Bath and Body Workssoap sleeve

C
This review was posted by
a verified customer
Verified customer
Review updated:

I have been a faithful customer of Bath and Body Works for over 10 years. I LOVE this store! I LOVE their customer satisfaction guarantee! HOWEVER, this is a LIMITED guarantee. I have purchased 3 years in a row a sleeve for my soap; please note these sleeves range from $7.50-$10.50. I have never quite understood why they keep making them in steel; however, it keeps rusting. This is ironic because it is a soap holder and if it's rusted then it is anti-hygienic. I went to exchange my holder and the cashier advised that they can NO LONGER exchange my item and I am quite disappointed in such a "trendy" company that they have not re-vamped the STEEL sleeves to perhaps silicone. I would never recommend anyone purchase these items and I further will not be purchasing anymore items for this store in reservation that they do not honor the "CUSTOMER SATISFACTION GUARANTEE".

Responses

  • Sa
    sasha456 Sep 04, 2018

    I agree, and not only that, they keep changing the soap holder sizes so the old sleeves no longer fit! I buy the taller bottles of liquid soap (exfoliating or nourishing), and the only holders they sell fit the gentle foaming soaps, which are shorter and wider. I am really disgusted with this practice!

    2 Votes
  • Do
    Dolores a Sep 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @sasha456 I looked this up as my holder is completely rusted and was going to go to store to return it. I'm very annoyed as I splurged on this as it was over $12

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.