Menu
Boats.net Customer Service Phone, Email, Contacts

Boats.net
reviews & complaints

www.boats.net

Learn how the rating is calculated

1.3 35 Reviews

Boats.net Complaints Summary

1 Resolved
24 Unresolved
Our verdict: If considering services from Boats.net with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Boats.net has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Boats.net. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Boats.net reviews & complaints 35

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
0 review
1
8 reviews
Sort by:

Newest Boats.net reviews & complaints

ComplaintsBoard
S
9:17 am EDT
Verified customer This review was posted by a verified customer. Learn more

Boats.net Avoid this website - Poor customer service and possible scam

This website is not good. You should avoid it. Like other people say, it seems like it's mostly a scam. I ordered some parts that were supposed to be in stock and ready to ship, but it's been a whole week and they still haven't shipped. I've called every day to ask why, and every day they tell me it'll ship that day. But it never does. One time, they said the supervisor 'Lloyd' would go into the warehouse and see that it was shipped, and then call me. But he never did. I called back later and they said he was too busy to talk to me. They also said they were having computer problems. Today they told me it shipped and gave me a Fedex tracking number, but it doesn't exist and I haven't gotten an email saying it shipped. They said they got a lot of orders over the weekend, so that's why it's taking so long. But it seems like they're just making excuses every day. And other people have had the same experience. They lie about the order status and then lie again when you call them out on it. It's really not a good way to do business, and it seems like they're doing it on purpose.

Read full review of Boats.net
Hide full review
ComplaintsBoard
R
8:22 am EDT
Verified customer This review was posted by a verified customer. Learn more

Boats.net Terrible Customer Service and Missing Parts: My Experience with Boats.net

I recently placed an order with boats.net for a total of 36 parts, which cost me $700. When I received my order, I noticed that it was split into two shipments. The first shipment contained a motor and 9 small parts, along with a packaging slip that showed everything else was on backorder and weighed 5 LB. A few days later, I received the second shipment, which also weighed 5 LB and only contained one motor with no packaging slip.

At first, I thought that the rest of the parts were still on backorder. However, when I called boats.net about a week later to inquire about the status of my order, I was informed that all of the other parts were actually in the second shipment. I argued with the person on the phone, who sounded like they were new and had no idea what they were talking about. Eventually, they promised to send me a replacement for the missing parts, which cost $164.

After waiting a few days and not receiving anything, I called boats.net again. This time, I spoke with a manager named Kris, who was the rudest person I have ever encountered. He informed me that he had declined my request for a replacement or refund for my order. He also told me that boats.net has a 48-hour policy, which means that if there is something missing in the packaging, I need to let them know within 48 hours. However, I didn't do this because there was no slip inside the second shipment, and I was still assuming that all the parts were on backorder.

In the end, I had to open a dispute on PayPal and am still waiting for the result. Kris, who called himself a manager, posted on my PayPal that the package weights per UPS website are also verified at 4.8lbs and 4.9lbs, according to part weights, which verifies that all parts were shipped.

Overall, I would not recommend ordering from boats.net. If there is an issue with your order, nobody is going to help you, and you will lose your money. It's a shame because I was really looking forward to using the parts I ordered, but now I'm left with a bad taste in my mouth and a hole in my wallet.

Read full review of Boats.net
Hide full review
ComplaintsBoard
J
7:27 am EDT
Verified customer This review was posted by a verified customer. Learn more

Boats.net Boats.net: Terrible Customer Service and Fraudulent Practices

I ordered some parts from Boats.net on May 10th. They sent me an email saying that there might be a delay of 2-3 days due to the Coronavirus, which is understandable. The next day, I received another email saying that one of the parts was not in stock and that they would have it on May 13th. The next day, I received another email saying that they would have the same part on May 14th. However, from May 15th to May 19th, there was no change, no shipment, and no communication from them.

I decided to send them an email to ask about my order, but I received an auto-response saying that it might take 3-4 days to get a real response. They also provided a phone number if I wanted to talk to them. I tried to call the number, but they were closed except for very limited hours. I tried again after 10 am, and the auto phone system said that I was #125 in line. The system offered an option for them to call me back when it was my turn, but it didn't respond. I waited for 20 minutes, and I had moved from 125 to 111. However, I couldn't wait any longer because I was at work. Unfortunately, they were only open during the hours that I was at work. I tried a few more times to reach them by phone, but there was no way to get someone on the line.

I decided to send them THREE emails asking them to cancel my order because I had already picked up the parts locally and didn't need them anymore. However, they never responded to any of my emails. Yesterday, they sent me an email saying that my order had been shipped. This is not just REALLY BAD SERVICE, it is CRIMINAL and FRAUD. They are not even trying to deliver parts within the time frame they claim. How can any company operate a website that takes your credit card and then prevent any communication from customers? I had a good experience with this company a few years ago, but I will never use them again. Consider yourself warned.

Read full review of Boats.net
Hide full review

Is Boats.net legit?

Our verdict: Complaints Board's thorough examination reveals Boats.net as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Boats.net stands out for its commitment to quality and security. Clients considering Boats.net should delve into its customer service record to gauge compatibility with their expectations.

Boats.net earns 91% level of Trustworthiness

Perfect Trust Endorsement: Boats.net achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Boats.net. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Boats.net has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Boats.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Boats.net website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Boats.net you are considering visiting, which is associated with Boats.net, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Boats.net have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Boats.net website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Boats.net has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 25 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Boats.net protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Boats.net Disappointing Experience with Boats.net: Missing Part and Incompetent Customer Service

I recently made a purchase on boats.net and was disappointed with the experience. I ordered a water pump and some other parts for my boat, spending a total of $75.00 and some change. When I received the package, everything appeared to be undamaged, but upon opening the water pump repair kit box, I noticed that it was torn at the top and missing a critical gasket that is made specifically for that kit. I have used this same kit in the past and know that the gasket is necessary for proper function.

I tried contacting boats.net through their online agent, but did not receive a response. Frustrated, I decided to call their customer service line and was transferred to a parts technician. After waiting on hold for almost 15 minutes, I finally spoke with someone and explained the situation. The technician told me that the missing part should have been in the box and that it is not available separately from the kit. He put me on hold to speak with his supervisor about sending out another kit, but when he returned, he told me that I would need to send them pictures to verify the open box before they could do anything.

I was confused and frustrated by this response. Why couldn't they just take the missing gasket from another kit and send it to me? I lost my temper at this point and told them that I would find the missing part myself elsewhere and that they had lost a customer. Two days later, I finally received a response from the online agent, but it was not helpful. They simply stated that a gasket does not come with the kit, despite my previous experience and the fact that the missing part was clearly listed on the packaging.

Overall, I was disappointed with my experience with boats.net. While the missing part was a small issue, the incompetent responses I received when trying to rectify the situation indicate to me that they are not a trustworthy company. I will not be using them again in the future.

Read full review of Boats.net
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Boats.net Boats.net Review: Slow Shipping and Backorders

I ordered some parts for my engine from Boats.net on 6/13/15. I ordered two O-rings and a Throttle Cam. I was under the impression that all the parts were available. However, the next day, I was informed that they had to order one O-ring and the throttle cam. They told me that the shipping would be on 6/18/15. I was okay with it.

However, on 6/19, I saw that the parts had not been shipped. I called the customer service and was told that the throttle cam was still on back order. They gave me a new shipping date of 6/21/15. But, the new shipping date passed, and the parts were still not shipped. I called the customer service again to find out what was going on. A woman answered the call and told me that the parts were not available at that time. She said that they were still on back order and would be shipped when they could get them. She also said that no one else had them, and it was a backorder for everyone. I was not happy at this point because I had a boat that I couldn't use, and I had no idea when the parts would arrive.

On 6/26/15, I received an email stating that the earliest availability for the throttle cam would be on September 28, 2015. I was disappointed because it was just in time to fix the outboard and put it away for the season. I looked around on the web and found that USBoatWorks.com had the part in stock. They had a slightly higher price, and the shipping cost was more, but they had the part immediately available. I ordered it at 10 AM, and an hour later, I received an email saying that it was shipping that day. I should have received it and been on the water now for the 4th of July!

So, I called Boats.net to cancel the order. The cancellation process seemed simple and straightforward, but I am still waiting to see if the money will be returned in a timely manner or not.

In conclusion, if you want to be back on the water quickly, I suggest that you look elsewhere for parts. Boats.net may not have the parts available, and it may take a long time to get them.

Read full review of Boats.net
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Boats.net Boats.net Charges Hidden Fees - Beware!

I bought a boat propeller from boats.net last summer and paid for it with my credit card online. I got a confirmation receipt with the purchase price and confirmation number. A few days later, I got a notice that my item would not ship and to contact customer service. I called the customer service number and a lady told me that I needed to pay an additional $29 to get the item to ship because the price had gone up. I told her that I had already made the purchase and had a confirmation number. She said that I could get a refund or pay the $29 additional to get the item. I ended up paying the difference to get the propeller because I needed it by a certain date.

I was disappointed with boats.net because they didn't let me know about the price increase and didn't change the price on their website. Their prices were lower than other websites, but they charge you twice to get the item. The listed price on their website was $99 + shipping, but after you purchase it, you have to pay another $29 on top of that price and shipping to get it due to some "new price increase". This is not legal, and I would pursue this legally if I had the time. I will never buy from them again.

I live in northern Montana and don't have access to a store that sells 1978 boat parts, so I had to buy from boats.net. If it was not for the fact that I needed the propeller by a certain date, I would have gone with the refund route. I want to warn others that if you buy from them, be aware that you will have to pay more on a second charge to get it shipped even if the site shows its lower priced. I hope this review helps others make an informed decision.

Read full review of Boats.net
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Boats.net Outstanding Customer Service from Cindy and George at Boats.net!

Cindy and George from Boats.net were totally awesome! They helped me out with my order and straightened everything out. I ordered some parts that were supposed to ship in 3 to 5 days, but then I got an email saying they wouldn't be ready until August 14th. I called them up and they were super nice and shipped out what they had in stock right away. Usually, there's an extra cost of $7.95 for partial shipments, but they waived that fee for me.

Later on, I called back to ask about the $9.95 shipping fee I was charged per order. They explained it to me and then saw that Cindy had already taken care of my order and that I had canceled the parts that were delayed. They were so kind and refunded me the shipping fees and the cost of the parts I canceled.

I'm an old man and I really appreciated the way they treated me. George was especially helpful in the tech department. I was ordering everything I needed to turn a pull start motor into an electric start motor, but I was worried that I didn't have the right flywheel. George (who goes by George of the Jungle) helped me understand that the flywheel I had would work just fine and that I didn't need to spend more money.

That's what I call customer service! They could have been rude, but they weren't. They explained everything and made it right. George saved me a lot of money by not just telling me to buy a new flywheel. I really appreciated that.

I read some other reviews, but that wasn't my experience at all. I will definitely keep doing business with Boats.net and I'll tell all my boating friends to do the same. Thanks again to Cindy and George for all your help. You guys are A++++++++++++++++++++++++++ in my book!

Read full review of Boats.net
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Boats.net Disappointing Experience with Boats.net: Delayed Shipping and Inaccurate Information

I usually get my boat parts from Crowley Marine, but I decided to try out boats.net because they had slightly lower prices. I called their customer service to confirm which parts I needed, but unfortunately, they gave me the wrong part numbers. I had to do my own research to find the correct ones. When I called back to check if the parts were available, the representative told me that everything was in stock except for a 1.09 o-ring, which would have to come directly from Mercury out of Wisconsin. She assured me that they had it in stock and that it would take 2-3 business days at most to get it.

I placed my order on September 5th, and on the 8th, I received an email saying that my order would be ready on the 12th. However, on the 14th, I got another email saying that they would only be shipping the in-stock parts (which was 9 days after I placed my order), and that the out-of-stock o-ring would be shipped on the 17th. On the 15th, I called customer service again to check on the status of my order, and they told me that the o-ring was still in stock in Wisconsin and that I would receive it in 2-3 days. They estimated that it would arrive by the 18th at the latest. However, later that day, I received another email saying that the o-ring wouldn't arrive until the 20th.

As of the 17th (12 days after I placed my order), I still haven't received my parts, even the in-stock items. It's frustrating because they kept lying about the ship date of the out-of-stock parts. It took them 10 days just to ship the in-stock parts, which I still haven't received as of now. I learned my lesson that sometimes it's better to pay a little more to get what you need. My boat has been out of commission for over half a month just because of a simple sea pump. I even ordered the infamous o-ring from Crowley, who didn't have it in stock, but they were able to ship it directly from the manufacturer within hours. It will probably arrive before my parts from boats.net.

Read full review of Boats.net
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Boats.net Disappointing Experience with Boats.net: Delayed Delivery and Poor Communication

I was in a real bind when I needed a remote choke switch and mounting hardware for my old Johnson outboard motor. I searched high and low on Google and found that very few vendors had the part I needed, and only one offered fast delivery - Boats.net! They claimed to have the part in stock and promised to deliver it to me in just two days, so I placed my order on May 26th, 2019. I even agreed to pay an extra $11.00 for the two-day delivery service. When I placed my order, they assured me that I would receive my package by May 29th, and they immediately charged my credit card the full amount, including the extra $11.00.

The very next day, I received an email from Boats.net saying that the shipment of one or more items would be delayed, but they didn't offer a new delivery date. After waiting for two more days, I still hadn't received any updates on the delivery date, so I decided to call them. When I spoke to their customer service representative, they told me that the switch had to be shipped from their vintage parts warehouse to the main warehouse, which would take a few more days. After waiting for five days, I still hadn't received my parts, and I still didn't have a new shipping date. I called them again on June 5th, and this time they told me that they never had those parts and needed to order them.

I was so frustrated at this point that I asked them if I could cancel my order, but they told me that I couldn't do that. They said that I would have to request return authorization after I received the parts, which they hadn't even shipped yet! I was so angry that I demanded to speak to a supervisor, and eventually, I was connected to someone named Casandra. She asked me if I still wanted the parts if they were shipped that day, and I said yes. After several minutes on hold while she was "talking to the warehouse manager," she told me that they would be shipped that day and guaranteed next-day delivery.

The next day, I received an email from Boats.net saying that they had shipped my parts on June 6th, which was a day later than promised, but I was okay with that. They even provided me with a tracking number, and UPS guaranteed next-day delivery. However, it's now June 8th, and I still haven't received my parts. When I checked the UPS tracking site, all it says is "shipped June 6th." I can't prove it, but I have a feeling that they just scanned a label they had put on an empty box!

Overall, my experience with Boats.net was frustrating and disappointing. They promised fast delivery, but they didn't deliver on their promise. They also didn't communicate well with me about the delays, and they didn't offer any solutions to the problem. I hope that they can improve their customer service in the future so that other customers don't have to go through what I went through.

Read full review of Boats.net
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Boats.net Great Experience with Boats.net: Affordable Parts and Excellent Service

This thread is a bit old, but I found it when I searched for 'boats.net review' on Google. I wanted to share my experience with this website.

Overall, I had a great experience with boats.net. I own a 1990 Mercury 2-stroke outboard V135, and I needed to replace some of the fuel lines inside the engine. I searched online for the exact part numbers for my engine, and boats.net was the only website that had them.

I could have gone to my local Mercury dealer to get the parts, but I didn't want to bother them unless I needed them to do some work for me. Plus, boats.net had the parts at a cheaper price than the OEM price from mercurypartsexpress.com.

When I placed my order, boats.net cancelled some of the parts and replaced them with newer parts that had superseded them. They didn't charge me any extra for the newer parts, which was great.

It took about a week for the fuel lines to arrive, but they were all sealed in their own Quicksilver packaging. I was happy with the quality of the parts and the price I paid for them.

I'm not a mechanic, just a boat owner who likes to do his own repairs and maintenance. I appreciate that boats.net makes it easy for me to find the right parts for my engine at a reduced cost from the manufacturer price.

I can't speak to boats.net's past reputation, but based on my experience in 2011, I would recommend them to other boat owners.

Read full review of Boats.net
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Disappointing Customer Service Experience with Boats.net: Delayed Credit and Lack of Communication

I recently had an experience with Boats.net that left me feeling frustrated and disappointed. I ordered a part and paid extra for FedEx overnight Saturday delivery shipping. Unfortunately, FedEx made a mistake and I had to go pick up the part at the local distribution point, which was a 30-minute drive away. I contacted FedEx and they agreed to issue me a credit for the shipping charges, but the credit had to go through Boats.net.

I reached out to Boats.net three times over the course of three weeks to try to get my credit. The first time I called, I was told that a supervisor had to approve the credit before it would appear on my charge and that the supervisor would call me back. However, I never received a call back. The second time I called, I was told that a credit had been approved while I was on the phone and that it should show up in a few days. Unfortunately, on my third call, I found out that Boats.net hadn't even contacted FedEx to confirm that they would issue a credit to them.

Now, I'm left waiting for the supervisor to call me back to let me know if I'll get the credit and how much the credit will be. This kind of delay and lack of communication is frustrating and unacceptable. I won't be using Boats.net for anything in the future.

Overall, I was disappointed with my experience with Boats.net. While I understand that mistakes can happen, the lack of follow-up and communication on their end was frustrating. I hope that they can improve their customer service in the future to prevent situations like this from happening again.

Read full review of Boats.net
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Terrible Customer Service and Stock Issues: A Warning About [Company Name]

This place is just terrible. I talked to this guy in customer service and he was a total idiot. I mean, I'm surprised he even knew how to use the phone. But yeah, they do have low prices, so I decided to give them a shot. Big mistake.

Turns out they hardly have anything in stock. So if you order something, you have to wait for them to special order it from their suppliers. And they don't even tell you which items are in stock on their website. It's like they're stuck in the past or something.

So I called ahead for my last order and asked if they had a couple items in stock. The salesperson (who was the same idiot I talked to before) said they could get them in 2-3 days. But then I kept getting notifications that the shipping date was getting pushed back further and further. By the time they were supposed to arrive, I didn't even need them anymore. So I asked to cancel one item from my order. And that's when they hit me with a restocking fee that was like 20% of the item cost!

I'm never buying from them again. Seriously, don't even bother.

Read full review of Boats.net
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Terrible Customer Service and Accounting Issues at Boats.net

Boats.net was not a good experience for me. I placed an order and waited for the email confirmation that the site said I would receive, but it never came. I waited a couple of days and decided to reorder my items, this time with email confirmation. I also called customer service to make sure everything was okay. They told me that only one order was placed, but I knew that there were two. I didn't have the confirmation number for the first order, so they asked for it. I explained that I didn't have it, but they didn't seem to understand or care about my problem. I gave up trying to explain and just waited for my orders to arrive.

Two weeks later, I received both shipments at my door. I called customer service again to explain the problem, but they told me to just put an "r" at the end of the order and ship it back. It took two months for my credit to come through, and then they charged me a restocking fee for a mistake that their site caused.

The customer service at Boats.net was terrible when it came to order information, and they clearly don't know how to navigate their own accounting software. I was very disappointed with my experience and will never order from them again. Instead, I will order directly from Evinrude, who has faster shipping and better service.

Read full review of Boats.net
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Disappointing Experience with Boats.net: Delayed Shipping and Poor Customer Service

I had a recent experience with Boats.net that left me feeling frustrated and disappointed. I needed some parts urgently for my boat and my local Evinrude dealer told me it would take 10 days to get them. So, I decided to try Boats.net and paid extra for next day Fed Ex shipping.

However, after waiting for 7 days and receiving multiple auto-generated emails from the website, I still hadn't received my parts. I contacted their customer service and was given excuse after excuse. I even tried emailing the manager, but received no reply.

Finally, I received an email from customer service saying that most of my parts were in and would be shipped that day. But, three days later, I still hadn't received anything. When I contacted customer service again, they blamed shipping for the delay.

In the end, it took 14 days for me to receive my parts, despite paying for next day shipping. And to make matters worse, they only had some of the parts I needed, so I still had to go to my local dealer to get the rest.

I wish I had read reviews of Boats.net before using them. Every review or blog I've seen tells a similar story of terrible customer care. I strongly advise against using Boats.net and suggest finding a more reliable supplier for your boating needs.

Read full review of Boats.net
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Disappointing Experience with Boats.net: Lack of Inventory Management and Communication

I recently had an experience with Boats.net that left me feeling frustrated and disappointed. I placed an order for some parts and received a confirmation email stating that the parts would be shipped on July 9th, 2018. However, when I called on July 11th to check on the status of my order, I was informed that the parts I had ordered were actually out of stock and would be shipped that day.

I was surprised and frustrated by this news, as the website had indicated that all of the parts were in stock when I placed my order. I decided to call again on July 13th to see if there had been any progress, but was told that the parts were still not available and were on a national back order.

I couldn't help but feel disappointed by this experience. In today's world of advanced technology, I would have expected Boats.net to have a better handle on their inventory and be able to provide more accurate information to their customers. It would have been helpful if they had reached out to me to let me know that my order would be delayed, rather than leaving me to call and check on the status myself.

If you're in a situation where you need parts for a customer's job, I would advise you to wait until you have the parts in hand before giving a completion date. Based on my experience, it seems that Boats.net may not be able to provide accurate estimates for when orders will be fulfilled. I also learned the hard way that it's important to read the fine print - the date of shipment in the order confirmation email is only an estimate and is subject to change.

Overall, I was disappointed by my experience with Boats.net and will likely look elsewhere for parts in the future. While I understand that delays and back orders can happen, I would have appreciated more transparency and communication from the company throughout the process.

Read full review of Boats.net
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Disappointing Customer Service Experience with Boats.net: Delays and Miscommunication

I had a recent experience with Boats.net that left me feeling frustrated and disappointed. I placed an order for a part and selected FedEx ground shipping. However, after five days, I received an email that did not show that the part had been shipped. I decided to call and inquire about the status of my order. The person who answered the phone informed me that they had just received the part and would be shipping it that day. I explained that I needed the part urgently and requested that it be shipped via 2-day express. The person added the charges for 2-day express to my bill.

However, after seven days, the part had still not arrived. I called Boats.net again to inquire about the delay. To my surprise, I was informed that the part had been shipped via ground instead of 2-day express. I was frustrated and disappointed, and I requested a refund for the extra shipping charges. The person I spoke to informed me that they would have to get the manager to process the refund. However, when I was transferred to the manager's extension, I was greeted with a recording. I called back and requested to speak to someone directly, but I was transferred to the same recording again.

Although this may seem like a trivial issue, I could tell from the first phone call that the person who answered was not friendly or helpful. I felt like they were intentionally causing delays and inconvenience. Additionally, I don't believe that the manager needed to be involved in processing a simple refund for shipping charges. I was disappointed with the lack of professionalism and customer service at Boats.net.

Overall, my experience with Boats.net was not positive. I would not recommend this site to others, as I did not feel like a valued customer. The delays and miscommunication were frustrating, and the lack of accountability and customer service was disappointing.

Read full review of Boats.net
Hide full review
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Disappointed with Boats.net's Lack of Communication and Honesty Regarding Backordered Items

I recently made an order for two Evenrude low pressure fuel pumps from Boats.net. Unfortunately, I was disappointed when the items never arrived. I waited for a month before I decided to contact their customer support team. They informed me that the items were on back order, which was not communicated to me when I made the order. They assured me that the items would be available soon.

Two months later, I decided to contact their online text support. Initially, I received a response, but when I provided my order number, they said they needed to check into it. I waited for a response but never received one. I had to call their customer support team again, and they answered relatively quickly. I received excellent customer service from them, and they informed me that the items were still on back order, and they did not know when they would be available. I decided to cancel the order this time.

It has been three months since I made the order, and my boat has been out of commission. When I made the order, I was informed that the items were in stock. If I had known that they were on back order, I would have purchased them elsewhere instead of wasting my time. I understand that products and shipping are challenging right now, but I would appreciate more communication and honesty upfront.

Their text support is not helpful at all. After I canceled the order, I informed them that it was taken care of, and I immediately received a response back saying, "ok thanks for contacting text support! Agent has left the chat!" This response was not helpful at all.

Overall, I am disappointed with my experience with Boats.net. I appreciate the excellent customer service I received from their customer support team, but I would have appreciated more communication and honesty upfront. I hope they can improve their services in the future.

Read full review of Boats.net
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Unacceptable Customer Service from Boats.net - Find Another Supplier for Your Parts

I put in an order on Boats.net and all the parts I wanted were supposed to be "In stock - ships within 24 hours." I even paid extra for fast shipping because I needed the parts right away. But then I got an email a few days later with an order number but no shipping info. I went back to the website to check and saw that one of the items was now listed as available 3 weeks later. I was able to find that part from another supplier, so I tried to call at 3pm to cancel just that part so the rest of my order could ship quickly. But when I called, I got a message saying the phones were off for the day because they were too busy. That's a huge red flag, if you ask me.

I called back first thing the next morning and got another message saying I was #61 in line and my wait time on hold would be an hour and a half. Really? That's ridiculous. So I decided to send an email to try and cancel the one part so my order could actually ship. But it took 3 days to get a reply, and when I did, they said the part I wanted to cancel had just arrived but one of the other parts I ordered was suddenly on back order. It was so frustrating.

In the end, I just canceled the entire order and found a more reputable supplier for my parts. The customer service from Boats.net was completely unacceptable. I wish I had read some reviews before I ordered from them. Save yourself the trouble and find another place to get your parts.

Read full review of Boats.net
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Disappointing Experience with Boats.net: Delayed Shipping and Back-Ordered Parts

I bought some parts for my water pump on Tuesday 8/9 from boats.net. After I placed my order, I saw that one of the parts was back-ordered until Friday. It was in stock when I placed my order, so I was a bit disappointed. I talked to customer service on Wednesday 8/10 through live chat, and they told me that the part had to be shipped from the manufacturer and should be in on Thursday. They also said that I could overnight the part for Friday 8/12 delivery for $15.

However, the part didn't arrive on Thursday, so I called on Friday. They told me that they were waiting for the truck to arrive, so I asked about setting up overnight delivery. But since it would be Saturday 8/13, they wanted to charge me $85. I declined.

On Monday, 8/15, I talked to Jonathan through live chat, and he told me that the part had been shipped from Mercury and should be at boats.net on Tuesday 8/16. I talked to a different Jonathan on Tuesday, 8/16, and he told me that my order had shipped in full. Later that evening, I received an email from boats.net stating that everything but the back-ordered part had shipped and it wouldn't be available until the next Friday, 8/19. That's a whopping 10 days after I ordered it in the middle of boating season.

I finally cancelled the order for the part and paid extra shipping from another company to get the parts on 8/18 so I can go boating this weekend. I was really disappointed with my experience with boats.net. I don't think I'll ever use them again. It was a horrible experience.

Read full review of Boats.net
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Boats.net Disappointing Experience with Boats.net: Missing Spark Plugs and Poor Customer Service

I gotta say, I had a pretty rough experience with boats.net. I ordered 6 spark plugs, but when my package arrived, I only got one. I was pretty upset about it, so I reached out to their customer service team via email. But let me tell you, it's been a real struggle to get any kind of satisfaction from them. They keep giving me the runaround, and now they've stopped responding to my emails altogether.

When I first went to their website to order my spark plugs, I searched for my part number (QC12PEPB) and the page that came up clearly said "QC12PEPB Spark Plug, 6/Box" in two different places. It was right there in the title of the page and in big, bold letters on the main part of the page. But after I complained about only receiving one spark plug, they changed the description on the website to say "PRICED PER PLUG". I know for a fact that this wasn't there when I made my purchase, and I feel like they're trying to cover their tracks now that I'm calling them out on it.

Even now, they still have "Spark Plug, 6/Box" in three different places on the website. I think they need to take that down to avoid confusing other customers in the future, but they're telling me they can't do it. I don't buy it for a second.

Honestly, I don't think boats.net handled this situation well at all. They won't make things right by fixing the issue on their website and sending me the rest of my spark plugs. And to top it all off, they've stopped communicating with me altogether. That's just not professional.

Read full review of Boats.net
Hide full review

Boats.net Customer Reviews Overview

Boats.net is a leading online retailer of boats, boat parts, and accessories. Our customers have consistently praised us for our wide selection of products, competitive pricing, and exceptional customer service.

Many customers have noted that our website is easy to navigate and find the products they need. They appreciate the detailed product descriptions and images, which help them make informed purchasing decisions.

Our fast and reliable shipping has also received high marks from customers. Many have commented on how quickly they received their orders, even when shipping internationally.

In addition, our knowledgeable and friendly customer service team has been praised for their prompt and helpful responses to inquiries and issues. Customers appreciate the personalized attention they receive when contacting us for assistance.

Overall, Boats.net has received overwhelmingly positive reviews from our customers. We are committed to providing the best possible shopping experience and will continue to strive for excellence in all aspects of our business.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Boats.net contacts

Website

www.boats.net

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Boats.net?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Boats.net Customer Service. Initial Boats.net complaints should be directed to their team directly. You can find contact details for Boats.net above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Boats.net. Discuss the issues you have had with Boats.net and work with their customer service team to find a resolution.