The complaint has been investigated and
resolved to the customer's satisfaction
Best Westerndouble charge on hotel room

My husband stayed at the Best western in andalusia al on 02-22-2012. They charged his card when he checked in for his room then again when he checked out. This is the 3rd time this has happened.

He would stay somewhere else, however the picking are slim for decent hotels in andalusia and although the manager says they will fix it. It takes several days and holds up 80.00 of our money, So be warned . If you stay here, watch your credit card statement and be sure to call them as soon as they double charge you so you can get your money back asap.


  • Ed
    E. Downey Nov 19, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Best western Inn & suites
    480 WIlson Creeek Blvd
    McKinney, Tx 75069

    We stayed there as part of a select sofbtall team and I got charged a 3 night stay when it was only 1 night. I called to speak to the mgr upon seeing credit card bill and was told by the manager Bina that i should have called 3 wks before since the hotel was full. I called the hotel on 9/30/12 to adjust a 10/13/12 stay, and spoke to Cody and was not told that there would be a problem in changing our length of stay from 2 nights to 1 night. The customer service of the clerk was inept and the manager was less helpful and would not acknowledge that this was their error and not mine. I will pass along to our organization how this hotel deals with customers to avoid ever staying there again.

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