BluePearl Veterinary Partners review: Cremation mix-up of cat's remains 9/20/2020

Our beloved cat, Gizmo, was taken to Blue Pearl Pet Hospital in Naples and sadly passed away. We arranged a private cremation and trusted them with our precious family member. Several days after retrieving our cat's urn, we were shocked to learn we were given the WRONG remains. We then had to endure severe emotional distress in returning what we thought was our cat to retrieve other remains. We are so distressed and concerned about their "tracking" process during my cat's cremation. How any professional pet hospital could allow this to happen is shocking. To this day, we are still unsure what transpired and whether the remains we now have are even legitimately our cat. Instead of honoring our loved one's journey with dignity and reliability, we had additional pain and suffering as a result of their negligence. The practices in place at this Blue Pearl Pet Hospital are totally unacceptable, lack empathy and we have requested a full refund of monies paid to this facility.