I have bought 3 different planes from banana hobby and have had no problems with any of their planes or shipping problems. Every order has been fast and correct and the quality of their planes had been great actually impressive considering the price compared to other companies. I have been happy with them and plan to add more of their models to my fleet. I don't get some of the complaints here about customer service. No company anymore stands by their warranty or cares about the customer. That is just the way companies do business these days, so when buying just know the warranty is BS so don't buy the extended one if offered your just throwing away money.
Recommendation: gerat planes and even better prices, same quality you just pay less. I do recommend trying Banana Hobby out