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Product never shipped but I was charged.
These guys are thieves, straight up. I order $700 worth of two part epoxy. They shipped one of the two parts slowly. Then claimed the other half was on backorder indefinitely. They wouldn't answer the phone or email for weeks so I had my CC company do a charge back. Well that got their attention and so they finally called me. I agreed to ship the items back. I did but that wasn't good enough for them. They took it up with my CC company and reversed the charge back. Now I don't have the product or my money. Stay far away from Boatersland and parent SJK products.
Desired outcome: My money returned
Disappointing Experience
Very disappointed with Boatersland.com. They have very competitive prices but... it comes at a cost. I ordered a part on Monday and did 2nd day shipping for $41. I needed the part by at least Thursday. When the part ships they don't sent you a tracking # so I called in and asked for it. They said my part shipped ground even though it was suppose to go 2 day air. She said she would credit me the difference. Well she made up some amount to credit so I ended up paying $16 for shipping ground. I went to placed another order with the same parts to see what ground shipping is and it was $12. Unreal. The girl that helped me said..."our mistake, sorry, you will still get your part Friday". Won't do business with them again.
i tried to return some items and they never called me after 2 message's and then said it was after the 10 day return window.
i will spend my money elsewhere.
Ordered a 7 pc set of gauges and received confirmation that it would ship next day. Took apart entire helm console in preparation of new gauges. Then received a back order e-mail with no information. I called twice and left messages - no return call. Very dissatisfied.
I had a similar experience, but it also seems they do not have many items in stock. Go with a company that can at least answer your questions when you call. Thumbs down! will not use again. Check their BBB on their page, 6 customer service complaints. that really should be 60, but most people just let it go like me.
Overview of Boatersland Marine complaint handling
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Boatersland Marine contacts
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Boatersland Marine phone numbers+1 (440) 542-9100+1 (440) 542-9100Click up if you have successfully reached Boatersland Marine by calling +1 (440) 542-9100 phone number 0 0 users reported that they have successfully reached Boatersland Marine by calling +1 (440) 542-9100 phone number Click up if you have UNsuccessfully reached Boatersland Marine by calling +1 (440) 542-9100 phone number 0 0 users reported that they have UNsuccessfully reached Boatersland Marine by calling +1 (440) 542-9100 phone number866-828-1033866-828-1033Click up if you have successfully reached Boatersland Marine by calling 866-828-1033 phone number 0 0 users reported that they have successfully reached Boatersland Marine by calling 866-828-1033 phone number Click up if you have UNsuccessfully reached Boatersland Marine by calling 866-828-1033 phone number 0 0 users reported that they have UNsuccessfully reached Boatersland Marine by calling 866-828-1033 phone number
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Boatersland Marine address5275 Naiman Parkway, Suite B, Solon, Ohio, 44139, United States
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