recession) and depending on the store 10 to 30 magazine subscriptions a week. Due to the increasing selfishness of the CEO and his goonies Books-A-Million has become one big scam, of course they want to sell these discount cards to everyone not because it is a service to the customers but because that is $20 tax free dollars every time. This doesn't even begin to scratch the suface of BAM's faulty policies but I hope it clarifies some things for you.

    4 Votes
  • Ko
    Kommentar Aug 27, 2010

    Wow some of you are a little on the looney side. I am sorry but in nearly any store checking for counterfeits is policy and the magazine issue you know the chances are very high a teenager moved it there. The porn is usually kept on the top shelf and it us labled mens fashion not women and children please look here. I mean honsetly watch your children why did you not notice her reading it hmmmm? I understand you being upset but it is not really the fault of a book store. Also FYI wal-mart, target, and any major store that sells magazines and books all carry pron in the form of either magazines, books, movies it is something you will have to just make sure is not around your child. YOU are the parent in case you forgot.

    6 Votes
  • Ki
    Kiki Cornell May 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My granddaughter, age 13, handed the clerk at the Murfreesboro, TN BAM a twenty dollar bill to pay for her book, only to be embarrassed by the clerk who then went through a series of antics in front of the other customers, holding the bill to the light, etc. in an effort to determine if the bill was legitimate or counterfeit. This embarrassed my granddaughter, but when I asked about it the clerk explained that "there are a lot of bad people out there, " and the manager stepped up to explain that it is indeed the policy with any customer paying with twenty a dollar bill or any of the larger bills. So book lovers, you're better off using all singles or a credit card unless you enjoy being humiliated at the BAM cash register.

    -6 Votes
  • Ti
    TiredofAwful Service Mar 13, 2010

    Oh my god, how rude of you 1-highlander!

    I would be upset too if my 6 year old daughter saw that kind of nonsense!

    I don't think MUCH of books a million. I like the store itself, but its staff are awful!
    They hire all the degenerates and the sub-culture people here in Asheville.

    Like would like to order coffee and a nice tasty brownie or muffin from someone who's arms were all cut up due to the fact she liked to cut herself repeatedly and had all these creepy piercing son her face, including her cheeks? Uggh. .hardly makes it appetizing to order food or even drink from that kind of customer service rep.

    That's it's like in our store in Asheville, Sevierville mom. I know, when I walk by the Magazine section at their store, part of it, is like walking into an Adult bookstore!

    Why cannot they put those magazines up high where the kids and ladies couldn't see that stuff and be exposed to stuff I do NOT want to see either!

    And the staff is so snooty and disrespect to you in that store too!

    There is a number you can call Sevierville mom, that asks, "how we doing?"

    Call them and complain... Keep complaining, I think they need to revamp their entire staff! It's stinks to shop there now and I used to love that store!

    -1 Votes
  • 1h
    1-highlander Oct 10, 2009

    Maybe you should move to Afghanistan and join the Taliban. It never ceases to amaze me when people think they are the center of th universe and should control what everyone else reads, thinks, or sees. Get a grip on reality, idiot!

    -4 Votes
  • Nu
    Number 34 Jan 23, 2017

    @1-highlander You need to shut the heck up 1-highlander because that is what you probably are, high.

    0 Votes
  • Nu
    Number 34 Jan 23, 2017

    @Number 34 Oh I did not look at the date

    0 Votes
  • Nu
    Number 34 Jan 23, 2017

    @Number 34 that was like 7 years ago

    0 Votes

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