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1.1 351 Reviews

AutoNation Complaints Summary

1 Resolved
341 Unresolved
Our verdict: Engaging with AutoNation at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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AutoNation reviews & complaints 351

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8:22 am EDT
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AutoNation lack of service at autonation alliance in north fort worth texas

Re: Our 2015 Jeep Renegade VIN: ZAC-CJBBT8FP-B3770

We have purchased 3 Jeeps from AutoNation and we have attempted service on all 3 (and 2 prior Jeeps- we have owned over 20 Jeeps since 1975) at your AutoNation in Alliance, Texas.

Our vehicle of concern is our Renegade.

We have NO staff concerns, as we have enjoyed a good relationship with Many of your Service Staff there. You can verify the following information from them - as I am doing this from memory.

A few weeks ago we took the Renegade in because the Jeep would only go 23 MPH. It took them about 10 days to get the vehicle into their shop and 2 days to repair the vehicle. Within days the 'Service 4wd' light came on. It was a fuse.

Tuesday, September the 18th, we took it back in because the 'beeping sound' associated with its factor installed back up camera system failed. We were told that it would take up to 4 days to get our vehicle in their shop. They suggested our setting an appointment in a week or so.

We took it to Grapevine CDJ and met with the Service Manager, a Service Advisor and a Service Technician within minutes.

My concern is for AutoNation - as we have a very good relationship with your General Manager - Steven Kern - in Denver. As of now, we plan on buying our next Jeeps from Steven and taking them elsewhere for service.

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6:25 pm EDT
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AutoNation promised refund money for battery and glass repair

My name is Emily Helterhoff. I purchased a 2015 Jeep Wrangler Unlimited Sport from Autonation Hyundai on August 17th. This is now the second complaint I am making, because after the first complaint I was promised a refund for the battery that I had to replace that was $200. When I purchased the vehicle, there was a chip in the windshield that was promised to be payed for to fix as well. That was documented in the paper work. Robert Laster contacted me after my first complaint and asked that I send the receipt for the battery and the glass repair, which I did. On 8/22/18 I sent him the battery receipt, and on 8/28/18 I sent him the glass repair receipt.
I also had to ask on FOUR separate occasions for them to even send the sale paperwork to my bank so that I wouldn't go passed my pre-approval date. Which was finally done 3 weeks after the purchase of the vehicle.
Now I have been waiting almost a month for them to send me the refund money for the battery and glass repair! I have sent multiple emails to Robert, the last one I heard from him was last Tuesday and he assured me he would have a answer for me first thing the next morning. Since then I have sent FOUR additional emails asking for an update and have not received a response. I also have been asking for a CARFAX report so I can see what maintenance has been conducted on the vehicle. This is my last resort to get the refund I was promised and am now impatiently waiting on. I am absolutely appalled at the level of customer service coming from this Autonation and cannot believe they are allowed to operate in such a manner and still keep their jobs! I cannot be the only one suffering from their lack of attention and eagerness to take care of their customers. I'm frustrated, angry, and very very irritated at this entire situation and how my first car buying experience has gone SO poorly from start to finish.
I appreciate any time and assistance offered.
Emily Helterhoff

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4:56 pm EDT

AutoNation service

I drive a Lexus IS 250 and had a flat tire when I left work monday @ 7 PM. I called first thing tuesday morning at 8 AM and told them what happend. When I purchesed the car I purchesed wheel and tire warrenty just in case I had a flat it would be covered. Upon taking my car in for a simple tire change I am told they are going to have to order my tire and that it was gonna be a 40-50$ charge for the tire since the warranty only covers 300$. I was not told any of this when I bought the car. When I bought the car I was told they would replace my tire at no cost so after hearing that I just told them thats fine. I was told they ordered my tire and it would be in tomorrow so I decided to leave my car there. Once I told him I was gonna leave my car there I went ahead and asked him to have my oil changed and my car detailed and he said okay no problem. My wife came and picked me up and dropped me off at home since it was day off and she went back to work. The next day (Wednesday) I didnt get a phone call. Thursday I waited all day for a phone call that never came so I decided to call @ 5 PM to see what is going on and they tell me the tire hasnt arrived and that it will arrive tomorrow (Friday). Friday came and still no call all day so I decided to call again @ 5PM and I am told that the tire came in some time yesterday after I had called and they are working on replacing the tire and it should be done by 6:30 PM for me to come pick it up. I was happy at the moment until I asked him if they had changed my oil and I get the reply no I forgot to put that on the job order. Annoyed that what I asked to have done didnt get done but also my car has been there for 4 days and I am fixing to go back to work. However he said he would have it taken care of and I can come pick up my car today (Friday). My wife get out of work at comes to pick me up to go get my car. Arriving to the dealership I walk inside and the man tells me my car is ready and hands me the keys. I told him I wanted to go look at it before I drive off and I get the reply WHY? ITS JUST A TIRE CHANGE... I walk out to my car and this is what I see (see attached photo of chipped rim). I am so mad! Not only were they not going to tell me but they were going to let me drive off like that. Frustrated I walk to my wife in her car and tell her to come look at this. She sees my car and knows im pissed while she looks at it I walk back inside to call the serive advisor to come out and look at this. He looks at it and says im not sure what the car looked like when it arrived because I didnt leave the car with him. Pissed off I told him my rim did not look like this you can tell it just happend. I told him I wanted to speak to a Manager and the only person still there at the time was the sales manager whom was a very nice person I asked the service advisor where he is and he replied hes inside. I was even more annoyed due to the guys poor communication skills I strongly reply CAN YOU TAKE ME TO HIM? IDK WHO HE IS OR WHAT HE LOOKS LIKE?!?! The man walks me inside to the sales manager and I ask him if I can speak with him outside obliged he follows and I show him my car. He looks at it as asks if it was like this before I brought it in and I replied NO so he asks so this was done as a result of the tire change? and I said yes sir. He tells me he is going to call the general manager and tell her what happend. Finally im getting some where. He walks back and tells me she will call me in the morning and will come look at it. I told him thank you and I will be expecting a call. (Saturday) the general manager called me and told me she would give me a loaner car to drive which was good since I was going back to work. She explains that the dealership didnt have the right equipment to change the tire and that they had to send it out to get put on. I asked who messed up my tire and she couldnt give me a direct answer. However she told me that the 40-50$ fee was incorrectly told to me and that that fee will never have to be paid which was nice to know. The rim now has to be sent out to a company who sand blasts and paints to paint the rim to match the other ones. I was doubtfull that that paint that lexus puts on its rims could even be re created without just going as far as buying a new rim but whatever she told me this is what they were gonna do and they didnt know how long it was gonna take. (Tues/Wed/Thur/Fri/Sat/Sun/Mon/Tue/Wed/Thur/Fri/Sat/Sun/Monday) passes which is a whole 2 weeks of me not having my car and this problem has persisted. I am so annoyed and dissapointed at this point I dont even know what to do. I call them monday and ask whats going on whats taking so long. I get told that my car should be arriving today. yayyy me right? The man said he would call me when it gets there. I get a call @ 4 PM and am told it arrived so I leave work and head over there in the loaner vehical. I get there and look at it which I have attached photos of the paint job along with another rim for what it should look like. The painted rim is much darker and not as reflective as the original rim. Once I looked at the difference I could see a spot on my front rim on the same side as the one which they replaced the tire and low and behold the paint place painted a spot on my rim to test out the color. omg im so pissed a simple tire change has messed up my rims and now I am being told they are going to repaint both rims... I need help I dont even know what to do? Please some one read this and help me!

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4:16 pm EDT
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AutoNation ford/ lincoln autonation in auburn, al

I went in to co- sign with my boyfriend for a car, they mentioned doing a credit application, and said that they will look at my credit once, and should not affect my credit. This statement was not true, they sent my information to 7 banks in counting, causing my credit to be lowered each time. When I called the first time I spoke with the Finance manager Mike, and he told me he didn't know and wasnt able to answer my question. He then transferred me to David (the sales person) who also said he can't answer because he can not look up the amount of banks. I was then told that the person over the sale will call me, and I never received that call. I call back, and magically they are able to see how many banks were hit, but he still doesn't know why so many banks were called or why my credit dropped so much.
The final phone call was with Shane the person over the sale, and he was rude. When I asked why did he have to run my credit do 7 different banks he said because we can rudely. He then said that because I signed the credit application they can look at as many as they would like. First he said that it doesn't affect my credit, then he changed it to it shouldn't affect it badly, to it if it drops it can come back up in a month. This sounds like the people who are dealing with the finances of customers do not actually know what they are doing as far as actually explaining what is going on. Also, as a customer, it makes me distrusting of what each person says because it contradicts things stated earlier. I also went back to read the credit application, and it does not state the amount of banks that autonation calls, or how it effects your credit. So making customers sign something under the assumption of 1 - 3 banks are going to be called is shading business. If I am told my credit is being looked at once, then that is what should happen. I should not receive 7 denial letters from 7 different banks with my credit lowered each time.

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8:01 pm EDT
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AutoNation service warranty customer service is garbage

We purchased a 2011 Chrysler Town and Country and were talked into purchasing the extended service plan for 3200. First time I brought the vehicle in for service, for problems with the TPS sensors, they sent it out to a Dodge dealer. I am disabled and they kept me waiting in the showroom for 10 hours unstead of offering me a rental car as i live over 100 miles away from the dealership. No one offered me a cup of coffee, nothing. After the service manager assured me that morning all was covered under warrenty, after 10 hours of waiting, the service manager tried to charge me over 300.00 for service. I told him they could stuff it. After another 45 min of arguing, i paid for diagnosis, they said they would eat cost of service. I still paid over 100. Finally, i get van back, its missing center hub cap. They made me drive to Dodge and pick it up. One day after service, tpm goes off again flashing all tires at different intravals. The van shakes at 50 mph when braking, etc. Call Autonation, the service manager says, not their problem. I have spoken with the Sales Manager Tim Wheeler, service manager, Parnell, and the store sales manger, all extremely rude and i was told not to walk into show room ever again. I then contacted Brian Rohm, finance director to cancel the crap service contract. He said if i sent him a picture of odometer, he would send forms to cancel. It would take up to eight weeks to do. This is a lie according to contract and he never sent paperwork. He was also extremely rude. I regret ever dealing with Autonation and will make sure no one i know ever does.

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9:22 am EDT
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AutoNation service on 2011 silverado

Horrible service climate. Ignoring of phone calls. No answer. No return calls.
Vehicle taken in on Wed Sept 12 for battery check and still in shop Fri Sept 14, 2018. Customer relation person calls back Fri to inform of $600 bill for "analysis" I didn't approve. Wants to install a "crank" causing drain on battery. Quality of service in this shop shows disregard for customers starting with management all the way down to service techs

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9:18 am EDT
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AutoNation service dept.

I received a recall notice on my F150, its says call the dealership. I call the two dealerships in my area, both AutoNation. I attempted several times, both dealerships do the same think. You tell them its about a recall, they put you hold and never return.
I have had other dealings with service dept. that were unacceptable. As long as AutoNation has Ford in Memphis, I want be buying Fords.

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6:35 pm EDT
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AutoNation roseville bmw car dealership salesperson

Dear Customer Service:

I had been looking for a new BMW and was shopping for the best price actively and thought I had found the best buy on a new 2018 BMW X1 at the Roseville BMW dealer in Northern California. After trying to get a quote in writing I had received this email from salesperson Joshua Moore which I found to be insulting a rude. Needless to say I will not be purchasing a car from that dealer and probably not from another Autonation dealer. You can address this as you see fit, but it's really surprising to see such an email when all I wanted to was to get the best deal not be judged for my shopping techniques. Thank You .
Frank Ancona
[protected]@live.com
[protected]

Frank,

Just a quick question - We are an AutoNation showroom, and our records have shown you're submitted no fewer than 25 inquiries. I'd like to ask you before we proceed, are you ready to buy a car, and what's changed? I see some of the other dealers provided some deep discounts to earn your business, coming in at below your target, but nothing happened. Could you provide some more detail? We'd like to help you, but we also don't want to waste your time.

In regards to the Honda, we haven't seen in it person. If you come in and we can see it, we may be able to get a more accurate valuation. So you owe nothing on the Honda, or is there a balance?

In the meantime, if you have any questions, please let me know.

Thanks,

Josh

_____________________________________________
Joshua Moore / BMW Sales
Tel: 916.746.2019
Email: [protected]@autonation.com

BMW of Roseville
500 Automall Drive

Roseville, CA 95661

cust# 688

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3:04 pm EDT

AutoNation unethical behavior by the staff

Staff at Autonation North Orlando is not behaving unethical due to both of our mistakes. We both agree, we made mistake but they are not ready to accept and resolve the customer issue. It just that a friend who accompanied with me mentioned that we will take legal help, they are making big deal out of it, which is really unfair.
Today i went to store to sort the matter, they were really bad in behaving with me and did not speak to me properly.
Below is the email thread
----------------------------------------------------
Gmail Suryakant Rao
Status of my Toyota Camry loan pay off
11 messages
Suryakant Rao Sat, Sep 8, 2018 at 3:01 PM
To: [protected]@autonation.com, [protected]@autonation.com, rajesh.[protected]@gmail.com
Hi Paul,
Hope you are having a good day!

Could you please let me know the status of my Toyota Camry payoff?

I know we spoke yesterday, just checking if you got hold off them or not.

Also I received the notice(attached) from DCU on not carrying insurance on my old car. For my bank perspective, Technically I still owe that car.

Please please expedite this payoff.
It is giving unnecessary headaches.

I thought this process will be smooth but I have to deal with 2parties now.

Regards,
Suryakant

Notice from DCU.pdf
298K
Suryakant Rao Mon, Sep 10, 2018 at 6:40 PM
To: [protected]@autonation.com, [protected]@autonation.com, rajesh.[protected]@gmail.com
Hey Paul,

Do you have any updates for me?
Also I hope you guys are carrying insurance on my old car which I traded with you guys.

Regards,
Surya
[Quoted text hidden]
Breedlove, Rob Tue, Sep 11, 2018 at 9:42 AM
To: Suryakant Rao
Cc: "Bezmen, Paul", "rajesh.[protected]@gmail.com"
Thank you.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901
[Quoted text hidden]
CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply email so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you
Suryakant Rao Tue, Sep 11, 2018 at 10:35 AM
To: [protected]@autonation.com
Cc: [protected]@autonation.com, Ragesh K
Thank you Rob.
I dont know what is the thank you for :)
I hope you understand what i am going through.

Did we figured out? Could you please let me know.

Regards,
Surya

[Quoted text hidden]
--
Regards,
Suryakant Rao
+[protected]
Breedlove, Rob Tue, Sep 11, 2018 at 10:40 AM
To: Suryakant Rao
Cc: "Bezmen, Paul", Ragesh K, "Keller, Zack"
We are working with the original lender you provided to get the money we sent them back. Our Finance Manager, Zack, should have an update today.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901
[Quoted text hidden]
Keller, Zack Tue, Sep 11, 2018 at 10:45 AM
To: "Breedlove, Rob", Suryakant Rao
Cc: "Bezmen, Paul", Ragesh K
Hey Surya,

Im trying to get this done as fast as possible for you, could you call me at the office at [protected]?

From: Breedlove, Rob
Sent: Tuesday, September 11, 2018 10:41 AM
To: Suryakant Rao
Cc: Bezmen, Paul ; Ragesh K ; Keller, Zack
Subject: Re: Status of my Toyota Camry loan pay off

[Quoted text hidden]
[Quoted text hidden]
Suryakant Rao Tue, Sep 11, 2018 at 11:35 AM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Thank you chatting with me Zack.
Hope you resolve this issue as soon as possible.

As discussed, please find the account number
[protected].

Regards,
Surya
[Quoted text hidden]
Suryakant Rao Tue, Sep 11, 2018 at 11:37 AM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Please confirm the details before making the payment to Digital Federal Credit Union for the below account number with me.
[protected].

Regards,
Surya
[Quoted text hidden]
Ragesh K Tue, Sep 11, 2018 at 12:11 PM
To: Suryakant Rao
Rate them on google and facebook and summarised this conversion there.

---------- Forwarded message ---------
From: Ragesh K
Date: Tue, Sep 11, 2018 at 12:09 PM
Subject: Re: Status of my Toyota Camry loan pay off
To: Breedlove, Rob

Yes, we are. We are highly surprised here.

On Tue, Sep 11, 2018 at 12:04 PM Breedlove, Rob wrote:
We are done here.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901

On Sep 11, 2018, at 12:01 PM, Ragesh K wrote:

Bob, You have a document signed by Surya but that information was filled by your agent later. Why would you Surya agree for Toyota he could have put his name instead?

Surya, I think we have taken legal help her for this trouble we are having and the argument Bob is making on.

On Tue, Sep 11, 2018 at 11:31 AM Breedlove, Rob wrote:
We have a document signed by the customer saying the payoff information was correct. This is not the fault of the dealership or any of our staff. We are working to resolve the issue as quickly as possible.

Rob Breedlove
General Manager
AutoNation Acura North Orlando
407.585.3901

On Sep 11, 2018, at 11:28 AM, Ragesh K wrote:

Bob, I just want to repharse this statement.. Surya had given DCU account number only it is your sales man assumption it was Toyota finance.

Putting blame back customer is not good customer service.. If you don't change your statement we will force to take legal help..

Surya is getting more trouble only because he bought car from your showroom.

Thanks
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]

--
Regards
Rajesh K

--
Regards
Rajesh K
Suryakant Rao Tue, Sep 11, 2018 at 10:29 PM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Hey Zack,

Hope you had good day!

Any luck to get hold off TFS ? Could you please let me know.

Regards.
Surya
[Quoted text hidden]
Suryakant Rao Wed, Sep 12, 2018 at 7:32 PM
To: "Keller, Zack"
Cc: [protected]@autonation.com, [protected]@autonation.com, Ragesh K
Hey Bod and Zack,

I just wanted let you know that I called TOYOTA Financial Services and it took 15 mins for me to reach them.

They were able to pull the information with cheque no and amount.

Customer representative with whom I spoke "Liz" confirmed me that she will send a request to collection department and you (autonation )should be receiving the refund/cheque in 5-7 business days.

Regards,
Surya

[Quoted text hidden]

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2:03 pm EDT
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AutoNation alfa romeo, san jose california dealership

I leased vehicle AR Stelvio Oct. 2017. Car broke down and returned it back to dealer and they said I would get refunded for the whole amount. I signed a new lease in July 2018 for same car. I have yet to receive my refund and dealership is not returning my call/emails. I have messaged several people in that location. I have all paperwork and communication documenting and supporting this. If I do not receive any resolution to this I am seeking legal support. I have given them more than adequate time to come to a resolution. Very bad business, the main people I have been dealing with are the Sales Manager: George Dieck who told me I would be getting a refund on my down payment and all payments made on the leased car. He also had me sign up on a new lease for the same car. Shawn or Sean Shah, Finance Manager lack of response. When he did finally respond she said he has been out of office which is a lie as other staff confirmed he was there. He has not been able to respond back to my emails or calls. I need this escalated and resolved ASAP. If you cannot do anything, direct me to the correct people who can. Thank you. Please call me at [protected] my name is Rubyinder Grewal.

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2:23 pm EDT

AutoNation equinox lease deals

Dear Sir/Madame;

I am writing with the pleasure of complimenting one of your service specialist, Mr. Jose Escobar for an extraordinary customer service and assistance shown to me.

Jose went above and beyond, treated me with kindness and compassion, he is a true problem solver, a rare quality I find these days, and he always does it with a smile and great attitude, and gets the job done and done well, for that matter.

I am so thrilled to write this letter about Jose, he made me feel like a VIP, especially after my former experiences at Tamiami/Coral Gables dealership, which was less than acceptable, it was deplorable, the bully-like ways they operated and dealt with me was shameful, Isaac, Ivan and the financials were terrible, I had this employee whom spoke English in same rhythm he speaks Spanish, there was not one thing said to me that I could make sense or retain, and when I asked him if the deal was streamlined as I had asked, he informs me that no, it was not, he had not added the return package that was my main concern and request.

He proceeds to lease me the cheapest, most baseline Equinox, this I know because I am informed and made it my business to be informed, throws on leather seat covers (Katskins) and then tries to bully me into signing the lease agreement, all changes made will incur my expense upon returning lease, and then runs it by me in a language not part of any lingual languages I have learnt, with deliberate intention of trying to slide by a terrible lease package, all gains to him and the salesman, Isaac, whom also behaved disgustingly.

Never in my life have I experienced such deplorable, shameful customer service and rapport, Isaac mentioned the survey to follow the lease signing process, this to reflect my perspective of my dealings with your staff and such.
The entire purpose of a survey is to obtain the customers view of their dealings with your sales staff and other employees, not a form of manipulating and scamming into a positive end result, I am not in the habit of lying to protect a scammy, ill intended person's gain, and thus I said how I felt about my whole experience with these 2 deplorables, which was not intended to be flattering or complimentary to either of them, it was intended to express my lousy experience and deal as I felt I had received, not a good experience what so ever, and I said so in my survey.

The abuse then began, Isaac, in the middle of my working day, all the while I am dealing & trying to cope with an ailing acutely ill matriarch, this being far more important to me than a disgruntled employee from General Motors company, and being that I am a medical professional, I deal with saving people's lives every day, another thing far more important to me than your creepy low class employee- Isaac, whom proceeded to repeatedly blow up my phone screaming at me about the survey results, harassing text messages, and then an all-out refusal to cooperate or accommodate me in any way shape or form, holding my car registration hostage until 5 months later and into the new year, so much so that I had to take extra time and energy on top of all the acute pathological issues that demand my attention rightfully so, to begin to locate or find my registration.

I have never been so poorly treated and made to feel like trash, by anyone in my lifetime. I try to apply the golden rule, and this experience was so far from anything associated with good, I was determined to leave the GM/Chevy family for good, and tell all my patients and colleagues what a horrible experience and how poorly I am continued to be treated.
this was by far, the worst experience I have ever had in dealing with another human being in general, never mind as a deal where you will now incur interest and another SUV leased by me?

No way will I allow any company to treat me like trash and make money off of me in doing so.

I suggest that you rid dealership of employees such as this employee Isaac, he does not deserve to be rewarded after his railroading of me when he could not control survey, what's the point of a survey then?

The worst part of this terrible experience is it was never addressed or recognized, he simply kept on his deplorable ways without repercussions or punishment, this should not be allowed for it breeds a culture in your dealerships that are not warm and inviting by any means.

I am going to dump this car as soon as I am no longer upside down on my lease, and will never ever return and will tell as many patients, people, friends just how badly I was treated, all the efforts made from your staff in keeping the "punishment" going, and I am looking forward to sticking it right back to your employee for I am also writing to better business bureau, and making a formal federal compliant, and intend on calling all local news stations, and anyone else that I can shout from the roof tops just how awful you all were to me.

And all this occurring while I am losing my mother, another advantage taken by your employees, in hopes that I would literally just sign lease deal, not pay attention to the finite details. Disgusting.
Taking advantage to take the advantage of my distractions?

I wish I could begin to implore how offended I truly am.

I would like in writing, to receive information as to how your company is going to deal with these 2 employees from your AutoNation Chevrolet dealership in Coral Gables, Miami Florida.

I will no longer sit and allow this to go unchecked.
If you continue to ignore this, I will go out of my way to make it public knowledge and try and ruin your reputation as I feel you have ruined mine.
Your choice.

Disgusted,

Razelle C. Cogen PA-C

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10:06 am EDT

AutoNation returned car within 5 days drove it 20 miles bank called me a week later you said you own the car

No deposit no return I bought a car from AutoNation a 2003 Thunderbird more specifically from Audi Peoria Arizona I returned the car after it overheated I put less than 20 miles on the car the car's been in service since the date of purchase which is 9 3 2018 much to my surprise after returning the car I was contacted by the bank or I should say the lender telling me that I own a car nothing somebody who goes back on his word I decided I'd go back to Arizona from Boise and pick up my T-Bird much to my surprise the dealer refuses to give me my car I've made the first payment I've taken video of this and intend to post it all I want is the car that I've already made the first payment on I intend to go there this afternoon with the police and a new crew as well as the video I've already taken I fully intend to follow through with this autonation's return policy is a joke I returned the car and they cashed my loan they've been paid I want my car I've accumulated expenses I've almost $1, 000 now between hotel and flight my next step is to contact the warranty company on the car that I own an exercise the provision that covers hotel and Rental expenses I don't expect anyone there to reply to this given the performance of your dealer and the fact that is foul mouth furthermore I'll follow this as far as need be before I leave Arizona you can rest assure I will talk to the attorney general and file the appropriate summons and complaint as well as asking why is there more one loan application number my identity theft company wants to know what's going on

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9:45 am EDT

AutoNation non-stop calling/texting from [protected] / [protected]

All I did was inquire about a Honda to see if it was still available via their online form. Ever since I submitted that request online AutoNation has been calling and texting me to come in even though I have asked them to stop contacting me. I decided against doing business with them because of the telemarketing tactics. Take me OFF of your call list.

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9:09 pm EDT

AutoNation truck purchase

I paid money down on a truck from the Katy TX lot. The Memphis Tn lot flew an employee to Texas to drive my truck to Memphis for me to pick it up on Sunday the 2nd of September, 2018. When the transporter got there they couldnt find my truck. When they asked another employee, they were told that a manager overrode the computer system and SOLD MY TRUCK to someone else the night before. This company has not been willing to compromise on anything to make this right. They just pushed me aside. I was asked numerous times if I would consider letting them finance a truck for me, I continued to say no because I had the money to just buy a truck... after that they no longer wanted to help me!

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5:37 pm EDT
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AutoNation finance/ extra items

I bought a 2018 Rav4 on 3/10/18 from Tempe Toyota - The finance portion was handled awful - They only would show me the monthly payment if i added the add ons to it - At the time I was with my dad who has early Alheizmers & my mom had died the month before so I really had no business buying a car at that time - None the less I did - When I got home I realized the dollar amount on the car was over $10, 000 more with all the add ons which i was not happy about, since I did not like the interest rate of over 5% I was either going to get another loan or pay it off - Once I saw how much the total dollar of the car was I contacted the finance guy & told him how upset I was & i wanted to cancel the add on's He said he would - 5 days later nothing - FInally i went into the the dealership on 3/16 (Only 6 days later) & filled out the product cancellation requests - He said it may take 3 or 4 months - I am not on the 6th month & only got refunds on a couple items - 2 of the items they said was past the 90 day cancellation - which it wasn't cuz it was all dated on 3/16 yet they processed 7-26 .. I have gotten nothing about the run around & still waiting for around $7600 in credit back to my account -
What am I to do about this! I need help!

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9:38 am EDT

AutoNation 2014 camaro

I am writing this complaint about Autonation and one of its Florida dealers after contacting Autonation corporate complaint department 4 times since July 2018 with no reply or response from Autonation. I purchased a CPO vehicle from an Autonation Dealer in September 2016. This vehicle is not a daily driver which is why some of the following items had been unnoticed immediately. Within the first two weeks of ownership it was brought to light that the front clip of the car had been repaired/replaced indicating an accident with the vehicle. The front clip was missing bolts, clips & rivets. The wheel wells had been cut off by a saw where they attached to the front clip. The dealer paid to have the front clip fixed and supplied all parts to make right. After this was repaired it came to light months later that the clutch on a car with less than 30k miles had to be replaced. Again the dealer had paid to have this replaced. Since June of 2018 after a year of barley driving the car due to multiple personal surgeries it was tuned up and determined that the computer was reprogrammed by the last owner(s) and was not as the factory had set the ECU. Shortly after the #1 injector went bad with less than 36k on the car. This started my contact to Autonation because the ECU being altered would of course void any warranty to the drive train. While patiently waiting for Autonation to return my complaint calls about these major issues the wrap on the hood (which was on the car when I purchased it) was removed to be repainted along with the rear spoiler which was also removed to match them both in color. Upon removal both the hood air deflector/cowl is missing one of the 6 studs & nuts that hold it to the hood, as well one of the 6 nuts of the spoiler was also missing. I am under the impression that this car should of never been sold as a CPO and is a ticking time bomb. The fact that Autonation is avoiding this issue and has left me with a car that was purchased under false pretenses by the dealer has again enforced my distrust with car dealers. As I am willing to try and work with them about these issues at this time they have not even tried. I will be starting a class action lawsuit against Autonation and its dealer if this continues to be avoided.

Thank you,
Jim Roman
[protected]

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4:37 pm EDT
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AutoNation sales/lease

I turned a Range Rover in 2 months early and leased a new Range Rover. I was told by the salesman that the dealership would waive the early termination fee if I did the deal with him. Its been 4 months now and they still have not made the payment and after I just called again they now say they will not honor their agreement and they will not pay the early termination fee. The reason this is so upsetting is because I would not have turned the car in early if I knew I would have to pay an extra $450 for the term. fee. I made the two final car payments personally, so i could've just held the car for the two months and used it.

Please help me.
Thanks
Dr. Ilan Shamus

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4:16 pm EDT
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AutoNation sales

5684 El Caro Ct
Las Vegas, NV 89122
We bought a used loaner BMW X3 vehicle Saturday night and tried to return it on Monday morning because we found some serious issues with this car that my wife could not live with. We had been informed numerous times that a used loaner vehicle could be taken home for five days with only limitations on the number of miles driven. Since we only drove it home and back to the dealership we expected to be able to return the vehicle. We would like you to address this issue with us and the manager of the dealership. His name is Michae W. King.

Upon returning the car, Mr. Eric Hunsker would not allow us to return the vehicle was because you can only do a return on once a year according to the return policy. We were never made aware of this, and in fact, had been told by 2 people involved in the sale that we could return this particular BMW X3 because it was considered a used loaner car with over 4, 000 miles.

We had recently made a purchase of a 2017 Lexus RX350 4 wheel drive, from your Henderson BMW the previous week, but it had an odor that was offensive. Thanks to your 5 day return policy we returned the car. The office offered to have the car cleaned with a special process. I said no I am the type once I've experienced a nauseous smell it is difficult to get past. The car was recently shampooed before we took it home, but the next day after sitting in our garage I thought the smell was worse. While returning the car sales person suggested another 4 wheel drive care a BMW X3. Drove the car liked it but went to look at other cars in other dealerships. We returned to possibly purchase the car but it was sold.

There was however and black loaner X3 with 4700 miles available, my wife was having difficulty making this purchase she not sure she liked all the electronic features. We finally decide to purchase the car and put 20K down on the car, only because we were told by the finance officer and the sales rep that we had 5 days to return the car if we weren't satisfied because it was a loaner.
We signed this agreement along with all the others docs and took the car home. Next day was Sunday Dealership was closed in Nevada.

We returned today, Monday, explaining the car is not suitable for my wife to drive she is overwhelmed by all the features. I was told, "this is your car why did you buy if you intended to return it". Quote from Erick Hunsaker the sales manager. I told him we would not put $20, 000.00 down on a car you expect to return the next day. We were told that we had 5 days and given the sheet to sign, which we did. Not until today did we know that we only could return one car per year. Michael W. King informed us that we should have read the form before signing. This statement is on the back side of the 5-day return which, we did not know was on the back in a long paragraph with very small print. He pointed it out to us today when we tried to return the car. Again, why were we given a form with this information on the back and told that we could bring it back in 5 days (with the mileage limitation). Since Mr. Hunsaker was very well informed of this limitation we should have never been given this form and told verbally by two employees that we COULD bring it back.

When I returned this morning Eric Hunsaker quickly told me this is your car this is the second car you have returned and company policy only allows 1 return per year.

Problem 1: If he was so aware the moment I came through the door of this policy Why was I given the 5-day return form to sign. Why were two members of his staff informing us that we COULD return the car because it was a loaner/used vehicle? The form informing us that we could return it shouldn't even be in the package and not offered to us. Or at the very least they should have informed us that it was invalid because it was the 2nd return in a years time.
Problem 2: Even though the sales rep made the verbal offer of 5 day return policy knowing that we had just returned the other car and the finance person who gave us the paper was not aware and also made the offer, Michael W. King insists it is our responsibility to know what we are signing. But it is YOUR responsibility to never make verbal promises that are not correct and are invalidated by a form in small print in a massive paragraph on the back of the paper you sign on the front while being told that it will be ok to return the car.
Problem 3: I think the first car should not be considered a return anyway but be considered defective because of the noxious odor.

Again if they are so aware that this is my second return why wasn't the finance person informed when we were making the sale and not give us the 5-day return form to sign. Why did the sales rep make the claim to me while I was test driving the car that it too would have the 5 day return policy because it was a loan vehicle that is being sold as used. Michael W. King says this is our responsibility to read what we sign and I agree. But it appears to us that his alertness was focused on our $20, 000.00 down payment we made. His level of attention to the process of his sale should also be to inform the finance person this is the second car for these people so the form should not be available for signature. This appears to be a case of bait and switch which is not legal. I would suggest this be addressed to Mr. King since he informed us that he has had two years of legal schooling at Harvard.

We would still like to return the car immediately so kindly let us know your decision in this matter.

Thanks
William E. Wilson, Jr.
[protected]

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Update by jr42
Sep 03, 2018 4:18 pm EDT

Not sure if original was received.

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2:18 am EDT
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AutoNation texas based it contractor

David Mbugua is a contractor you have updating access point's in the Dallas area & Corpus area.
I would like Autonation to know that you are employing a dishonest, misleading and unprofessional individual.

I sub-contracted through this man in July of this year at your Park Place Audi dealership & at another property (not a Autonation property).
I spent my own money renting equipment to use at your facility and not only did I not get reimbursed, by Mr. Mbugua, but have not been paid to date for the agreed on hourly wage.
Now I understand that this is in no way Autonation's responsibility, nor do I expect Autonation to pay me in anyway. The $323.21 amount that Mr. Mbugua owes me isn't even enough to go through the hassle of small claims court.

I would like Autonation to know that from what I have researched, and heard from other's here in Dallas & online you guy's have a very solid reputation. I would caution you against continuing to do business with Mr. Mbugua, since he seems to have little concern in being honest in his business practices. I'm sure if he can so easily dismiss his responsibilities as a contractor employer, he can just as easily dismiss his responsibilities towards his duties with Autonation.

Thank you,
Mike D'Elena [protected]

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12:06 pm EDT

AutoNation service department

Please dont take anything to get work on at auto nation in laurel md. The service department are the worse and the management team is no better. Truck been there for 3 week and it was return with scratches all over and the steering wheel was left unlock and I almost ran in 18 wheeler and then I call them about it and the said that's not there fault... and charge me for an alignment.. $131.. worse..

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AutoNation Customer Reviews Overview

AutoNation is a leading automotive retailer that offers a wide range of new and used vehicles, as well as financing, maintenance, and repair services. The company has received numerous positive reviews from customers, highlighting its exceptional customer service, knowledgeable staff, and high-quality vehicles.

Many customers have praised AutoNation for its hassle-free buying experience, with several reviewers noting that the sales staff was friendly, helpful, and not pushy. Others have commended the company for its transparent pricing and willingness to negotiate, making it easier for customers to find the right vehicle at the right price.

AutoNation's service department has also received high marks from customers, with many reviewers noting that the technicians are skilled and efficient, and that the service is completed in a timely manner. Additionally, the company's online scheduling system and shuttle service have been praised for their convenience and ease of use.

Overall, AutoNation has established a strong reputation for providing exceptional customer service and high-quality vehicles. With a wide range of options and a commitment to customer satisfaction, it's no wonder that the company has received so many positive reviews from satisfied customers.

AutoNation In-depth Review

Overall Rating: AutoNation is a highly reputable company that offers a wide range of services and products. With their commitment to customer service, competitive pricing, and quality products, they have earned a strong reputation in the industry.

Company Background: AutoNation is a leading automotive retailer in the United States, with over 300 locations nationwide. They have been in business for over 20 years and have established themselves as a trusted name in the industry.

Range of Services: AutoNation offers a comprehensive range of automotive services, including new and used vehicle sales, financing options, vehicle maintenance and repairs, and parts and accessories. They cater to a wide range of customer needs and budgets.

Customer Service: AutoNation prides itself on providing exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers and ensure a positive buying experience. They prioritize customer satisfaction and go above and beyond to meet their needs.

Pricing and Value: AutoNation offers competitive pricing on their vehicles and services. They strive to provide customers with the best value for their money, offering fair prices and transparent pricing policies. Customers can expect to receive high-quality products and services at a reasonable cost.

Quality of Products: AutoNation is committed to offering high-quality products. They carefully select their inventory to ensure that customers have access to reliable and well-maintained vehicles. Their certified technicians also ensure that all vehicles undergo thorough inspections and repairs before being sold.

Website Usability: AutoNation's website is user-friendly and easy to navigate. Customers can easily search for vehicles, schedule service appointments, and explore financing options. The website provides detailed information about their products and services, making it convenient for customers to find what they need.

Online Reviews and Reputation: AutoNation has a strong online reputation, with many positive reviews from satisfied customers. They are known for their honesty, transparency, and commitment to customer satisfaction. Customers can trust that they will receive excellent service and high-quality products.

Warranty and After-Sales Support: AutoNation offers comprehensive warranty options on their vehicles, providing customers with peace of mind. They also provide excellent after-sales support, including maintenance and repair services. Customers can rely on AutoNation to take care of their vehicle needs even after the purchase.

Environmental Initiatives: AutoNation is committed to environmental sustainability. They have implemented various initiatives to reduce their carbon footprint, including energy-efficient facilities, recycling programs, and promoting eco-friendly vehicle options.

Community Involvement: AutoNation actively participates in community initiatives and supports various charitable organizations. They believe in giving back to the communities they serve and making a positive impact.

Accessibility and Convenience: AutoNation strives to make their services accessible and convenient for customers. With their numerous locations, extended hours, and online services, customers can easily find and purchase their desired vehicle or schedule service appointments at their convenience.

Transparency and Honesty: AutoNation values transparency and honesty in their business practices. They provide customers with all the necessary information and ensure that they are well-informed throughout the buying process. Customers can trust AutoNation to be upfront and honest about their products and services.

Additional Features and Benefits: AutoNation offers additional features and benefits to enhance the customer experience. These may include perks such as complimentary vehicle inspections, extended warranties, and exclusive discounts on maintenance and repairs.

Conclusion: AutoNation is a reliable and customer-focused automotive retailer. With their wide range of services, competitive pricing, and commitment to quality, they provide customers with an excellent buying experience. Whether you're looking for a new vehicle, maintenance services, or parts and accessories, AutoNation is a trusted choice.

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Contact AutoNation customer service

Phone numbers

+1 (877) 253-4239 +1 (425) 452-3229 More phone numbers

Website

www.autonation.com

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