Boats.net — Bad customer service
I ordered a part and had it shipped FedEx ground then I got an e-mail about 5 days later that still didn't show that it was shipped. So I called to ask why and the person on the phone said they just got the part and were going to ship it that day.Well I needed the part now so I told him that I wanted him to ship it 2-day express. He then added the charges for 2-day express to my bill. Well 7days later when the part still wasn't there I called to ask why and they said that it was shipped ground instead. So then I wanted to get refunded for the extra shipping charge and he said he would have to get the manager, well he just forwarded me to a phone with a recording. So I called him back and said I want to talk to someone and he said he'll get me the managers direct extension but when it rang I just got the same recording.I know this sounds trivial but I could tell from the first time I called that the guy answering was just a jerk and was doing all of this on purpose. I also don't think that he needed to get his manager to refund the shipping charges.I was sure when I changed shipping that he was going to send it ground just by the sarcasm in his voice. This is NOT a professional or customer friendly Site!