Bluehost – Domain deletion while autopay

Bluehost deleted my domain after 16 years of being their customer. I had an automatic payment for renewal, and for unknown reason they did not run it. They sent me emails that I didn’t see, due to family health problems. They never called or mailed. It is very unfair to treat long term customers this way. I still have some domains with them that I’m planning to transfer. I’ll never do business with them again.