passport service not handled properly
I had my application will all necessary papers personally hand over to the agency in new york, took a day off drove from ct to ny, as it was matter of passport along with the return shipping.
For past 1 week bls is not releasing the passport as they say the return shipping envelope is no good, well it was good at the time they accepted it & due to their negligence if its not properly kept they now blame it on applicant for not providing a good one. It was a ups envelope as they have authorised carrier worth 15$. & now they charge 30$ for the service.
Ok I am ready to pay another 30$ for return shipping so I send the pay order through usps post & guess what the post office could not trace the office & so I got the 30$ pay order back, now I have to take a day off to drive to ny to get the passport.
No one will answer your phone calls, what a pathetic service provider.
Do they really know how important is the passport document that they are mis treating it
The complaint has been investigated and resolved to the customer’s satisfaction.
no response
I had to mandatorily take BLS international service for applying of renewal of my passport. I applied & have been given the new passport, & BLS internation site states " Ready for pick up", I had given the return shipping envelope for returning passport, but no one is putting their acts together to send the passport. It being the most crucial document for a foriegn national in foreign country BLS has no sense of responsibility. Worse nightmare it has been 48 hrs that I try on to their various helpline numbers but no one is picking up the phone to answer & despite emails & complain being registered at BLS website I get no response. I live in CT & now have to take a day leave to specially go & collect the passport its pathetic.
Needless to say why & who runs the agency in NY.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey Gworah!
Drop another email and more. They are responding to mails now. I too had sent several mails. Finally they answered and processed my daughter's application.
BLS needs to work even faster and upgrade their services.
Good Luck!
no response on phone or on time process
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As a new company in visa and passport service, i would like to thanks BLS for performing good and providing better services. I had applied for tourist visa for me and for my father and sent everything via post and after 2 days i mailed them asking for the updates and they revert me back on the same day and i got my visa with 5 working days...great work done by BLS ...thanks a lot
Hey Gaurang!
I think you must not waste your time and send a return envelope to BLS instead. And, further you must ask them to return your previous envelope too.
How can a service like BLS International do this to any applicant...
I too was quite concerned when they delayed my daughter's passport. After dropping several mails(after long time of two months) they returned her passport. Finally, she is in India with her grandma.
I hope they will improve their services before applicants become too aggressive to go to even a higher level.