Best Buy
reviews and complaints

I bought an air fryer last year. You told me to send it back. I sent it back in October. You promised a rebate within 6-8 weeks. No rebate. I started calling, chatting almost everyday. On February 15, i was promised a REFUND in the amount of $63.35 within 48 hours. NOTHING. Every day I call or chat I get a new story. Today, they told me 6-8 more weeks. Why is Best Buy so dishonest?

I bought a brand new Lenovo all in one 8/22/22. I was recommend a new printer, geek squad protection the whole nine yards. I paid over $1500.00. The computer started freezing up and you would have to unplug it and plug it back in to get it working again. Was planning to take it in for services but my mother feel down the stairs at her home and died 5 days later. So in having to take care of funeral services and her estate since my father passed on 1/1/2022, I was not able to take in for servicing until Nov. Geek squad kept it for over 24 hours and said no issues. I brought it home and it froze up again. Returned to the store and they sent it down to the serving center now for repair, repair #01079-[protected]. Took over 10 days to get it back. Once again froze. I went to the store requesting replacement. Was told NO and has now been sent back since 2/3/23. Service # 01079-[protected]. But no knows where my computer is. I want a replacement please. I have been a customer for over 20 years and this experience has been horrible. Scott the manager from the Longmont store has said he sent an email to the service center manager with no response in over 24 hours? I find that hard to believe.

Why, for $9, you lost me as a customer.
Recently I went to the store and purchased a transfer cable for my camera.
After getting home, I believe I left it at the store.

First time I called, I was told they would reach out to the store, and someone would respond within half an hour. Nobody had the decency to return my call.
The second time, same thing, they would reach the store and somebody would get back to me.
The third time, I asked to be transferred to the store: that would not be possible, of course.

I spoke to Erica and I asked to be transferred to a manager. Supposedly, she spoke to a manager named Joseph. Her response was that I could not speak directly to the store and there was no way she could send the store a message. My question, how did the other reps do it? However, the most absurd solution to the problem was, she had this brilliant idea to go to the store and ask in person. I did not want to do that, go out of the way to find out the cable was no longer there.

This is really poor customer service! I will take my business somewhere else...

I have tried to have a Ring floodlight light installed since the end of Nov.2022. Initially, when the contractor came out, I was told they could not install due to the placement of the floodlight. The placement needed to be 30 ft and they could only install up to 20 ft. Since that time, there has been 5 scheduled attempts for this appointment and each time the technician did NOT show up. If they showed up ( only one other time, they couldn't install due to height restrictions).

I didn't receive a call as to a reason for the "no show". I would call in each time for an explanation, to be told the appointment was rescheduled for X date. No one informed me of the rescheduled date nor did I receive a reason as to why there was a cancellation.

This is poor business practice! There is a 5 hour window for appointments and I am wasting time from work while waiting on a technician that will ultimately not show up. At present, the 5th scheduled call was for yesterday, 2/1/23 and here we are today 2/2/23 and the light is not installed.

When scheduling attempt 3,4,5 I told the scheduler the situation and requested that they send a contractor capable of installing a light at 30 ft. This is extremely frustrating. I have contacted Total Tech support with my concerns and have requested to speak with a manager regarding the issue and/or a complaint department. No one is able to assist with the request.

Do better Best Buy!

Absolutely the worst customer service at the North Ave. and Howard St. locations. I stopped at both today 1/31/23 to purchase an all-in-one computer but could not get anyone to wait on me. No employee in either of the locations, had to ask for someone to be sent and then on both occasions waited about 6-10 minutes and no one ever showed up. I stopped at North Ave first and left, then onto the Howard St location and went through the same thing. At Howard St. you could have heard "crickets" in the store as there were little to no customers and again could not get assistance. I finally tried the Touhy St. location and actually had someone not only greet me but ask how they could be of assistance. Wow, what a concept in retail! I was able to purchase the computer and had a terrific employee interaction. Should not have to be this hard to make a purchase at any retailer. Maybe this is why Best Buy continues to close locations. Just poor customer service.

I purchased a Dyson Hair blower on line for Christmas gift. I went to return it on Jan-28. I was told that I couldn’t and was not offered any path to return it. It was not clear to me that I couldn’t return it at all when I purchased it. After the fact I checked the link to return policy that was on my email receipt. It is a boiler plate aggressive return policy that offers a 14 days or 60 days return options. I am still within the 60 days…

BUYER BEWARE!
Sony cannot/will not support their products!

Stay as far away from Best Buy and avoid purchasing a Sony theater system! Read all the complaints everywhere regarding how they continue to disrespect the customers! Their customer service is a joke! Corporate is well aware of these issues and refuse to do anything to resolve anything. Probably why they do not post their contact information.

It’s not surprising since their CEO, Corie Barry is/was investigated for misconduct:
Best Buy CEO Corie Barry being investigating for alleged misconduct (cnbc.com)
Best Buy’s board is investigating allegations of misconduct by CEO Corie Barry. The board received an anonymous letter and has hired outside counsel to investigate. The letter alleged that Barry engaged in a romantic relationship with another company executive.

Their Geek Squad and 3rd party vendors are inexperienced. All they know how to do is plug stuff in and leave you with their carnage. Their ‘social media people’ are not human, just bots/AI.
I wish our salesclerk, Jason Hoover, would have been upfront about the issues we would be facing prior to our purchases. Now, as ‘professional’ as he thought he was, to just ignore us! Great job Jason! Glad you enjoyed the commission you received from the crap you sold us!

We have made trips to the Folsom and Roseville stores to get resolutions.
Their own managers and staff acknowledge the fact that customer service is a joke and yet Best Buy continues to rip people off!
People need to avoid this company altogether.

After shopping around at 'big box' stores and local 'mom and pop' appliance stores/centers, I decided to purchase my new LG WashTower from my local Best Buy store. They reeled me in by saying that if I apply for a BB credit card/line I would qualify for for a promotional $10 back on every $100 spent. Because of this, I would be getting about $200 back--this made me return to BB for the purchase instead of choosing my local, trusted appliance store.

I applied for the CC, but was only offered a 'Gold' card and a credit line that was lower than the cost of my appliance. I was about to walk, when the sales team began thinking outside the 'sales box' and offered to price match the cost of the appliance at the local store and convince me to buy the "Total Tech" package to get some discounts and freebies on accessories and installation of the Wash Tower. The dryer is going to be gas, but needed to be converted to LP, so they included a discounted installation fee for the conversion of natural to LP gas, (but will find out later--they failed to tell me I needed the conversion kit.)

Delivery and installation day was scheduled for January 16, 2023, four weeks from purchase date.

January 16, 2023, delivery and installation day. The 'haul away' guys came before the installation guys. When the delivery/installation crew arrived, they immediately said, "Oh, we can't install your unit today, b/c you do not have the right connector. We'll have to come back." Obviously, this is not what I wanted to hear, so I called the Geek Squad to find out what needed to be done and why no one from BB thought for a moment to offer free Home Consultation to see if I had the necessary connections and whatnot. The next installation date/time was scheduled for February 14--another four weeks.

January 17, 2023, I went to my local BB store to tell them what had happened and the manager was able to get the installation expedited to Jan. 23rd. Great!

January 23, 2023, installers were scheduled to arrive between 1:30-3:30, my husband would be home to intercept them. I received a call from BB asking me if I had purchased a LP conversion kit. I said I had as it was on my receipt, to which the representative responded, "No, you did not purchase the kit, you purchased the installation of the kit." Why would I purchase installation without having purchased a kit? The representative told me they would not be installing the WashTower--again--b/c I did not have an installation kit.

I called back and spoke with a lovely representative who ordered me a kit and tried to expedite another installation date/time for Wednesday, January 25th. I also wrote an email to the local BB manager that expedited the installation the second time. The operations manager returned my call and said he'd see what he could do.

January 24th. Zero communication with BB regarding the possibility of an installation on January 25th.

January 25th. I called the call center again and spoke with yet another representative who told me there is nothing to do but wait for the installers to contact me by email regarding an expedited date/time.

I received an email. The original reinstall date of February 14th 'window' was changed to arrive 7am-1pm. My husband and I set the 'window' for arrival for 1pm-7pm, due to our jobs. We cannot take anymore time off from our jobs to wait at home in hopes that our beautiful appliance be installed.

Best Buy is now 'black balled' for me. I will not ever purchase an appliance from BB. I will not ever suggest/refer my friends to purchase an appliance from BB. There is no reason I should be waiting this long to have my appliance installed. It is sitting in my laundry room, just staring at me. I have had to go to my local laundromat to wash/dry my family's clothes. I have been highly inconvenienced by Best Buy. I am not a happy customer.

Hello. I purchased an LG 48" Smart TV ( $2.800.00) mid June and now the power button does not work /TV won't turn on... Since I purchased Tech Support I contacted them & was told that the earliest appointment will be in a week. I'm a patient / reasonable person, glad to wait 2 -3 days but, a week is not service I payed for and unprofessional. I went to the store (2909 Los Feliz Blvd., Los Angles, CA.90039) spoke to the Manager (Hubert, said that's his name) but, he was dismissive of my complaint, not helpful. The entire experience / lesson learned is to take my business elsewhere... Again unprofessional. Thanks.

We filed a complaint with the Better Business Bureau concerning Best Buy in Gastonia, NC. This file was closed without being taken care of. The complaint number was [protected]. Could you please reopen this case so that we can get this issue resolved? The computer has not been repaired. I'm still out $300 with a messed-up computer. Thank you for your assistance in this matter.

i attempted to purchase an i phone from the dartmouth ma store today. it appears that the people working in that department have no ideat of what they are doing. i purchased the phone and the sales rep. attempted to activate it. i did not know my apple pass word. instead of attempting to reset it he just gave up. he was more intrested in his female co worker than me. after one hour and fourty five minutes, i cancled the sale and left. the other person that i was speaking to had been there over two hours trying to get his new phone activated.

I filed a complaint with the BBB about Best Buy. The complaint number is [protected]. I received a promising email from Mr. Ruben but since the email I haven't heard anything. Mr. Ruben will not return my phone calls concerning this matter. I would like to reopen this case.

This is with the Best Buy in Gastonia, NC. We took our computer to Best Buy on or about December 8, 2022. The information is in the previous complaint.

Reported Dec 30th, Repair scheduled by Best Buy. Date and time confirmed by Best Buy agent. [protected]

Wife took off of work to be available for the 5 hr service window. 3rd party repair group did not show and were unavailable by phone the whole day. 3rd party service called me the next day and stated Best Buy does not schedule their service techs and it was my fault for not contacting them.

Contacted Best Buy agent again to report no show of tech. BB agent could not reach the company by phone or email, so BB agent cancelled appointment, elevated to higher level, I was supposed to receive a contact within 48 hours.

5 days later with no return call I contacted BB agents again. BB Agent scheduled another appointment for repair Saturday 14th 2023. I confirmed with the BB agent, that it WOULD NOT be the same original 3rd party repair service that did not show on the 1st scheduled appointment. BB agent confirmed it would be a Geek Squad Tech and I DID NOT need to perform any additional tasks to schedule the appointment.

I was contacted this morning by the original 3rd party repair service saying they needed information about my washer to schedule the appointment. Information Best Buy has because I purchased from BB.
I contacted BB agents again to find out why the opposite of what I had been told was occurring. 45 minutes on hold and I still have no answer.

Sub Par Performance by Best Buy so far! 3 weeks without a washer.

I Schedule a delivery of a LG 86 TV and today when the person that was to bring the TV was getting the TV at the warehouse there was not TV.

He could not delivery as plan.

I fully prepare as requested by best buy and I did not work today waiting to the delivery. I lost money and I lost trust in a company, and I did buy literally thousands of dollars over the years. I really feel this is unfair.

My Name Francisco Herran. delivery address 24 Belle gate CT, Pooler, GA, 31322.

my phone [protected] and [protected].

Date of delivery was schedule for today 01-12-2023.

I did cancel the order and unless I am compensated, I will buy from a different company in the future.

I purchased an Ausus laptop from BB that their information published on their website. In the information it says it will accept an M.2 they shipped one that does not accept an M2. When I contacted CS they used every process they could to avoid the facts. Sent me through 4-5 CS agents and none would correct it.

ASUS - 11.6"Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC - Star Black
ASUS - 11.6" Laptop - Intel Celeron N4020 - 4GB Memory - 64GB eMMC - Star Black

Model:
E210MA-TB. CL464BK
SKU:
6498805
Quantity:
1
Item Total:
$106.49
Product Price:
$99.99
Sales Tax, Fees & Surcharges:
$6.50
Return & Support Options
Returnable until Jan 20, 2023.
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they have a glitch in their system they keep trying to fix my pc and can not find the troulb 15 calls trip to the store and i am legally blond and do not drive so i have to pay for lyft paying 200 a year for total tech support for nothing calls should not be sent to forgien countys they can not read and do not understand eng so even after all the calls and the trip to the store they can not or will not fix the probpem so there for i can not use my assount so the stole 200 dollars from me

We ordered a MacBook Pro on November 26th 2023. UPS did not ship it to the right address. Now Best Buy claims it was delivered and will not refund according to email received from customer care rep Arianne. Even though I spoke to a rep on 20 December 2022 after investigation concluded it wasn't shipped that I would be refunded. I have documents showing inconclusive delivery proof from ups and delivery to wrong address from UPS. Every time I call the 1-888 # a rep says a manager needs to handle the case file and that one will reach me within 24hrs, yet I NEVER receive a call back.