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Unfair Permanent Ban & Disrespectful Support (Case #171731472) – Avoid Binance!
I was scammed out of $324 (Ticket #168974333), and Binance failed to recover a single dollar for me. Despite this loss, I moved on and built my account with total dedication, achieving 798 positive feedback reviews and 0 negative ones. Every single trader I dealt with was 100% satisfied.
However, a minor mistake occurred when a friend I trusted adjusted an ad price, similar to how verified merchants promote top-listed ads. Instead of reviewing the situation fairly, Binance showed zero mercy, ignored my flawless track record, and permanently banned my account.
On multiple occasions, users sent me wrong transfers exceeding $100, and I returned every single cent to its rightful owner—Binance can easily verify this from the existing dispute records on my account. I even offered to personally compensate for any mistake my friend made to resolve the issue immediately.
To show goodwill, I explicitly requested a reasonable compromise: reducing the penalty from a permanent ban to a temporary restriction on P2P trading. Instead of considering this fair request, they took a catastrophic action by escalating it to a full account closure, completely blocking me from accessing my account.
Even in my latest support chat regarding this case (ID #171731472), their agents continue to hide behind rigid, copy-pasted automated templates ("According to our terms of use..."), showing zero respect, flexibility, or appreciation for loyal users.
Save your money and effort—stay away from Binance!
Recommendation: "Never trust Binance P2P; they lock accounts arbitrarily and provide zero human support."
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That is a harsh penalty for a single mistake, especially after you returned money that was sent to you by accident. Stop dealing with chat agents. Send a written appeal to Binance's formal complaints department, attach your 798 positive reviews, the dispute records showing you returned the overpayments, and the offer to compensate. Ask them to name the exact term you breached and to consider a temporary restriction instead of a permanent ban. Give them 14 days. If they refuse, file with the financial regulator in your jurisdiction and keep every ticket number. You have a paper trail, so make them answer on it.