CB Appliances Black & Decker Complaints #22-41

Black & Decker review: 14k portable air conditioner ( 3 comments)

Don Kinney of Eatonton, US

Oct 01, 2019 12:21 pm UTC

Verified customer

S/N BPACT14HWT321800735. I reported it's failure on Aug. 22, 2019 to the customer service number under warranty at 844-299-0879. I was told a new unit would be shipped on three different occasions. I finally go a "supervisor's" name in the United States—Susan Westerville 929-265-3662. She does not answer her phone and refuses to return my numerous calls in which I leave my phone number.

Don Kinney [protected]

3 comments

Add a comment

Tiffany Osborne

Murfreesboro, US

1 comments

Tiffany Osborne of Murfreesboro, US

Aug 28, 2020 3:59 pm UTC

Hi Don,

Was this ever resolved? I’m experiencing the same issues.

Carol Jung

Kapaa, US

1 comments

Carol Jung of Kapaa, US

Feb 19, 2021 7:18 pm UTC

I purchased a Black & Decker window Air Conditioner. I was able to speak to an agent. The problem I encountered was not lack of responsiveness on B & D part but that I was asked to get the SERIAL NUMBER from the A/C unit to give to agent. At first I couldn't find a serial number. on the outside area of unit or on the inside part of the installed unit. I called again to find out where the number would be located. After struggling (I am 71 years old BTW) to find a number anywhere on the outside of the housing unit, I had to get a ladder to do a close inspection. I had been told by agent to look for a white or silver tag on the side or bottom of unit. I found a small white paper with Alphabet letters and some numbers located on the inside of the outer housing that protruded from the back side of the unit. It was difficult to find and see behind the air venting where it was located. I did my best to take a photo with my phone but only could get a portion of the numbers. I would say to please have the serial and model number located in a convenient place where a customer can easily read the information. C. Jung

Moniamer

Hudson, US

1 comments

Moniamer of Hudson, US

Aug 08, 2022 5:43 pm UTC

Verified customer

Same problems with Automatic voicemail on the phone number I was directed to by C/S agent. Not responsive. My portable a/C stopped working slightly after one year of warranty. Wasn't cheap... No service, no help...

Black & Decker - 14k portable air conditioner - Photo 1 - comment #2244738

View 0 more photos

Black & Decker - faulty product! 2

Black & Decker - lack of parts support 2

Black & Decker - it does not work! 1

Resolved

Black & Decker - what happened to black & decker? 1

Resolved

Black & Decker - poor service 4

Resolved

Black & Decker - cordless grass trimmer model lst136

Black & Decker - tr117 hedge trimmer 1

Black & Decker - Warranty claim

Black & Decker - Black+Decker Hand Mixer

Black & Decker - Repair not followed through

View all Black & Decker reviews and complaints

Black & Decker Contacts

Black & Decker phone numbers

1800 338 002

Click up if you have successfully reached Black & Decker by calling 1800 338 002 phone number 1 1 users reported that they have successfully reached Black & Decker by calling 1800 338 002 phone number Click down if you have unsuccessfully reached Black & Decker by calling 1800 338 002 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling 1800 338 002 phone number

100%
Confidence score

Australia

+1 (800) 544-6986

Click up if you have successfully reached Black & Decker by calling +1 (800) 544-6986 phone number 0 0 users reported that they have successfully reached Black & Decker by calling +1 (800) 544-6986 phone number Click down if you have unsuccessfully reached Black & Decker by calling +1 (800) 544-6986 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +1 (800) 544-6986 phone number

USA and Canada

+44 175 351 1234

Click up if you have successfully reached Black & Decker by calling +44 175 351 1234 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +44 175 351 1234 phone number Click down if you have unsuccessfully reached Black & Decker by calling +44 175 351 1234 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +44 175 351 1234 phone number

100%
Confidence score

United Kingdom & Ireland

+43 16 620 080

Click up if you have successfully reached Black & Decker by calling +43 16 620 080 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +43 16 620 080 phone number Click down if you have unsuccessfully reached Black & Decker by calling +43 16 620 080 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +43 16 620 080 phone number

100%
Confidence score

Austria

+33 472 203 977

Click up if you have successfully reached Black & Decker by calling +33 472 203 977 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +33 472 203 977 phone number Click down if you have unsuccessfully reached Black & Decker by calling +33 472 203 977 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +33 472 203 977 phone number

100%
Confidence score

France

+49 344 452 2444

Click up if you have successfully reached Black & Decker by calling +49 344 452 2444 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +49 344 452 2444 phone number Click down if you have unsuccessfully reached Black & Decker by calling +49 344 452 2444 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +49 344 452 2444 phone number

100%
Confidence score

Germany

+41 266 749 393

Click up if you have successfully reached Black & Decker by calling +41 266 749 393 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +41 266 749 393 phone number Click down if you have unsuccessfully reached Black & Decker by calling +41 266 749 393 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +41 266 749 393 phone number

100%
Confidence score

Switzerland

+86 400 690 2821

Click up if you have successfully reached Black & Decker by calling +86 400 690 2821 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +86 400 690 2821 phone number Click down if you have unsuccessfully reached Black & Decker by calling +86 400 690 2821 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +86 400 690 2821 phone number

100%
Confidence score

China

+81 359 795 677

Click up if you have successfully reached Black & Decker by calling +81 359 795 677 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +81 359 795 677 phone number Click down if you have unsuccessfully reached Black & Decker by calling +81 359 795 677 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +81 359 795 677 phone number

100%
Confidence score

Japan

+65 63 097 266

Click up if you have successfully reached Black & Decker by calling +65 63 097 266 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +65 63 097 266 phone number Click down if you have unsuccessfully reached Black & Decker by calling +65 63 097 266 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +65 63 097 266 phone number

100%
Confidence score

Singapore

+82 15 770 933

Click up if you have successfully reached Black & Decker by calling +82 15 770 933 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +82 15 770 933 phone number Click down if you have unsuccessfully reached Black & Decker by calling +82 15 770 933 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +82 15 770 933 phone number

100%
Confidence score

South Korea

+886 229 994 633

Click up if you have successfully reached Black & Decker by calling +886 229 994 633 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +886 229 994 633 phone number Click down if you have unsuccessfully reached Black & Decker by calling +886 229 994 633 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +886 229 994 633 phone number

100%
Confidence score

Taiwan

+66 22 209 944

Click up if you have successfully reached Black & Decker by calling +66 22 209 944 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +66 22 209 944 phone number Click down if you have unsuccessfully reached Black & Decker by calling +66 22 209 944 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +66 22 209 944 phone number

100%
Confidence score

Thailand

+55 800 703 4644

Click up if you have successfully reached Black & Decker by calling +55 800 703 4644 phone number 1 1 users reported that they have successfully reached Black & Decker by calling +55 800 703 4644 phone number Click down if you have unsuccessfully reached Black & Decker by calling +55 800 703 4644 phone number 0 0 users reported that they have UNsuccessfully reached Black & Decker by calling +55 800 703 4644 phone number

100%
Confidence score

Brazil

More phone numbers

Black & Decker address

701 E Joppa Rd, Towson, Maryland, 21286-5559, United States

Black & Decker social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Aug 11, 2026
View all Black & Decker contacts