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7:43 am EST

Bonobos missing items

The point is that I ordered my items at the beginning of December, paid for an expedited delivery and was promised that the items would arrive within one week (or 3-5 business day). I was so excited when I received the package. However, two of them were missing. I notified them of it and they said that those items were out of stock at the moment of placing the order, so probably they would be available only in January or February and once they are in stock, the items will be immediately shipped. No, thank you. I canceled the order and requested a refund. Been waiting for my money for 2 weeks...

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Is Bonobos legit?

Our verdict: Complaints Board's thorough examination reveals Bonobos as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Bonobos stands out for its commitment to quality and security. Clients considering Bonobos should delve into its customer service record to gauge compatibility with their expectations.

Bonobos earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bonobos achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bonobos. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for bonobos.com can be seen as a positive aspect for Bonobos as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Bonobos's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Bonobos.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Bonobos and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Bonobos protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Bonobos. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Contact Bonobos customer service

Phone number

+1 (877) 294-7734

Website

bonobos.com

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