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Bath & Body Works Direct review: Customer service

Kimberly LeGalley of US

Mar 20, 2026 3:49 pm EDT

Verified customer

Featured review

I placed a large order ($168.00 and all on sale so I received many items) Many of the items were leaking and it made a huge mess when it was all opened. I spent quite some time washing everything off etc. A few items were damaged and I was able to exchange them through the live chat and it was very convienant. However, I purchased a few items and could not stand the smell. I wanted to return them to the store but our store collapsed with the roof from snow! Now they want me to return to a near store (three hours from me! OR PAY to ship 11 heavy items back!) Beyond mad and I will NEVER purchase again from B&BW.

Claimed loss: Maybe $50.00

Desired outcome: Company should have sent a FREE return label and made it EASY for me to return them!

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Bath & Body Works Direct phone numbers

+1 (800) 756-5005

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Online Customer Care

+1 (800) 395-1001

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+1 (800) 531-4504

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Bath & Body Works Direct emails

customercare@bathandbodyworks.com

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Bath & Body Works Direct address

95 West Main Street, New Albany, Ohio, 43054, United States

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