The complaint has been investigated and
resolved to the customer's satisfactionResolved Banfield Optimum Wellness Plan — wellness plan ripoff
resolved to the customer's satisfaction
As a first time pet owner, I was unaware that my pet dog needed shots every year. I found out when I was making a reservation at our boarders. So I was looking to get him checked out, and get his shots. I called banfield because we take him to pets mart for grooming anyways. The lady on the phone gave me prices for the shots, then proceeded to pitch the information about their Optimum Wellness Program. So I took him in thinking that the Program was a good idea. I got there early, but the wait time even after my appointment was a little lengthy, and the vet nurse was a little pushy, and sarcastically compassionate. My dog didn't want his temperature taken, and she persisted in taking it in the room, then removed him from the room to take it and the heartworm test. They stated the heartworm test was required to get on the Wellness plan, and if it was negative he could get on it. They brought my dog back to me dehydrated, anxious, and excited. They offered him water, which invoked vomiting because he was so excited and slurped the water extra fast. And at this point we waited 30minutes (for heartworm test results), then more time to see the doctor. When the doctor came in he said my dog was generally healthy, but needed the shots I had requested, and his ears clean. He also stated (after i had been charged for all these tests) That he could not put my dog on the optimum wellness plan because he was thrashing and aggressive while they were trying to take his temperature (in his butt mind you). Then he began to upsell ear cleaning products, and flea and heartworm protection products, but at this point I was just ready to go because I felt very cheated and deceived. They also told me my dog needed boosters of the distemper vaccine he had just got from them within 3 weeks. This would cost me another $60-70. After verifying with two other vets, I found that he doesn't even need it. I feel like they lured me in, and pulled a bait and switch, and then upcharged me. My bill eneded being twice what it would have been if had've taken him to the Welfare league as I started to.