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Bob Evans
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1.1 12 Reviews 602 Complaints
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Bob Evans Complaints 602

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5:25 am EDT

Bob Evans decaffinated coffee

Why is the decaffinated coffee so bitter? It tastes like it has been at the bottom of the pot for hours. We frequently eat at Bob Evans and I don't recall the coffee having this unpleasant taste .

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Elsie M Douglas
US
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Dec 02, 2023 11:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My food was cold there was no gravy and I was suppose to have gotten a slice of pumpkin pie and instead they gave me apple that was the worst food I've gotten from There. They rate -0 stars from me. Thanksgiving day 5:30pm.

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Forgiven1
Myrtle Beach, US
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Dec 03, 2023 3:26 am EST
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Order # [protected] The ham was NOT included with our order as stated in the product description. Laura Drouillard - 8352, Guests 6, Check 890686.

Online Order, [protected]

8 Ham Slc

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Susan Aden
US
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Nov 13, 2023 2:20 am EST
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This place was so dirty and dusty. The blinds are dusty. The tables were sticky store number 190

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diane Lashomb
US
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Oct 23, 2023 6:49 am EDT
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The expiration date on your family size original mashed potatoes is 10/25/2013. I just cooked your mashed potatoes by your instructions. I took them out of the microwave and could smell a spoiled smell. Then I tasted them. It was absolutely discussing! Today's date is 10/10/2023. Tell me how this has happened 12 days before YOUR EXPIRATION DATE!

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Robert Tylicki
New Albany, IN, US
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Sep 23, 2023 8:48 pm EDT
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Why has it been deleted? BE had tasty bean soup and deleted it. Introduced tomato-basil---I predicted it would disappear. Had great chili and made it seasonal. Don't know status now.

Gosh most everyone likes vegetable all year round. Seems like veg would be more of a hit than cheesy potato!

I suppose the corp. bean counters are responsible!

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H Paul Meseroll
Milford, US
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Sep 23, 2023 10:35 am EDT

Sold today at 5:06pm, check #890076

Online order #[protected]

Pickup at curb side

My wife has browns were burnt brown, her over easy eggs, were hard, not runny.

So much for a good home cook meal.

H Paul Meseroll

203 Mound Ave Apt #213

Milford, Ohio 45150

Email: hpaulmeseroll@ymail.com

Phone: [protected]

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Margaret Patton
US
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Sep 23, 2023 9:19 pm EDT
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I have purchased this product several times. This time the potatoes tastes like dirt and have chucks of black stuff in them.

I completely lost my appetite.

I will be returning the used portions back to Walmart where I bought them.

Probably will not purchase them again.

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Tim carroll
Defiance, US
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Sep 03, 2023 9:51 pm EDT
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Today I visited the Bob Evans in defiance ohio. I was told I had to wait 5 to 10 min to be seated with at least 10 empty tables and booths empty I see no reason my party could not have been seated and had to wait

Timothy m. Carroll

August 25, 2023

4:30 pm

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Krusher
Covington, US
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Aug 24, 2023 12:19 am EDT

I have been coming to bob evans has long has I can remember and there is one server that I will always ask for

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Ronald Gallop
US
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Jul 31, 2023 1:05 pm EDT
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handy cap; was seated with menu; waited over 10 minutes;left; no one offered us a even glass of water ;used to like stopping at Bob Evans stop at store 11:30 July 21 2023 South end Springfield Ohio near Us 41 LOOK LIKE NO CARES I WILL BE SURE TO LET MY TELL FRIENDS ABOUT YOUR SERVICE AND HOW IT WAS TAKEN CARE OF . NO LONGER YOURS

ComplaintsBoard
6:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob Evans unhappy about the new kind of chicken salad

Sunday July, 20th we had dinner at BobEvans restaurant on Glenway #342. Everything was great except my chicken salad sandwich. It was not the regular chicken that I have been having there for the last few years.

I have been eating your chicken salad or chicken salad plate for a long time.

What I received was nothing like I expected. It was very juicy and had other items in it that were not there before. There were tiny pieces of something green [maybe pickle relish] and also something red.

It had little or no taste at all. Please let me know if this is what you will be serving.

If all possible change back to the old chicken salad. I know I will not order it any more if it doesn't change back to what you usually serve.

Thanks for listening to me.

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Deborah Brand
US
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Mar 15, 2020 8:17 am EDT
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Ordered wildfire chicken salad and Cobb salad to go. When arrived home to eat it found each salad had large chunks of salad from the middle of head of lettuce—unable to eat. The salads both didn't seem to be of quality as in the past. We love Bob Evans but very disappointed today. (3/09/20)

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lindajt1951
US
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Jan 15, 2020 5:07 am EST

On Jan. 1st I placed a delivery order online and received the wrong order. Manager said she would reimburse my card and has not gotten it yet. would like to know when it will be. order # [protected] at 506 pm. paid with mastercard 2694 of which belongs to my sister my phone # [protected]. email xolindat@yahoo.com . manager name is olivia

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Lisachell
US
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Jan 01, 2020 12:37 pm EST

Ordered the Christmas dinner picked it up got home getting ready for every to be served and the meatloaf was burnt and the rolls we order most family gathering there and this was the worst I have ever got and it the biggest family meal that can be ordered for holidays I just think something to be done compisate for this awful experience thank you

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rmgnoel
US
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Dec 15, 2019 2:53 am EST

Containers pardon my language s**k! Comes in PERFECTLY SEALED BOX.. but open it up and most of them have been broke and cracked...biscuits are PERFECTLY SEALED all the time...

how can we work together and fix this very important issue...I love biscuits and gravy but will only buy jimmy dean because of this...

Thank you

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John O'Shea
US
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Nov 24, 2019 3:41 pm EST

I purchased one of your microwave mashed potatoes and I noticed there were some dark, hard particles in the food. We've never experienced something like this with your food. We've been buying your products for years and after this, we are not buying your products anymore.

John O'Shea
34 Shamrock Circle
Poughkeepsie, NY 12603
[protected]

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Jwsalso
US
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Nov 23, 2019 5:47 am EST
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Less than 2 bites of roast beef.

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Biscuits
US
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Oct 26, 2019 9:19 pm EDT
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Sat at the counter and ordered 2 eggs over easy and biscuits. After 16 minutes, I was informed that it would be 22 minutes for biscuits. That is a poorly managed place when it takes 16 minutes let only almost 40 because you run out of biscuits.

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Nope1966Nope
US
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Oct 07, 2019 11:55 pm EDT

Why would you make paying customers wait for 30 minutes instead of cleaning tables? Staff just standing around. Wow. We left along with others and went to Cracker Barrel where tables are cleaned immediately.

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Jsw2
US
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Sep 29, 2019 12:32 pm EDT

Sex offenders and abusers should not be aloud to work here! he's the cook and a disgusting one at that...

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Sierra Clark
US
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Sep 29, 2019 2:17 am EDT

This was the second one brought to me and looked terrible and had no filling and was very nasty. It didn't taste done and very clumpy, and only had 2 pieces of strawberries on it.

Overview of Bob Evans complaint handling

Bob Evans reviews first appeared on Complaints Board on Jul 22, 2008. The latest review Incorrect order, bad customer svc., poor quality of food was posted on May 19, 2025. The latest complaint Incomplete order, 50 mile return to retrieve rest of order. was resolved on Nov 25, 2022. Bob Evans has an average consumer rating of 1 stars from 614 reviews. Bob Evans has resolved 14 complaints.
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  1. Bob Evans Contacts

  2. Bob Evans phone numbers
    +1 (866) 616-6464
    +1 (866) 616-6464
    Click up if you have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number 16 16 users reported that they have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number 7 7 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number
    39%
    Confidence score
    Customer Service
    +1 (866) 525-5214
    +1 (866) 525-5214
    Click up if you have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number 1 1 users reported that they have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone number
    100%
    Confidence score
    Ethics Hotline
    +1 (800) 939-2338
    +1 (800) 939-2338
    Click up if you have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone number
    Head Office
    More phone numbers
  3. Bob Evans emails
  4. Bob Evans address
    8111 Smiths Mill Rd, New Albany, Ohio, 43054, United States
  5. Bob Evans social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Bob Evans contacts
Bob Evans Category
Bob Evans is ranked 163 among 222 companies in the Restaurants and Dining category

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