BDO Unibankunethical behaviour


Hi I just wanna complain one of your Customer Service representative. His name is JM, it happened just today 10/20/2017 about 10:53AM. The scenario is I called to to check the status of my application and before he puts me on hold, he said "BWISET". I believed he thinks he already pushed the hold button that's why he said that, but the thing is, I heard it. I asked him that I want to talk to his Team Leader for that unacceptable behaviour, I waited for couple of minutes but it seems that the TL is too busy to address my complaint. I asked him the name of the TL and he said it is IC. Can you guys pull up the recording and listen to it, because I clearly heard that he said that to me. Hope you can address this issue and perform necessary action.

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