Boats.net
reviews and complaints

Don't waste your time. Ordered a part, paid for overnight shipping and boats.net will not answer emails, can't find out anything. They update your "track order" once every 3 days so you stay in limbo not knowing diddly but they are very fast at withdrawing payment so they have your money but you don't have your part, information on your part, shipping details, tracking number or anything. Won't waste more time calling either as according to other reviews that is a scam as well and don't need the runaround or more frustration. So avoid this business. Better to pay someone a little more for far better service.

CAREFUL ON SHIPPING, TERRIBLE CUSTOMER SERVICE
On March 19 2011, my husband and I began searching the internet for a part to his Evanrude boat engine. There was a fishing tournament for kids and we really wanted our daughter to be able to participate. This tournament was on Sunday the 22nd. We found the part at boats.net for more than half cheaper and saw that the option of "next day Saturday air" delivery. The part was $60 and the shipping was to be emailed for cinfirmation as soon as they had the figure. We placed the order. The next morning, as soon as business hours started, I gave the customer service a call. I explained the urgent need for the part and informed Pam that I had not received the confirmation email for the shipping and asked if it was GUARANTEED to be delivered. She ASSURED me that it would AND said my card had already been charged for the part and shipping (the site clearly states that BEFORE you pay they will give you a figure to confirm, I mean, who says "sure charge me no matter the cost?!") and that the part will in fact arrive Saturday with no problems. I told her "GREAT" otherwise I would not need the part and have to drive to go get it. The next day, I receive an e-mail stating the cost charged (more than the part) and a tracking number link. I click the link and am sent to the FEDEX website. The tracking link tells me it will arrive NEXT THURSDAY! I call the customer service immediately hoping (yet already knowing) that this some mistake. PAM informs me that this is correct and "doesn't know how this has happened" AND apparently there are two Pams because she denied speaking to me the day before. She leaves me on hold a good 20 minutes and returns to say she has spoken with her manager Vance. Long story short, she is very sorry and sees the note in the account about needing the part next day or not at all and instructs me on what to do with the package when I receive it, assuring me once again that they will pay my shipping expense. When the package arrives, it is sent back exactly the way I was instructed. I paid the extra for the confirmation signature. I was very busy and had almost forgotten on April 23rd, when I came across the signature receipt in my purse. I checked, just to be sure and of course, it was received. I called about my refund and was told to allow 1-2 weeks for processing and was given this Vance character's e-mail. Two weeks later, I received a return of $27? Not the price of the part, shipping, nothing. So I e-mail 'Vance' with all the details and the exact figure due along with the invoice and receipts as proof. He returns my e-mail with a very generic apology and gives a new figure that was $4 different than mine (he did not include MY shipping cost to return). I e-mail back telling him about my figure and how it came to be (he obviously didn't open the attachment sent with the receipts) and say that due to principal alone, I would like for his company to make good on at least ONE promise, that being my shipping paid. Last week, March 5th, I received two credits. One for the balance, one for the $4 shipping. Seeing as how we didn't open the box, I can't tell you the quality of the product, but their business ethics are...I'll let you decide.

Ordered an impeller from boats.net recieved an e-mail that said part was on order from manufacturer and would not ship to me until they recieved it and re shipped it to me, unfortunatally that meant atleast one more week for me to recieve the impeller. Once I realized it would take that long I called and cancelled my order they said they would refund my paypal account that day...Next day no refund called and was told they would do an instant refund. 6hrs later no refund, Initiated paypal dispute. called again to find out the statis of my refund, they said they refunded my money but there was a hold on my paypal account because of the dispute and if I close the dispute the money would be trasferred. Needless to say they got my $#@!%@ money and I have nothing and no leg to stand on now that I have closed the dispute. Beware of these people they are no good...

Boats.net is a company run by idiots. I bought some motorcycle parts from boats.net. It took 2 month to ship the order. When it finally arrived I discovered that 4 items weren't sent. I complained, they told me they would issue a refund. I never received it. I followed up 4 times without any result, they simply ignored me. Overall I lost $80. I will not be buying from them again. They prices may be low, but if there is a problem expect to be ignored. 0 stars and I am being generous here.

I ordered a part and had it shipped FedEx ground then I got an e-mail about 5 days later that still didn't show that it was shipped. So I called to ask why and the person on the phone said they just got the part and were going to ship it that day.Well I needed the part now so I told him that I wanted him to ship it 2-day express. He then added the charges for 2-day express to my bill. Well 7days later when the part still wasn't there I called to ask why and they said that it was shipped ground instead. So then I wanted to get refunded for the extra shipping charge and he said he would have to get the manager, well he just forwarded me to a phone with a recording. So I called him back and said I want to talk to someone and he said he'll get me the managers direct extension but when it rang I just got the same recording.I know this sounds trivial but I could tell from the first time I called that the guy answering was just a jerk and was doing all of this on purpose. I also don't think that he needed to get his manager to refund the shipping charges.I was sure when I changed shipping that he was going to send it ground just by the sarcasm in his voice. This is NOT a professional or customer friendly Site!