A&W Restaurants / food service
Last night I went to the A&W restaurant at 3030 Capitol Avenue in Sacramento CA to purchase the buy one get one free Papa Burger meal which is currently the Tuesday special. I also purchased a side of mashed potatoes & gravy. This was a take out order at approximately 9:40 pm.
When I got home My husband & I noticed that the burgers had just mayonnaise on them, not the Papa Burger sauce that usually comes on it. Neither myself or my husband cares for mayonnaise. I tried to scrape off the mayonnaise, but it was a disaster. I ended throwing it away. My husband couldn't eat his at all. The food server also instead of fries, put old wedge fries instead which were dry & hard.
Long story short, we love A&W and frequent your establishment almost every week for the weekly special We were typically happy with the service until last night.
Well, my husband went into the store today & the manager was very rude & only offered one Papa Burger & not two because he only presented one of the burgers that was available to return.
I just don't understand that kind of service. I've also been in the food industry for many years & have never treated a customer that way. My husband and I aren't looking for a free meal. I purchased to meals that were supposed to have the Papa sauce on them, but instead put mayonnaise, therefore pretty much ruining our dinner experience. I believe that we should have been compensated for two burgers without hesitation AND without needing to bring back any burgers. I can be reached at [protected]@gmail.com
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