ATT Uverse — never had the service but still billes and cannot stop it
My friend told me about att uverse so I thought I would give it a shot. I setup an appointment to have it installed. The instalation guy came out on the date promised. They did a check on my wall outlets to see if I had a griounded plug for the equipment. I live in an old house that does not have grounded plugs. They told me that they would have to refuse me service. I said fine because I was having seconed thoughts anyway.
That was it so I thought. A few weeks later a get a bill in the mail for service. I called att&t customer service to explain to them that I never had the service at all. They said don't worry about it they see that I don't have any of their equiptment or service and they would take care of it. No big deal I thought these things happen and it is fixed now. A couple more weeks pased and I got a bill again for service! This has been going on for 5 months now! I just looked at my american express account and guess what? Yes they charged my credit card for the bill and service I never recieved! I was stupid and gave them my credit card on sign up.
I have made atleast 50 phones calls to them over the last few months trying to get this resolved. Every representativetells me that my account shows that is closed but I continue to be beilled for a service I never had! Help! How do I end this nightmare?
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