The complaint has been investigated and
resolved to the customer's satisfactionResolved AT&T U - Verse — deceptive
resolved to the customer's satisfaction
This past Saturday I went to my local AT&T wireless store to sign up for the U-Verse service at my home address. I had recently opened another line on my wireless account and had learned a bit more about the service. I proceeded to sign up, at the end of the process I was informed that the system was being "buggy" and that someone would contact me the following day with my order details. However, later this same night I received an e-mail from U-verse with my order details/confirmation and installation date/time. Being ever vigilant, I contacted the number located within the e-mail to confirm this information. The information (order details, installation date/time) was confirmed. Sunday I contacted U-verse to confirm again (because I wanted to cancel my cable service as my new bill would start on the 9th) and again my appointment date/time was confirmed. Monday I requested the few hours off from work (unpaid unfortunately) to be at home for the installation of my U-verse service. However, Monday night I receive a phone call from the store in which I originally signed up for the U-verse service and was told that I should cancel my appointment as it is now showing that I owe a 450.00 deposit for Uverse service. Shocked, I asked her to explain to me why all of a sudden now I owe a deposit for an AT&T service (I have been with AT&T wireless for several years, with multiple lines of service). However, she could not explain this to me. She went further to tell me that I should cancel the installation because if they came to install my service, they would then turn said service off the following day and demand 450.00 deposit from me. I was never told by the store (until monday night), or by any of the THREE "customer service agents" I spoke with via telephone that my account showed that I owed a deposit. This is very deceptive practices by all parts imo. I will be canceling ALL service with AT&T. If you feel you can deceive a long-term, paying customer in this way, I don't feel as if you deserve my business.
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