Best Buy – Page 11

We ordered an appliance on-line. The site stated that it was in inventory. We paid the invoice. Best Buy called to schedule delivery and installation.

The day of serivce they called to cancel because the appliance was not in stock. This same crap happen not once but EIGHT different times over 2 1/2 months! We canceled the order and requested a refund. We sent an email to 4 different people in their corporate PR department and heard absolutely nothing.

Once we got our refund we canced all accounts assoicated with this garbage company.

Hi Team,

I had order: BBY01-[protected] which had $350 worth of e-gift card. But unfortunately I missed email and didn't verify the e-gift through email. Hence I approached BestBuy customer care and they were saying that they can't able to do anything since it was 60 days old.

After delivering the order, with in 2 months of period I was trying to use e-gift card but that was expired.

Please find the attached order details, kindly look into this issue and help!

Thanks,

Prakash

I bought a washer & Dryer set (LG) from Best Buy. The washer was a floor model. When it was delivered, it leaked a lot. The driver took it back. That was 2/25/23.

I've been trying to get the dryer picked up (I wanted the set) for two weeks and get my account credited. I told them that I can be home at 3:30.Two different managers have guaranteed me that it will be there after 3:30. They lied.

Every time I call, I get the exact same script, word for word, from the person answering the phone. I left work early twice to meet them, but they came early, as they know that nobody will be at my house. I even got text messages at 6:30 AM to tell me that they will be there between 7:00 - 11:00. That happened today, 4/3/23. It also happened on 3/30/23.

I called that morning to let them know that I will not be there then, but they do not care about customers if they already have their money.

Totally frustrated by BB's archaic phone system. Can't sign into my account because I NEVER receive either text or email message after 1 hour. NO EXCUSE FOR THIS. Wondering why your sales are dropping off?

Tried to renew my Totaltech account, but couldn't do it on-line.

Tried to call to speak to a manager (locally and nationally) but couldn't get through to someone.

This EXTREMELY POOR CUSTOMER SERICE ONLY FORTELLS THE DEMISE OF BEST BUY.

BB is much better than what I'm experiencing. I expect to hear back and not just the party-line BS. Thank you for your kindness.

In November 2022 I purchase 3 Samsung Galaxy S21 FE 5G smart phones At a Best Buy Mobility Store

Service was great and the sales person recommended I switch from Bell Mobility to Virgin Plus, after reviewing my plans. I was hesitate, but the sales person persuaded me to do it. All is well, but now that I can travel again, I find out that Virgin Plus does NOT have a travel plan. It is $13/day for each phone for US travel. Our holiday for 3 People for 3 weeks thus costing me $819 CDN! compared to $40Cdn per phone for Bell Mobility. I contacted Virgin Plus 2 X and I was quickly reminded that the amount of time left on my contract and the cost to cut the contract. Any savings the sales person recommended, is being eaten up and more so by the Virgin Plus non travel plan. 3 holidays per year in the US and perhaps a winter break will cost me around $3,000. That is unacceptable. Sales personnel should NOT be recommending such a plan, unless making the customer aware of this short fall. I am very disappointed, and once I can get out of this plan, I will be going back to Bell and purchasing my phone from them.

I purchased TV on 03-21-23 set delivery for 03-25-23.

Delivery was canceled. I vent to store spoke to manager. Due to snow storm all delivery at Kenosha have been cancel. I know what is snow storm but that day we just got some snow! Useless third party needs to be fired!

Now new appointment has been rescheduled for 03-28-23 from 7am to 11am.

Now what I must take a day off! Give me a break! This is not acceptable!

BB tell me what you will do about this!

I placed an order for an Insta360 X3 via bestbuy.com, but despite FedEx marking it as delivered, I never actually received the product. After reaching out to customer service, I was informed that they had conducted an investigation and found no evidence of fault on their end, therefore refusing to issue a replacement or refund. Despite requesting proof of delivery, I have yet to receive a response. Losing $500 in this manner is simply unacceptable, and I am extremely disappointed with both the poor experience and lackluster customer service I have received.

A total scam. I spent $20k on kitchen equipment purchasing Total Tech for protection. When I came to use it they the renewal had expired and they had been unable to renew on my card - which is a lie as there is plenty of unused space on my card. I have a Best Buy account and proof none tried to contact me. Whe. I say there - their ‘customer service ‘ is someone in India answering from their home with dogs barking in the background. A total scam

I got a credit card form Best Buy and never ended up using it as they did not offer online purchases for the item I wanted. A few nitbhs later there were fraudulent charges to my account. Explain why I am supposed to pay for this.

I notified them the day the fraudulent purchases were made. Why do they say that I am supposed to pay for this? Its rediculous. Dont use their credit or buy from them. They are crooks. Never going back.

I just canceled what was a supposed auto-renewal of a $229.40 service plan that I had no recollection of buying. I then went over last year's credit card statements and saw that I had bought a $1,023.10 item from Best Buy, and was charged for a service plan along with it. This is highly unlikely as I NEVER buy service plans. In any event I canceled the purchase the same day - but when I cancelled the purchase Best Buy did not cancel the charge fore the service plan for the item I did not buy.

last week they delivered my dryer set it up defective would not start took it back had to wait a week for new one i am 77 yrs old going to the laundry mat was really hard on me plus cost $20.00 i feel like i should get compensation. for all the time and trouble my husband gary is a total tech customer we have bought all are appliances from you furthermore had problems with gas stove i bought there so much trouble you replaced it with a new one seems like warehouse has some bad appliances. please compensate. thank you mrs serra

I called Best Buy on two different occasions approximately middle of February. I asked about getting my computer tower diagnosed to see if worth fixing or getting a new one. I was told I could bring it to the store and could have diagnosed at no charge. I took it in to Niles store on 2/23 and was told I needed an appointment. I said I wasn’t told that. Sales girl said if you call store and they don’t pick up the service center answers and doesn’t always know correct procedure. So I start giving my info for appt and said I want to make sure this is no charge I was told it was by both people she said yes it is and then said I better make sure. She asked one of the geek squad and he said it’s $69.99. I said you need to let service center know how things work. Girl never apologized nothing. I will not shop at store ever again.

I bought an air fryer last year. You told me to send it back. I sent it back in October. You promised a rebate within 6-8 weeks. No rebate. I started calling, chatting almost everyday. On February 15, i was promised a REFUND in the amount of $63.35 within 48 hours. NOTHING. Every day I call or chat I get a new story. Today, they told me 6-8 more weeks. Why is Best Buy so dishonest?

I bought a brand new Lenovo all in one 8/22/22. I was recommend a new printer, geek squad protection the whole nine yards. I paid over $1500.00. The computer started freezing up and you would have to unplug it and plug it back in to get it working again. Was planning to take it in for services but my mother feel down the stairs at her home and died 5 days later. So in having to take care of funeral services and her estate since my father passed on 1/1/2022, I was not able to take in for servicing until Nov. Geek squad kept it for over 24 hours and said no issues. I brought it home and it froze up again. Returned to the store and they sent it down to the serving center now for repair, repair #01079-[protected]. Took over 10 days to get it back. Once again froze. I went to the store requesting replacement. Was told NO and has now been sent back since 2/3/23. Service # 01079-[protected]. But no knows where my computer is. I want a replacement please. I have been a customer for over 20 years and this experience has been horrible. Scott the manager from the Longmont store has said he sent an email to the service center manager with no response in over 24 hours? I find that hard to believe.

Why, for $9, you lost me as a customer.
Recently I went to the store and purchased a transfer cable for my camera.
After getting home, I believe I left it at the store.

First time I called, I was told they would reach out to the store, and someone would respond within half an hour. Nobody had the decency to return my call.
The second time, same thing, they would reach the store and somebody would get back to me.
The third time, I asked to be transferred to the store: that would not be possible, of course.

I spoke to Erica and I asked to be transferred to a manager. Supposedly, she spoke to a manager named Joseph. Her response was that I could not speak directly to the store and there was no way she could send the store a message. My question, how did the other reps do it? However, the most absurd solution to the problem was, she had this brilliant idea to go to the store and ask in person. I did not want to do that, go out of the way to find out the cable was no longer there.

This is really poor customer service! I will take my business somewhere else...

I have tried to have a Ring floodlight light installed since the end of Nov.2022. Initially, when the contractor came out, I was told they could not install due to the placement of the floodlight. The placement needed to be 30 ft and they could only install up to 20 ft. Since that time, there has been 5 scheduled attempts for this appointment and each time the technician did NOT show up. If they showed up ( only one other time, they couldn't install due to height restrictions).

I didn't receive a call as to a reason for the "no show". I would call in each time for an explanation, to be told the appointment was rescheduled for X date. No one informed me of the rescheduled date nor did I receive a reason as to why there was a cancellation.

This is poor business practice! There is a 5 hour window for appointments and I am wasting time from work while waiting on a technician that will ultimately not show up. At present, the 5th scheduled call was for yesterday, 2/1/23 and here we are today 2/2/23 and the light is not installed.

When scheduling attempt 3,4,5 I told the scheduler the situation and requested that they send a contractor capable of installing a light at 30 ft. This is extremely frustrating. I have contacted Total Tech support with my concerns and have requested to speak with a manager regarding the issue and/or a complaint department. No one is able to assist with the request.

Do better Best Buy!

Absolutely the worst customer service at the North Ave. and Howard St. locations. I stopped at both today 1/31/23 to purchase an all-in-one computer but could not get anyone to wait on me. No employee in either of the locations, had to ask for someone to be sent and then on both occasions waited about 6-10 minutes and no one ever showed up. I stopped at North Ave first and left, then onto the Howard St location and went through the same thing. At Howard St. you could have heard "crickets" in the store as there were little to no customers and again could not get assistance. I finally tried the Touhy St. location and actually had someone not only greet me but ask how they could be of assistance. Wow, what a concept in retail! I was able to purchase the computer and had a terrific employee interaction. Should not have to be this hard to make a purchase at any retailer. Maybe this is why Best Buy continues to close locations. Just poor customer service.

I purchased a Dyson Hair blower on line for Christmas gift. I went to return it on Jan-28. I was told that I couldn’t and was not offered any path to return it. It was not clear to me that I couldn’t return it at all when I purchased it. After the fact I checked the link to return policy that was on my email receipt. It is a boiler plate aggressive return policy that offers a 14 days or 60 days return options. I am still within the 60 days…