Blossom Flower Delivery review: Floral arrangement for death in the family

BUYER BEWARE: Budget flowers at a Designer Price

8/17/23

My experience was, unfortunately, terrible. The arrangement I selected was elegant, soft, and beautiful. It was a sympathy arrangement for a close friend and colleague and cost me $110.00 CAD. I was expecting it to look similar to the one on the website - and acknowledged there would likely be some slight variances. What was sent looked like an arrangement I would pick up from Costco or Safeway for $30. I sent an email along with photos of what I expected and what was received. More than 24 hours passed prior to someone reaching out to me. Ralph apologized, defended, and then offered me less than $10 as a refund. I advised this was unacceptable. He then moved to 20%, also unacceptable. He then stated that 25% is all he could refund - $16, also unacceptable. I wasn't expecting a $70 refund, even though that is what I should have received. I am incredibly disappointed in this company as a whole. I will not purchase from them in future and will be sure to spread the word that "Buyer Beware" as you will not get anything close to what they post on their website. Instead of roses, freesia, hydrangea, and irises - I got carnations, daisies (and not the Gerbera ones, but the inexpensive ones), mums, and maybe 2 roses (it is hard to tell from the photo). For $110?

Their substitution policy mentions exchanging like for like - it just may be a variation in colour (white vs cream; pink vs purple). That is not what happened. The two arrangements didn't look remotely similar.

Oh! And the staff made a typo when writing the card and rather than be professional about it, used messy liquid white out rather than re-writing the card. Unacceptable.

Essentially - I got bargain flowers at an inflated designer price and the company isn't willing to acknowledge that or actually be accountable. I consider this to be theft and have asked to speak with Ralph's supervisor as this does not adhere to their own Substitution Policy on their website.

I will provide an update as to whether the company will step up and make it right, or if they continue to not take responsibility.

I will also continue to write reviews to express my disappointment in the hopes that someone else doesn't get taken advantage of.

Tip for consumers:

Delivery time was very quick. Perhaps had they spent more time on the arrangement, it would have been more accurate.

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