Bella Terra Cosmetics — scam buisiness practices
I was at The Woodlands Mall on Dec. 1st 2010 picking up new contact lenses and then going to Sephora. The sales clerk "Dvir" stopped me. They try every time I go to the mall and it irritates me, but for whatever reason I stopped and tried to be polite and hear him out. Once he "got me" he had me sit in the chair to show me the product. I was trapped! He talked and double talked and "made me a deal" or so he said. My gut did not trust him...but stuff was going in and out and back in a bag so fast it made my head spin. He went so far as to tell me if I didn't like it he would even give me my money back. When it came time to pay he said cash or debit only. I told him I would pay by check or purchase nothing. He said "ok" to the check because he wanted to sucker me for $199.99. I started to fill out my check and that is when I noticed that the receipt was stamped with "no refund- all sales final". I stopped filling out my check and said "hey, you said I could return it and get my money back if I did not like it?" He tried some more fast talking and I wrote on the receipt unless still new on 12/4 and would not fill out my check until he agreed to sign it. I had such a BAD gut feeling when I walked away. The next morning I canceled the check at 8:30 in the morning and when the mall opened I went up there with all of the products from the prior evening to return them. I asked for him and the 2 girls there said he was not there so I told them what was going on and I felt scammed and wanted my check back for the product (I did not tell them it was cancelled yet so I could see how they were going to handle the situation). They said they could not do that...so I demanded to speak to him and they called them on her cell phone and started talking to him in a language I don't know. She was smiling and laughing and hung up the phone. She still said no but I pressed the issue so she wrote down a # and said i had to call "Leon" so I did while I was standing in front of her. He tried to give the same "no refund" statement but I told him his salesperson not only verbalized a money back offer during his sales pitch and I made him write on the receipt he told me I should take the product back with me and fax him a copy of the sales ticket for his review first and they would get back with me. I told him I took a picture of it with my cell phone and would e-mail it to him and he said ok, but I should hold on to the product still. I at that point informed him I had put a stop payment on the check and I was leaving the product and i would e-mail him the ticket. I took pictures the whole time of everything. I hope this is the end of my dealings with these scam artist!! This was a $14.00 stop payment fee, but could have been much much worse. Please DO NOT DO BUSINESS WITH BELLA TERRA mall kiosk's. WHAT A SCAM!!