Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Restaurants and Dining Au Bon Pain Complaints #2-21
Au Bon Pain

Au Bon Pain review: Manager conduct ( 1 comment)

G
Author of the review
12:35 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a terrible experience at your Jackson Memorial location. I ordered a bagel with egg and cheese with Gabriella and they gave me a bagel and cream cheese. I also added a coffee to the breakfast sandwich and she charged me $4.00 instead of .99. Gabriella, who is also the manager refused to make me another bagel unless I paid for it. My friend was with me in disbelief to witness it all. Gabriella, you’ve got what’s coming for being so rude and unprofessional. Sincerely, Gary H.

Claimed loss: $7

Desired outcome: I would like this employee/Manager Gabriella to be reprimanded for her making me a very unhappy customer!

Confidential Information Hidden: This section contains confidential information visible to verified Au Bon Pain representatives only. If you are affiliated with Au Bon Pain, please claim your business to access these details.

More
Send message
Copy link
Report
1 comments
Add a comment
S
S
SkateBlab
1 complaint
1 comments
Send a message
Jul 23, 2026 9:05 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

That is a blatant rip-off and Gabriella should be ashamed. Here is my no-nonsense fix: call your credit card company and dispute the $4 overcharge and the sandwich cost as "goods not as described" immediately, because you did not get what you ordered. Also, email Au Bon Pain corporate with the location, date, and Gabriella's name, and attach your receipt if you still have it. Do not let her get away with that. In the future, always check your bag before you leave the counter, and ask for a receipt every single time so you have proof. You are not wrong here, so fight it with a chargeback and a corporate complaint.

More
Copy link
Report

More Au Bon Pain reviews & complaints

Au Bon Pain - racist cashier 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Au Bon Pain - Wrong Charges on Receipt multiple times
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Au Bon Pain - service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Au Bon Pain - kendall square location, in cambridge ma 02139
Au Bon Pain - cherry danish
Au Bon Pain - catering - constantly unable to deliver on time
Au Bon Pain - Bad attention
Au Bon Pain - Poor customer service and unable to accommodate a customer
Au Bon Pain - denied service
Au Bon Pain - Terrible service experience
View all Au Bon Pain reviews and complaints

  1. Au Bon Pain Contacts

  2. Au Bon Pain phone numbers
    +1 (800) 825-5227
    Click up if you have successfully reached Au Bon Pain by calling +1 (800) 825-5227 phone number 0 0 users reported that they have successfully reached Au Bon Pain by calling +1 (800) 825-5227 phone number Click down if you have unsuccessfully reached Au Bon Pain by calling +1 (800) 825-5227 phone number 0 0 users reported that they have UNsuccessfully reached Au Bon Pain by calling +1 (800) 825-5227 phone number
    Guest Services
    +1 (617) 423-2100
    Click up if you have successfully reached Au Bon Pain by calling +1 (617) 423-2100 phone number 0 0 users reported that they have successfully reached Au Bon Pain by calling +1 (617) 423-2100 phone number Click down if you have unsuccessfully reached Au Bon Pain by calling +1 (617) 423-2100 phone number 0 0 users reported that they have UNsuccessfully reached Au Bon Pain by calling +1 (617) 423-2100 phone number
    General Information
    +1 (972) 930-9933
    Click up if you have successfully reached Au Bon Pain by calling +1 (972) 930-9933 phone number 0 0 users reported that they have successfully reached Au Bon Pain by calling +1 (972) 930-9933 phone number Click down if you have unsuccessfully reached Au Bon Pain by calling +1 (972) 930-9933 phone number 0 0 users reported that they have UNsuccessfully reached Au Bon Pain by calling +1 (972) 930-9933 phone number
    Media
    +1 (877) 728-4100
    Click up if you have successfully reached Au Bon Pain by calling +1 (877) 728-4100 phone number 0 0 users reported that they have successfully reached Au Bon Pain by calling +1 (877) 728-4100 phone number Click down if you have unsuccessfully reached Au Bon Pain by calling +1 (877) 728-4100 phone number 0 0 users reported that they have UNsuccessfully reached Au Bon Pain by calling +1 (877) 728-4100 phone number
    Au Bon Pain Card
    +1 (617) 261-6320
    Click up if you have successfully reached Au Bon Pain by calling +1 (617) 261-6320 phone number 0 0 users reported that they have successfully reached Au Bon Pain by calling +1 (617) 261-6320 phone number Click down if you have unsuccessfully reached Au Bon Pain by calling +1 (617) 261-6320 phone number 0 0 users reported that they have UNsuccessfully reached Au Bon Pain by calling +1 (617) 261-6320 phone number
    Catering
    +1 (617) 423-7879
    Click up if you have successfully reached Au Bon Pain by calling +1 (617) 423-7879 phone number 0 0 users reported that they have successfully reached Au Bon Pain by calling +1 (617) 423-7879 phone number Click down if you have unsuccessfully reached Au Bon Pain by calling +1 (617) 423-7879 phone number 0 0 users reported that they have UNsuccessfully reached Au Bon Pain by calling +1 (617) 423-7879 phone number
    Real Estate
    More phone numbers
  3. Au Bon Pain emails
  4. Au Bon Pain address
    1 Au Bon Pain Way, Boston, Massachusetts, 02210, United States
  5. Au Bon Pain social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 23, 2026
  7. View all Au Bon Pain contacts
Au Bon Pain Category
Au Bon Pain is ranked 67 among 123 companies in the Restaurants and Dining category
#65 Tony Roma's Tony Roma's #66 Jim 'N Nick's Jim 'N Nick's #67 Au Bon Pain Au Bon Pain #68 Go Foodie Online Go Foodie Online #69 Lucille's Smokehouse BBQ Lucille's Smokehouse BBQ
Au Bon Pain Alternatives
Jeff Ruby's 1 review Buffalo Wild Wings 488 reviews Culver's 279 reviews First Watch 1 review Texas Roadhouse 423 reviews