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2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bank of America reviews & complaints 1574

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2:08 pm EDT

Bank of America trying to close my account from the united kingdom

I have tried for several months to close my BofA account and to get the check balance of the account sent to the UK.

As I am in the United Kingdom and do not have a US cellphone I am unable to use the Surgard system to implement the above action. Having spent many hours going through various call centres I was advised that the above had been sorted out and that a check for the balance would be sent to my UK home address. This did not happen, and I only received a letter requested that I complete a USA format form (unsuitable for the UK) and get it witnessed and sealed by a notary (which would cost me money and inconvinience). The letter did not state the address that this form should be sent and for whose attention.

Can BofA look into this and advise why I have to keep advising you who I am when you have corresponded with me at my UK address for years, and why your systems are totally USA centric and do not assist customers that reside outside the UK.

My name is Pauline Beale and I live at 34 Westerdale, Thatcham RG19 3XA United Kingdom. My account related to the BofA branch in McNab Road Pompano Florida.

The above detail should give you sufficient detail to trace my account and verify my identity etc my email is [protected]@yahoo.com

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7:29 pm EDT

Bank of America credit card

I have 2 credit cards at Bank of America. I noticed the card I was using had a high APR now. My credit is excellent, so I called to have them review/lower it. They agreed to lower it. I noticed three days later that the change was applied to the wrong card - the card I wasn't using. I call the credit card customer service department to have them correct the mistake. They said they had no way to fix it, because they couldn't contact the department that does it, because they don't have their number. I have to have an offer available to do it. Naturally I don't have an offer available, because it was just used to make the change. Unbelievable. So, I'll be transferring my balance to another card and closing these. Ridiculous.

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4:42 pm EDT

Bank of America prepaid edd debit card

Hi so I'm trying to get my western union confirmation number and I've been on hold for over 2 hours! I've made multiple calls, I've even called from other phones simultaneously with in regards to my phone.
Heck I'm listening to the hold elevator music right now as I write this email!

I have 2 separate calls going out on my iPhone right now too...
This is ridiculous

I called earlier around 9:30 am talked to the lady and she was able to get my funds transferred to western union because my Edd Debit Card wouldn't be here for another week and I need the money now so she told me. To call back at 12 pm which was to receive my confirmation number.

And I've literally been on hold for forever I don't understand

Can you please contact me immediately
Or just send the confirmation number
Please and thank you

My name is Dylan singer
My number is+[protected]

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6:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America billpay agreement non performance

Re: account number [protected]

According to Ensemble Senior Apartment management declaration the rent payment was not received by of the end of the day on 06/06/2019. I was charged with $75.00 late fees on 06/06/2019 in accord with rent payment delinquent policy and yet I was required to deliver with the Cashier Check rent payment and late fees at earliest date and time possible in order to avoid additional $10.00 per day thereafter.

In reference to my Billpay policy agreement with BoA the actual payment due date delivery was scheduled on 06/03/2019 or 2 days prior due date for late fee charges. Since I'm not in control of nonconformity with actual delivery, I'd like Bank of America to reimburse me late fees or negotiate with Ensemble management to waive late fees charge.

Please advise when the funds were withdrawn if funds were delivered on same date - 06/03/2019, according the information received with BoA reminder dated May 29, 2019.

Best regards,

S. Pashkovsky

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5:18 pm EDT

Bank of America unethical behaviour/ disrespect

on june 6 at about 12:30 pm. I was in one of your banks to deposit money into a new account I had opened. from the moment that i had got into line I reconized the funny looks from the tellers. there was no customer service as will be right with you, just one moment, nothing only these crazy looks. the reason why i know these looks are familiar is iv been a black male for fourty yrs, and im from colorado so i know exactly what the looks mean. i do know that your business gets busy like all companies do. but i know i still desevere that same respect and and service like every other should. then when i get up there she double checks everything for a simple $25 deposit from my other bank card to thee bank of america acct. she was shacking like i was there to rob the place. I never said anything rude or anything that could have been mistakin as anthing close. the sad thing was the bank manager was right next to us the whole time. when I left I had asked the front cleark for a manager, i explained the issue and he brushed me off as if my complaint was not impotant. in closing I feel that it shouldnt matter if I was making a deposit for $ 25 million or $25 I should get the same service.

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3:13 pm EDT

Bank of America my credit was harm bank of america card customer service notation

June 4, 2019
The Bank of America Po Box 982234 El Paso Texas [protected]
Subject: Bank of America Card /Customer complain:
The Customer Service : The complain Division and Customer Service Department
I was disappointed with the outcome of the credit matter in my account. Upon receiving your letter dated specifying that I have the my delay payment which made a bad record to personal credit.
This what happened: 1. March 9, 2019 I made a payment by phone ofmy Bill *$ 72.33 using my Capital One Checking that was stored in my bank accout record system. Mach 13, 2019 I called BAC that I have an Emergency trip t the Manila on March 14th returning May 12th, 2019. I specify to them that I will not be using this card for that given period of time. I urgently request the customer service to give any outstanding transaction that might be bill to me for April payment date so I can pay it now in in advance. The Cust. Serv. said there's no outstanding transaction. We came back May 12 and start checking all the Bills, statement, etc. and notice the problem in my account.
I call the BA Card Dept. and spoke to Kaycee the customer service and asked why the payment was returned. I requested Her to check the reason and specified to Her that I have been using this checking account that was stored in the Bank record system always in paying my bills and it's alright except now. I asked Her to check the check number and read it to me. We found out one the number was wrong. Surely I told Her that my bank will not honor that. It's the Bank employee who made the mistake in processing the payment with wrong checking account number. It's not my mistake and She agree . I request her to correct the record submitted to Credit Bureau, She said she will . I also asked How much do I have to pay She said $ 75.00 so I paid with the same checking Account. I have known later that balance was $ 84.59 with the returned check $ 72.33 and $ 12. 26.00 the transaction made on Feb. 12, 2019. This $ 12.260 should have been paid also on March 13, when I specifically request what ever outstanding transaction before March 13 so that I should have paid in advance . This what I do on my other account. { Credit cards / insurance/ property taxes, etc. } I pay all in Advance before I leave. Actually once I used the Card to purchase and was approve, right away it will flag to my account. Thereby it will automatically be register to the account on the same date.
May 25, 2019 I receive the letter from Bank America indicates that no bank error was made and payment record is valid and will not be removed. "30 days past due in April 2019" I di-s agree with this Bank statement for the reason that its's the bank employee mistake in processing the payments. for what ever reason and nobody was doing the effort to check. It should have been corrected and be reprocessed ( re-send with the correct check number). I never thought that this easy problem to solve this will cause my name to be dis-credited. May 28, 2019 I have called the Trans Union, Equifax, and the Experian and explain exactly what happen. I also request them to file a disputes that I do not agree what you (the bank) statement that I was delayed in my payment that gives a bad record on my personal credit Rating.
I also called the Bank OF America Customer Service, explain what happened I told I disagree with report and request to file disputes on this matter. .
Your understanding with regards to this matter will be appreciated. Thank you

Very Respectfully;

Artemio R. Reyes 15 RUSSELL AVE., NUTLEY, NJ [protected]
cc. trans Union, Equifax and Experian Credit Unions bcc. file

NOTATION : ( see the full explanation Above )
1. May 9, 2019 - payment was made: Please Noted that fault was made by employee of Bank of America who process the payment using the wrong Checking account Number. Nobody do the effort to check and correct the mistake. This checking account number was store in the Bank system and it was alway use in paying bills.
2. March 13, 2019 I called the bank to place a notation n my account that I have an emergency travel on Mach 24 Returning May 12. I requested the card customer service to give any /all outstanding transaction on my account ( that must be after the cut of date from February to March 12, 2019 ) that may be included in my April 2019 Bill Statement. The $ 12.26 should have been paid in advance
3. May 15., 2019. After discussing with the customer service I asked how is my balance after the mistakes. She said just pay $ 75.00, it should have been $ 84.59 ( $ 72. 33 returned payment plus 22.26 purchase made on Feb. 12 ) . 4. This is the only bad issue in my credit report, I have been maintaiening my credit to excellent standing and Everything is on good standing except this Bank Of America card problem issue.

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1:44 am EDT
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Bank of America mobile app locked out

Why my mobile app always got locked out! This causing a lots of problems to me about why it always keep happening restart all over again so fast, about why my mobile app always got locked out? I dont even know why this always keeps comes up happening all over again so fast. I need your phone call to go talk about this. I always need the reason why my mobile app got locked out cannot login.

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Update by eleanorYwong84@gmail.com
Jun 02, 2019 1:47 am EDT

How come i dont recieve any emails from bank of america about my mobile app got locked out? Im wondering why

Update by eleanorYwong84@gmail.com
Jun 02, 2019 1:46 am EDT

How i didnt recieve any email from bank of america about the reason why my mobile app always happen so fast got locked out cannot login

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9:56 am EDT

Bank of America credit card fraud

i arletha williams, very upset with bank of america fraud dept customer advocate, due to a dispute i have called on several times, and people have been very rude and unprofessional about the nature of this situation, i was told to send in verication that i was hospitalized during the fraud and that will take care of my complaint, but that wasnt the case im a dialysis patient and sent in supporting documents of such and sent in info on hospital stay which privacy of mine was shared on why being hospilatized not fare to me to deny me of such when proof was summitted that i had nothing to do with those charges and they accuse me of such, with a phone call with such base in her voice and such harassment, and just gonna accuse me of such when i dont know or have any knowledgement of the person who did this to me when i was paying my account of never spent those large amounts on my card, and very unhappy with bank of america treatment during this matter and i ask for this to go to hire up and nothing been done but same nasty treatment im gonna share this experience with social media on how bank of america take care of there customers when being a victim of fraud this need to be handle im not paying for what someone else has done pls contact me [protected] arletha williams

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Update by Arletha Williams
May 30, 2019 10:02 am EDT

need someone from corporate to contact me about a serious matter and behavior of your company [protected] management big boss hire up kinda person thankyou

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Sandy Kimberlin
, US
Jul 21, 2019 11:43 pm EDT

I got a notice in the mail from bank of america it came off as a citizenship notice to me said if they didnt receive it by thevfifteenth of august thry would shut down my account, i was born here in this countryi have a birth certificate to prove it.

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Sandy Kimberlin
, US
Jul 21, 2019 11:38 pm EDT

My name is Sandra Anderson, they sent me a notice in the mail the other day it came off like a citizen ship form, ive lived here all my life, it was asking is that my real name what country am i from whats my adress how much money do i get paid a month, said i have till august 15th to turn it in or they will shut down my account, one of their managers i went up to her told her what my issue was i had lost my card at walmart so i told her she kept asking what id i had i told her i had none at that moment then she said i csnt help you didnt offer me a new card nothing so i called the 1800 number for them to send me a new one, this woman was horrible to me.

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12:10 pm EDT

Bank of America still no response to my last complaint

Its been 6 days and ive still have response to my last complaint, will i be helped or will i have to lose my payroll deposit to overdraft fees which i feel i shouldnt have to pay it has nothing to do with feeling like you should, suppose to, or have to help me . it has everything to do with the fact that im a customer and im being treated like a bad person . and im not my previous compliant was filled on may 23, 2019 and has yet to be fixed or answered to and since then there's been a block on my account and yet what was once a $600 overdraft fee is $800 how when i cant even use card, please help its unfair to me and anyone this situation we work hard just as much if not more then you do . and my account is still not lined the right way i have recipets to prove it i recently took one to the bank and got $245 reversed in overdraft fee's i will gladly go back and do the same but what good is a corporation if you let all your smalll time employee's do the job for you . if no further action is handled ill will attempt other ways .

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5:15 pm EDT

Bank of America business bank account

I was going to purchase an automobile from carmax for my business using my business account. We got to the point of tendering down payment amounts and signing paperwork when I was advised they could not place the vehicle in my business name, when they intially advised me they could. As such, I had to cancel the transaction before it was even consummated. Carmax's finance department had just run my debit card and then tried to credit me back my $11, 051.02 deposit and it failed. We tried several times and it continued to fail. Due to it being after boa customer service operating hours, I called the following day and was advised I had to go back to swipe my card again. The car delaership is nearly an hour away, so I contacted carfax and advised I would be in the following day on thurdsay, 5/23. I drove the nearly one hour drive each way back to the dealership and we tried multiple time to swipe the card and each time it failed. I was there for over 3 hours and on the phone with 2 seapate customer service reps (because 1 of them "dropped" the call after 40 minutes on the phone) for over 2 hours with no resolution.

I called boa back again today and was bounced from person to person. I ended up in the dispute department and the lady wanted to blame everything on the carfax financing dept. I quickly informed her that the issue was on boa and noone else!
Finally she was going to connect me to someone else in their fraud dept and again... Magically... Dropped my call. I spent another hour getting to a very helpful rep named stephen who ultimately ended up passing me to his boss. I had to drive back to the dealership again to try to swipe my card. Once again, it was an absolute waste of time because boa still would not accept my refunded credit back into my account from the finance dept. The manager advised he had no clue why the system would not accept it and I would just have to wait for 10-14 days for the dispute department to get me my refund. He said it could be the amount of the refund, which made less sense considering there was not a freeze placed on my account when I tendered the payment. No one seems to know why boa cannot accept my refund, which is beyond infuriating!

I have been a customer of boa for a very long time and it makes zero sense that I can withdraw over $11000 from my account without it being frozen as suspicious, but I cannot have the same $11000 credited back to my account the same night within a half hour of it being withdrawn.

Bank of america is refusing to accept the proceeds back into my account... So as soon as my account is corrected in 10-14 days and I finally get my $11000+ refund back... I am absolutely closing all my boa accounts and going to a bank that does not have such ridiculously flawed policies and procedures in place! This is a complete joke that I have to wait for a dispute to run full cirlce when the vendor has tried everything to wire my proceeds back. If they cut me a check... It too would take 10 to 14 days but a debit account refund would take minutes! Great work boa! Way to make a lifelong customer jump ship because of complete and utter incompetence!

Jammy l. Kendall
Soon to be former customer
Jay. L. [protected]@gmail.com

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5:57 pm EDT

Bank of America denied fraud case

I was denied a fraudulent case because your lazy fraud department doesnt do external investigations on a issue I had. I was hacked and someone made 2 payments to AMEX and completely wiped me out. The transaction and credit card numbers showed up from amex and yet I was still denied! case 07MAY2019-403026 HCSO #[protected]. No one seems to care about the customer and puts them off. No one has called and this is now going on a month with no money and no help from a bank I have been with over 15 years. I am now delinquent on payments, payments have bounced because the lack of effort your employees have put in. If this isnt resolved by the end of the week 5/24/2019 I will take this public on the news and continue to demand for a solution.

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2:13 am EDT

Bank of America my account

i would like to file a complaint against bank of america because my account transactions arent lined up improperly they repeadly charge me overdraft fees which they where not doing at 1st usually its one overdraft for a 7 day length and now its everyday at 12 am no updated emails or phone calls where sent out to acknowledge this new overdraft system ive been a bank of america customer for 2 going on 3 years and the overdraft system was never this close together. i recently went to my local bank of america to get this matter resovled by a local rep, they lady that helped me at that time of visit was kind enough to reverse the charges however prior to this my account still for some reason remains at fault ( i.e negative ) and inorder for the reverse to occur i had to bring in proof that my account history didnt line up the right way and i had to overdraft becuase they way whomever did that to my account made it seem like i had no money everytime i went to take out money and it also destroyed my credibility for furture loans and other finance's because my account history shows me as withdrawing way more money then i have in my account before all this happened i was never in the negative nor did i ever overdraft my account i knew my limits and boundries please help me fix this issues i have a payroll deposit coming soon and it will be token due to overdraft fee's which is unfair .

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8:34 pm EDT

Bank of America the entire company sucks eggs!

The Internet is chock full of past customers who had their Bank of America Credit Card accounts closed out of the blue sky for nothing more than an increase to Utilization of your OTHER Cards! It happened to my Nephew last year, I thought he must be mistaken & it was something he did wrong, but now they just did the same exact thing to me!

In 2016 I had 810-816 FICO with 0% Utilization, which is normal for me because I only use Credit Cards as a tool to buy/resell make money. THIS is when I obtained a BofA Cash Rewards card $10, 000 Limit and BofA Platinum Plus $18000 Limit.

17 Credit cards with $151, 800 Combined limit. last month April 2019 I bid/won/bought $59, 800 worth of equipment from RB Auctions & spread it out across my Credit cards, paying with several Cash back cards & utilizing 0% Offers on others. (Been doing this for years using Credit cards) My score at 39% Utilization dropped to 659, but this is expected, it goes right back up again when I pay everything off as I've done for the past 40+ years.

Bank of America suddenly closes both my credit card accounts 16 days ago out of the blue sky with no warning/explanation what so ever. I first learned of it when logging into my online account, my account were GONE! VANISHED!

I had just paid off both cards & had over $200 Cash Back Rewards Balance too, but suddenly had no access to anything!

Called, they told me they closed both accounts due to Utilization suddenly jumping up to 39% on my OTHER CARDS, NOT THEIRS!

Do yourself a favor, don't do any business with Bank of America, do your research, you will find the internet is full of reviews like mine, this bank and all it entails is SCUM right up there with CHASE! The 2 worse POS companies EVER.

Nothing similar has ever happened to me before over the past 42 years since 1977 when I obtained my very first Credit Card. Over the years I've even had Utilization rates as high as 70% with nothing like this ever happening to me.

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10:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America complaint login

Im having a problem having a hard time to go sighn in my mobile app not working and authorization code not working. Help me find out what happened and whats going on and call on my phone let me know . I really too jealous. Causing too much problems with my mobile app with bank of america fraud alert. Please help me out and email me about my mobile app problem!

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Update by eleanorYwong84@gmail.com
May 15, 2019 11:41 pm EDT

Hi why i recieve a direct deposit paper in mail is a wrong checking account number for me to sighn in my signature name? I need you to go send me the right paper of direct deposit checking account number in mail. For me to sighn in my signature name. It does really post to have the right checking account number. Please remember to go send me the right direct deposit paper in mail. Dont ever send me wrong checking accounts number again.

Update by eleanorYwong84@gmail.com
May 15, 2019 11:43 pm EDT

Remember always send me the right direct deposit checking account number

Update by eleanorYwong84@gmail.com
May 14, 2019 10:17 pm EDT

Always email me. Im having a hard time having a problem login my mobile app

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5:50 pm EDT

Bank of America unauthorized use of my credit card

My Visa credit card [protected] was used in Florida in early March 2019 at several Walmarts. I received only one card and it was in my possession at my house in Newbury, Massachusetts during that time. The only time I was in Florida was at the Miami Airport in February transiting to and from Boston to South America. The card has been in my possession (in my house since early February) until I reported the unauthorized use and destroyed the card at the direction of your associate to whom I reported the fraudulent usage.
Now, I am told that the fraud department has decided that since a card was used in a machine that I owe the money.
Your Fraud associated suggested that someone might have stolen the card from my house (in Massachusetts) used it in Florida and then returned to my house.
He further told me that no appeal was available unless I got a police report and sent to to B of A. Since there was no theft of my card a police report is inappropriate.

I never made the charges, authorized anyone else to make them, gave the card to a third party, nor was the card ever out of my possession. Although I am long retired and it is unlikely I will ever need to seek credit, nevertheless this baseless claim of Bank of America will besmirch my credit. I ask that you accept that the card was somehow fraudulently used by a third party and cancel the debt.

I have been a Bank of America customer since 1994, have always paid the card timely.

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12:33 am EDT

Bank of America putting a 12 day hold on a check from citibank.

We wrote a balance transfer check on Citibank to deposit in our account. After we put the check in the deposit slot of the ATM, we noticed that the check would not clear for 12 days. We called Bank of America and they could give us no sensible reason for the delay except to say that the check may not be good. We have excellent credit and we have no idea why the inordinately long hold. We have a photocopy of the deposited check on a deposit receipt from the ATM.

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1:15 pm EDT

Bank of America teller service

Well I went to the bank and it was this big line but I saw a few Seniors waiting in line like everyone else I asked both supervisors if they didn't have a line designed for all Seniors and they told me that Seniors in this bank don't get treated as Seniors but instead like everyone else this is BS because Seniors is what keeps them in business how sad to see this things I hope that when they get older everyone gives them the same treatment they are providing and for this reason I'm changing banks we have to star making a difference one by one

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4:32 pm EDT

Bank of America whirlpool warranty buyout processing

Bank of America has not delivered a Whirlpool warranty buy out of $1975.50 for over a month. Funds were release to them by Whirlpool on 3/18/19. They first delivered an inactive debit card on 3/26/19 and vowed to replace it with a check within 10-15 business days. That time frame has come and gone. Multiple calls resulted in different stories each time but all assuring me the check is in the mail. Last call today the "supervisor" said the check was cut on 4/17 and is in the mail. Interesting since the call prior to 4/17 I was told the check would be in my possession by 4/17. When asked why a " BANK" could not electronically transfer the funds to my bank account I was told because they were debit card funds. What? They are a BANK. They can't move funds from a debit card to an account? This all seems like an engineered way to hold on to funds as long as they can to earn interest on other people's money. If I ever get my funds I'm sure they will not include interest like they would charge me if I was late on a credit card payment (I don't have a Bank of America credit card and never will). I called Whirlpool to let them know how their vendor is treating their client(s) and the stain they are making on Whirlpools reputation. I will not buy another Whirlpool maintenance agreement as long as Bank of America is their vendor. No one should have to work this hard to get funds passed through a middleman.

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10:37 am EDT

Bank of America boa closed my account

Boa closed my account on april 12, 2019. I went to use my bank debit card to make a purchase, but my transaction receipt said transaction declined. My payroll deposit is sitting in my "closed" account and the bank is not releasing my funds. The bank has my information to contact me of this "sudden account closure", this happened on april 12, 2019, since than they could have the courtesy to call me, email me or send me a notice of what has happened to my account. Instead of me finding out the "hard way" of transaction/declined or call your bank. They waited until my next "deposit" went in to discuss the account closure. Thanks boa for your customer service. You "alert" me of suspicious account activity but not have the decency or courtesy call to give me a heads up! At least say "hey you need to call us to resolve an issue" but you wait til my payroll deposit has been deposited and now you're holding my funds! My hard earned $, and right before the easter holiday. Who does that? Oh boa does!

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10:30 pm EDT
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Bank of America cash payment not credited to account. money stolen by bank of america

On april 2nd, I made a cash payment to my credit card in the amount of $367 at the atm in centralia, wa. my cash was taken and not returned or credited.

$20... 17 bill's
$10...2 bill's
$5...1 bill
$1...2 bills.
I called immediately and filed a complaint. was told 7 -10 days for correction. called again on the 8th and the 15th. I was told on the 15th it would be credited at the end of th he day in the 16th. no credit issued. now its been extended to the 26th. I want my payment credited immediately. as far as i'm concerned you've stolen my money.

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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