CB Medical Services and Facilities Bonitas Medical Fund Complaints #2-21

Bonitas Medical Fund Reviews and Complaints

Bonitas Medical Fund review: Bonitas is really the worst medical aid!!! Terrible service – no feedback, inactive benefits, and endless transfers!

Unsatisfied Paying Client of ZA

Oct 01, 2026 10:30 am UTC

Featured review

I have been a member for over a year.
I am beyond frustrated and exhausted with the extremely poor service from Bonitas. It has been OVER a month, and I am still waiting for feedback on my e-mails.

When calling the call center, it is an absolute nightmare. I have been given 10 different numbers, and agents just keep transferring me back and forth. I have spent days calling for hours on end, and no one is able to assist me properly. To make matters worse, a midwife was supposed to contact me, but — surprise, surprise — zero feedback again!

I received an e-mail confirming my registration on the maternity program on August 14th, and they even called me about a baby bag. Yet, despite being on the program, my benefits are still showing as inactive. How is that even possible?!

When it comes to monthly debit orders and payments, I am always on time (I don't have a choice). But when it comes to assistance and activating my benefits, Bonitas is nowhere to be seen.

Bonitas, this is unacceptable service for paying members. I expect someone competent to contact me immediately to resolve my benefits and have the midwife call me back.

Recommendation: Please don't consider Bonitas for your medical aid

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Bonitas Medical Fund Contacts

Bonitas Medical Fund phone numbers

+27 860 002 108

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General Information

+27 861 239 333

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11%
Confidence score

Boncap Queries

+27 860 100 646

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67%
Confidence score

HIV / AIDS Programme

+27 860 999 121

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33%
Confidence score

Babyline

+27 860 100 572

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33%
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Oncology Programme

+27 860 105 104

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Back And Neck Programme (DBC

+27 800 112 811

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20%
Confidence score

Report Fraud

More phone numbers

Bonitas Medical Fund emails

queries@bonitas.co.za

100%
Confidence score: 100%

Support

Bonitas Medical Fund address

BlockG, 164 Katherine St, Gauteng, 2196, South Africa, City of Sandton, 2010, South Africa

Bonitas Medical Fund social media
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Oct 16, 2026
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