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Bonanza review: Unethical Business Practice 45

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1:58 pm EDT
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I purchased Gillette Fusion Replacement Blades on BONANZA.



http://www.bonanza.com/listings/Gillette-Fusion-Replacement-Blades-4-Cartridges/104936119?utm_campaign=offer_activity_notify&utm_medium=email&utm_source=email



I just received the package today and when I opened the package, it was not in the original box but in an opened package AND 2 OF THE RAZORS WERE USED!



This is unethical, dishonest and unsanitary! 



When I contact Bonanza, the customer support did not apologize or understand and told me to solve myself with the seller. No consumer protection or support.

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45 comments
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Bonanzamark
Seattle, US
May 15, 2011 8:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are sorry for your experience. When you make a purchase online or offline, the experience should be the same. You should not have to jump through extra hoops or spend extra time to make a purchase online. It should be quick, courteous and meet all of your expectations. Sounds like this seller made it really difficult for you and we are sorry for that.

Sounds like you got your refund back so we do not need to address that. What we need to do is reach out to the seller and see if there is something that we need to address with them. We will be sure to do so. You should also leave appropriate feedback so that others will be aware of your experience with this seller. Just be sure to keep it professional and non attacking so that we will not have to remove it.

We hope that this one seller does not cast a shadow over the rest of the Bonanza community. The majority of sellers who sell on Bonanza offer a fine service and great products at a reasonable price.

Regards,
Mark Dorsey
Bonanza.com

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Winterlace
Northeast, US
May 15, 2011 8:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My complain is the items (cameos)you purchase and go through paypal as though they are accually there and your money is taken. Then only to find out there are no items available or partial if multiple items, afew, but which ones!. My first and last time on there doing business. I could not get a reply from them about the topic and they said they did not understand! Well, I speak good english! They do not want to hear it. I got my money back, I think it is pending in my banking acc. But, what about the hassel and upset of something you searched for hrs. and checking out. My time is worth money. also! It sucks and I am finished with places like that! Thanks, Winterlace

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nemesissales
, US
Apr 11, 2011 3:10 am EDT

This is not true! Bonanza.com is a great community. They are never rude and are ALWAYS helpful!

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Bonanzamark
Seattle, US
Feb 23, 2011 9:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

@Main Street, @ yeshuazgirl we are sorry that you feel that way. We would be the first to agree with both of you that we are far from perfect. We receive many emails and feedback from our community about how we can improve and we truly do work on a daily basis to fulfill many of the reasonable requests we receive. Lets face it though, no matter how hard we try (or any other business for that matter), we are not going to be a good fit for everyone (except maybe Google because they rule and they are everywhere :) ). For whatever reason, or for many reasons as you note, Bonanza is no longer a good fit for you. Though we disagree with many of your comments above, we respect your opinions. Wherever you both decide to "hang your hats, " we wish you well. For all others we invite you to visit Bonanza.com and form your own opinion.

Cheers,
Mark Dorsey
Bonanza.com

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yeshuazgirl
Cheltenham, US
Feb 23, 2011 3:09 pm EST

This post is dead-on! Unfortunately the site has spiraled downward and the lack of response to genuine concern is alarming. I have been "banned" from Bonanza.com. I was a regular seller and paying member there. Why was I banned? for commenting on other's blogs (outside of bonanza.com) agreeing with the author's viewpoint about the various issues with the site's poor functionality and a rude / immature staff member. I also made the mistake of commenting on another seller's forum post about the same checkout issues I was experiencing and asking about next steps, offering professioanl advice (as an ex-geek) to help resolve or troubleshoot said checkout issues which personally had cost me over a hundred dollars in sales in two days. This site is run by a group who has lost their - keep it simple - vision and can't code their way out of a pac man game.