Banfield Animal Hospital — overcharging / rip off
I have read most of the posts on here and would also like to add my comments. I have a 2 year old boxer in perfect health. I went to a Banfield near Nashville TN to have his ears cropped. The Banfield there was excellent. This is where things fell apart. I work on the road and travel a lot, or did that is why I chose Banfield. First off the first thing out of their mouths was the “Wellness Plan”. I read over the wellness plan and thought that maybe this would be a good deal to get since I travel a lot. After asking several questions it came about that the wellness plan was not honored at all locations, in fact if I had bought it there it would only be honored at that location. Since then that has changed from what I understand it is now honored at all locations (even though it is still a huge rip off). I finally took a position in Memphis TN where I found a Banfield on Winchester Rd. here in Memphis, again they urged me to take the wellness plan but they don’t explain that their wellness plan doesn’t cover a lot of routine things such as treating a yeast infections in their ears, their monthly medication, trimming their nails and such. I would have been charged for all these things. And the fees that they do charge per visit they do not explain. When I took my boxer in they examined him and I hope gave him shots, not sure if they even did or not seeing how I got to see neither a nurse or doctor. They told me it would take a while and that I should leave him there with them, so I did. They charged me for leaving him there while they administered their shots and examined him. They showed me the bill and said that I had saved over $700.00 by having the wellness plan. I totally disagree. After returning home I got online to order his heartguard and K9 advantix, a few days later Banfield called me and said that they do price matching I reminded them that they do not carry Heartguard and they told me that they had some other brand that was the same. I told them no, its not the same what you have is a large pill that my dog does not like, that is why I want heartguard then they proceeded to tell me in a rather nasty voice that I would have to pay $12.99 for a prescription. I told them I would get back with them on that. I will never set foot in a Banfield again. I like Petsmart I like taking my dog there he enjoys it too but I guarantee you I will tell everyone I see going into a Petsmart that has a Banfield that if they are taking their animal to a Banfield that they had better beware. Oh and by the way for the same exact annual shots and check up at a local veterinary hospital is only $68.00, not $353.00 I have to pay Banfield until the plan is paid up. And what the plan does does cover, is most of the time part of the routine exam at local vets.
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