Barnes & Noble Booksellers review: Magazine and tv channel subscriptions

I'm trying to cancel two auto pay subscriptions on my Barnes and Noble Account: Reader's Digest ($15.00/mo and SundanceNow ($6.00/mo). I'm on autopay using my credit card.

I got into the BN website just fine, but when I tried to get into My Nook Library, all of a sudden, they don't know me. Each time I'd sign in, I got message to sign in. It just kept popping up on the screen every time in entered my user name & password.

I decided to just pretend I forgot my password and request a password change. They emailed me the means to do that. Same thing kept happening: Got into the site ok, until I tried to get into Nook Library to cancel subscriptions. Then, I became a stranger again.

I don't rely on memory, but write down all my passwords, especially after I'm forced to change one.

I entered each of my passwords (old and new) at least 30 times. It appears to me that as long as I'm spending, BN loves me. But when I'm looking to resolve an issue, BN wants nothing to do with me.

I'm being scammed.