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Bloomex Australialate delivery, wrong product, did not supply part of the order, etc

Review updated:

I ordered extra large bouquet of flowers with large handblown glass vase, small message card and explicit but, fair time range, delivery instructions, on Wednesday 10th April 2019 to be delivered am Friday 13th April 2019. (Perth WA)
This was to a school for a special ceremony and assembly. (NOTE; the school closes at 3pm, hence the delivery instructions.)
The flowers did NOT arrive until the school was preparing to close at about 2:40pm or so.
Missing the ceremony and the purpose of the flowers. Also, they were NOT the right flowers or amount/size of bouquet !! Furthermore, I paid the extra $20 or so for the large, handblown glass vase. Nothing else was in the box, not even a small card for the recipient !
I contacted them immediately by phone, but the woman was very stand-offish and said they needed photos and complaint by email, which I also did !
They repied saying the flowers look excellent and correct and sorry for the vase. They obviously didn't even read the order correctly as the vase they referred to was the smaller, cheaper one !
Nothing about the negligence or failure to honour the order/contract etc.
Basically denied any wrong doing !!
How or why is this company allowed to continue to operate in this country given the amount of complaints and people in my position, that I've since discovered after my ill treatment from this company which appears to be a classic scam type company !!??
Consumer Protection is supposed to be strong, here in Australia !!
Please look into this company and either make them atone for their transgressions or remove them from our market place.
Thank you.
Regards,
Brian Clarke
NOTE-: My order info below.

Purchase Order
Bloomex Australia
toll free: [protected]

Order Information
Order Number:
[protected]
Order Date:
Apr 10, 2019
Delivery Date :
Apr 12, 2019
Order Status:

Customer Information
Bill To
Company :

Full Name :
Brian Clarke
Address :
51 Stanbury Crescent
City :
Ellenbrook
State/Province/Region :
Western Australia
Zip/Postal Code :
6069
Country :
Australia
Phone :
[protected]
Email :
[protected]@yahoo.co.uk
Delivery Information
Company :
Gladys Newton School
Full Name :
Maggie May
Address :
93 Balga Avenue
City :
Balga
State/Province/Region :
Western Australia
Zip/Postal Code :
6061
Country :
Australia
Phone :
9349 6499

Order Items

Qty
Name
SKU
Price
Total
1
Glass Vase (Hand blown)
This beautiful hand blown glass vase is ideal for any special arrangement.� It is perfectly designed to hold up to 36 long stemmed roses. This hand blown vase is the perfect addition to your bouquet, especially if you are sending it to an office, hospital or funeral home (please note, all bouquets going to a funeral home must be accompanied by a vase). Measures approximately 10" tall.
AURP04
$19.95
$19.95
1
Magical Mixture (supersize)
Make their day magical with this breath-taking combination of Lilies, Roses and Alstroemeria. These lovely flowers symbolize happiness and renewal.The opulent bouquet includes Asiatic lilies, alstroemeria, roses and waxflower accented with leatherleaf fern. These flowers are shipped fresh, budding and ready to bloom. Vase not included, but they are available!
AU112-03
$69.95
$69.95

SubTotal :
$89.90
Delivery Fee :
$14.95

Total:
$104.85

Delivery Information
Carrier
Price
Bloomex Australia
$14.95

Payment Information

Customer's note
Occasion :
Thank You
Card message :
To our dear, Maggie May.
Although we've only been involved with you for a short period of your long career, your influence, grace and thoughtfulness will be missed, , , , , , immensely.
With love and appreciation,
Robson Clarke and his family, Brian, Naoko and Grace.
Signature :

Instructions and comments (we will keep this information confidential) :
Could this be delivered between 9am and 11am or as close as possible on the given date on April 12th 2019. Thank you.
Reminder :
ENABLED

Bloomex Australia
Bloomex Australia

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Apr 13, 2019
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Comments

  • Sc
      Sep 25, 2019

    Yes same!! why they allowing this company to hassle people. poor service!!! and we should take an action regarding this we put effort and spent money but in return what we got. i ordered also for bday gift as a surprise but should be 24 they will deliver but they did not deliver it... so what is the point ordering if they will not deliver as the day you mention.

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