Banco de Oro / BDO Unibank
reviews and complaints

This is the second that I've been using my bdo online banking to bought a prepaid load, the first one was ok I received the load immediately but today I bought 250 pesos load but unfortunately no load received and the bad thing was, it was unsuccessful but deducted from my account. please do something regarding to this matter, kindly return the money account.

Hello bdo. Idk if this will reach you but gusto ko lang ilabas kasi nakakapoot po.
I am currently quarantined for I was covid positive. mahina wifi ng room ko so I need load for data. alam mo ung nagtitipid ka but di na nga dumating ang load mo, nabawasan pa pera mo.
Can u atleast lessen the stress by fixing this service of yours po? 200 load unsuccessful but deducted. 🥲 Attached photo is the 1st 100 . God Bless!

To whom it may concern.

Good day.

I am writing to complain about one of your staff Ms. Noemi Y. Guades.

She sent me an email stating a problem with my home loan payment but does not provide a well written explanation/ instead I'm the one who insisted for her to explain clearly. I tried calling her direct number for days but to no avail and it took her a week to give me a call. When we discuss the matter on phone she demand me to see her email as if I don't understand. She is arrogant and does not want to explain the issue I am having with my count. She also hang-up the phone while I'm still speaking.

Is this the kind of people you choose to represent your service? all I'm asking is a decent explanation and what I get is a berated call. I do hope you don't tolerate this kind of behaviour. None of your customer deserve to be treated like this.

I am hoping for your prompt action regarding this matter. I am a good paying customer who happen to had an issue with my loan in relation to the start of the pandemic last year.

Sincerely
Jose Rolando Gutierrez

I called last march 2021 to inquire about my home loan account because I lost my job and I don't know when I will be able to find a new job.. so I want to inquire what kind of payment assistance bdo would be able to offer me since I've already paid large amount on my home loan. The specialist I spoke with said that my call will be endorse to the assigned collections officer but two weeks had past and I never received any call, so I decided to call back to make a follow up but something happened.. and now after its been two months and they are still saying the same thing.. very poor service and very disappointing it's seems like they always used this pandemic to make an excuses to provide services to their customers.. I regret that I choose bdo for my home loan.. I will never endorse this bank to my family, relative friend and all the people that I know because I don't want them to suffer the same stressed I've suffered.

Dalawang beses po ako nag load sa number ng anak ko pero walang pumasok, una po 100 then 200 until now wla p rin pumasok load sa sim nya. Pero nkaltasan ako sa savings account ko po ng 300..baka pde po maibalik n lang sa accnt ko ung 300 pls or kung anu n lang po ang pwedeng gawin..di po aq makatawag sa customer service kxe ofw aq and wala po ako sarili sim card pra mkatawag

Have requested for a bank certification. The staff is okay with her customer service. She is done with the bank certification for signing by the branch head. I don't know why it took for the branch head to sign. I see the branch head has a lot of free time naman. In fact, she has all the time talking with the staff (non business related topic. Been here in bdo for more than an hour now.

I loaded 300 pesos from my BDO savings account and it says that I need to wait for 1 hour and I have been waiting for 24 hours now but I still did not receive any load but my savings was deducted. Please help me refund or receive the load.

I load my mobile number using bdo online banking it says that unsuccessful but its already deducted to my account. Will you please refund my money. This is the last time that I will use this service of yours. Wala ngang service charge, di naman nakakarating yung load na kailangang kailangan. Tanggalin nyo nalang yung service nyo na yan kasi kawawa naman yung mga taong nawawalan

I installed the BDO app on a new phone issued to me by my telco. It triggered my access to be restricted. It's been 3 weeks and 2 days. Not only has my mobile app access NOT been restored, BDO has restricted me from accessing my funds through the desktop browser.

BDO Customer Service (phone) tried to help. But the tech issue is beyond their capability. The only recourse is to issue cheques.

For a bank of this size, and given their company's marketing tag line, "We find ways", the impression it seeks to make and the reality of their actual service on the ground are two diametrically opposed pictures.

BDO. "We find ways to screw you."

They should use that tag line, close the bank and start a pornographic production company.

We find ways to screw you.

More fitting.

I happened to do prepaid load of 250 and 40 peso via bdo online and it says it's delayed/unsuccessful but it already deducted my money from my savings account. That was on April 15, 2021. Then on Apr. 16, I tried to do prepaid load again through bdo online and it was successful. Is there any way to get my money back? Hoping for your immediate response! Thank you.

Good day ma'am/sir.

I attempted reload 500php to my prepaid mobile number [protected] using my BDO app in April 15, 2021 at around noon time.
Though it was unsuccessful, I still got a deduction of 500php.
Please help.

Thank you,
Gab

Nagload ako kahapon 4/15/21 via BDO Mobile app, although 60 pesos lang naman yun pero bakit ganun ang sabi delayed daw and wait for 1hr, sp I waited. Kinabukasan april 16, 2021 wala pa ring load na natatanggap pero bawas na sa savings ko ang 60.00 how can I make a refund about this?

i tried processing a load in my own number but it only says that the load is delayed and i need to wait for 1 hour. BDO do something with this problem please.

Nagload ako kahapon ng 250 unsuccessful ung load wait for 1 hr daw pero hanggang ngayon wala pa rin. Maibabalik nyo pa ba yun? Sana maayos nyo pati ni rin customer service nyo. Nawalan ma rin pala ako ng 600 pesos sa inyo ng di ko alam. Ang ginawa nyo lang ay pagpasapasahan ako. Customer service to branch vice versa. Alam ko maliit yan numerong yan pero sana naman makonsensya kayo na pinaghihirapan yan bago makuha.

I bought a load worth 100 at first, it was charged yet I didn't received anything so I bought again and again I received nothing. Fix this issue. I waited for 1 hour already and still nothing has changed. My balance was charged without receiving what I purchase, BDO do better, only if you can, I doubt.

I tried to use the prepaid reload, it got deducted on my balance but the status is unsuccessful!
If it's unsuccessful, you shouldn't be taking it out of out account balance. Please fix this issue!
I've read a lot of complaints for the same issue!

My home loan mortgage is coming up for renewal. I sent the request since January 26 and up till now March 19 I am still going in circle in trying to get a copy of a renewal letter from them. They had asked me to fill out the CRF form it I want it mailed to my email and I had advised them already that I had already done that when I signed up with my mortgage.

Up until now, nothing is happening and its very disappointing because it seems like they don't want our business.

Its really sad that Manager's don't audit or check their employee's account for those that are up for mortgage renewal for business growth and better service.

Now because of this, I am thinking of going to another bank and bringing my remaining loan there.

I request a copy of my amortization for year 2021 since its already March, and they have already deducted in my account, I want to know how much balance I have and how much every month to pay. Every year they send me a copy in the first week of January but this year I did not receive any update, so I send email to Loan Services requesting to provide me a copy of my new amortization. They gave me a time on or before March 9 but did not receive till now. I ask for update 3 times after that but even acknowledgement I did not receive from Loan Services, very disappointing!

nagload ako kagabi ng 300 load para sa pocket wifi ko ang sabi delayed 1 hour lang daw pero hanggang ngayon wala padin tapos nagload ulit ako ng 30php same number ganun din ang sabi until now wala pa din.330 na nabawas sa savings ko please pabalik ng amount or iload nyo na sayang din yun.ok naman yung data ko bat ganun.nakakabwisit na talaga.last time nagload ako delay nga pero dumating ngayon natuluyan na talaga

February 17, 2021

To Whom It May Concern:

Greetings!

I, PEDRO MARTIN DE GUZMAN, 52 y/o, married, Retired PNP Personnel effective January 31, 2021 and a resident of Brgy Lucao District, Dagupan City.

I heard from news, officemates, friends and others that BDO is really one of the leading banks not only here in the country but around the world. With this, it is so much desire that one day I wanted to open my account from BDO which I know this bank can be able to meet my needs in terms of financial service, pay bills and other fastest means transactions.

Unexpectedly, I was bothered of what I experienced when I went personally to BDO Dagupan City Branch located at Tapuac District, Dagupan City at around 11:00 o'clock AM on February 16, 2021 to open an account from that bank. I was then excited that day because it was my first time to open a BDO account. While inside the bank, I was entertained by the bank personnel in-charged by the name Mona. I asked the requirements at once and she said "two (2) valid IDs. So, I brought out my two (2) valid IDs and gave to her. I presented my Retiree ID from the PNP and my Professional Regulation Commission (PRC). After handing to her, she asked me additional ID. At this juncture, I gave my Professional Driver's License to her. She also asked me if this was my first time to open an account; I responded positively. After verifying in the data system and inquiring to other bank personnel, she told me that I cannot proceed to open an account because of I am a Retired Philippine National Police with a rank of Police Lieutenant which needs an approval from their higher officer. Then, she gave me a piece of paper to write my name and my contact number which I've done and advised me to wait for 1 to 2 days for a phone call whether I can proceed to open an account thereat or I've been rejected. This time, I inquired her, what is the problem. Did you see any negative from your data system if I have any previous account from you? She replied nothing. Then why I cannot proceed? She did not give any further answer but rather advise me to wait for the call.

To tell you honestly, a rank of Police Lieutenant in the PNP is the lowest rank of the Police Commissioned Officer. I am a person with a low profile and living in a simple life.

What bothers to me if truly this is your Rules and Regulations that any member of the PNP whether an active or retired personnel is barred from your Bank to open an account. Is this your bank policy that you are prohibiting men in uniform to open any account? If this is so, I would rather bring it the matter to the PNP organization or to the Central Bank of the Philippines if really this is what you are implementing in the BDO.

Despite of my eagerness to be one of your bank clients, I was so much frustrated of what happened to me which gave me stress and anxiety. I have no intention to destroy against anybody but I am appealing to take immediate action with my issues and concerns at the soonest possible time and please let me know with my contact nr [protected].

More power!

Original Signed
PEDRO MARTIN DE GUZMAN
Complainant