The complaint has been investigated and
resolved to the customer's satisfactionResolved Bernardi Toyota — sales manager at Bernardi Toyota, Framingham
resolved to the customer's satisfaction
I received a phone call from Bernardi Toyota stating they were interested in my 2005 Camry...I had bought it there 4 yrs. ago. They stated they were in need of "used" Camrys that were in good condition and that their service people had noticed mine fit the bill and also had low mileage. I scheduled an appt for Sat at 9:15am..was told to go in thee showroom and ask for a sales manager. I rec'd a confirmation call Fri evening at 6:24pm confirming the appt. I arrived there at 9:02..no one on the floor to assist me; finally at 9:10 there was a young gentleman at the desk. I told him why I was there and that I had an appt w/one of the dsales managers; he advised me there was a meeting (I could see all of them up on the second floor) and he should be down in 5 minutes. The young man then went upstairs to the meeting. 15 mnutes later another sales associate asked me if I needed help.. I told this man the same thing that I had an appt..a 9:15 appt. He stated he was in a meeting and would be down in 5. I waited until 9:32 and left. I went in there this am w/the full intention of purchasing a new Rav4. I now know I will havee to take my business elsewhere. I know everyone is busy...but my time is just as valuable as the next persons!!! They sought me out and should be mndful of that.